- ManTech (Washington, DC)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Journeyman** ** Tier 2 Help Desk Support Services Specialist** ... If unable to diagnose problem, will work with service desk management or Tier 3 to diagnose...3 to diagnose and resolve problem. + Responds to Tier 2 trouble tickets. + Ensures problem… more
- Kaizen Approach, Inc (Annapolis Junction, MD)
- …tickets at lowest level of support + Experience in receiving, triage and route tickets to Tier 2 Help Desk according and compile and organize data ... Desk Specialist to provide 24x7 Help Desk support as defined by first response/ Tier ...or more team members and monitor performance + Two ( 2 ) years demonstrated Help Desk … more
- Kaizen Approach, Inc (Linthicum, MD)
- …with COTS and GOTS applications + Experience providing Tier 1 or Tier 2 Help Desk support + Experience troubleshooting through technical directories ... your contributions? We are currently looking to hire a Help Desk Specialist to support our very...very mission-focused customer. In this role you will provide Tier 1 support to end users by utilizing various… more
- Insight Global (Washington, DC)
- …networks and critical national assets. Responsibilities include: Provide Tier 1 and Tier 2 Help Desk support to user community (phone, email or ... Job Description We are seeking a talented Service Desk Analyst to support a Federal program. The...restore and troubleshoot accounts) Escalate Issues as needed to Tier 3 (Server, Exchange, Network, SharePoint) Teams We are… more
- Koniag Government Services (Arlington, VA)
- …certification or other technical certifications. + Experience with ServiceNow. + Knowledge of as a Tier 2 Help Desk Technician. **Working Environment & ... ServiceNow and/or Remedy. + 2 years of experience doing Help Desk operations. + knowledge/experience in resolving problems associated with hardware and… more
- TAD PGS, Inc. (Laurel, MD)
- … Desk Techniciansfor a leading Company located inLaurel, MD. These are Tier 2 level help desk positions. US Citizenship Required **Must be able to ... obtain a clearance: https://www.tadpgs.com/obtain\_security\_clearance We are seeking an IT Help Desk Technician to help ...Criteria: + Must have at least 4 years related Tier 2 Enterprise IT Technical support experience… more
- NiSUS Technologies Corporation (Annapolis Junction, MD)
- …operating system software, troubleshoots, maintains integrity and configures network components. + Provides Tier 2 ( Help Desk ) problem identification, ... daily activities of configuration and operation of IT systems. + Provides Tier 1 ( Help Desk ) problem identification, diagnosis and resolution of problems. +… more
- CACI International (Hanover, MD)
- …and using IT systems + Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems + Perform ... ServiceNow System Administrator ( Tier 1/ 2 ) Job Category: Information Technology...of configuration and operation of IT systems + Provide Tier 1 ( Help Desk ) problem… more
- KeenLogic (Washington, DC)
- KeenLogic is seeking an experienced Tier III Help Desk Analyst to...systems, ie iOS, Android + 3+ years' experience in a Tier 2 support role + 2 + ... Windows, Mac, iOS, and Android operating systems. As a Tier III Help Desk Analyst,...captured + Troubleshoot incidents that cannot be resolved by Tier 2 + Provide knowledge articles and… more
- ManTech (Glen Burnie, MD)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Journeyman** ** Tier 1 Help Desk Support Services Specialist** to ... call or ticket to the appropriate queue/group for resolution ( Tier 2 , Account Administration, Mobile Support, Asset...of a degree 6 years of help desk experience + A minimum of two ( 2… more
- Stratus Solutions (Washington, DC)
- …interaction with USCP customers. Document all requests for service using the existing Help Desk ticketing system (Symantec Service Desk ). Communicate ... things you may do on any given day): Provide Tier I support for requests for service through email,...technical staff, and Government. Expected Shift Schedule: 6:00am - 2 :30pm What we are desiring from you (ie the… more
- Stratus Solutions (Washington, DC)
- …interaction with USCP customers Document all requests for service using the existing Help Desk ticketing system (Symantec Service Desk ) Communicate ... things you may do on any given day): Provide Tier I support for requests for service through email,...to reduce future problems Expected shift schedule: 6:00am - 2 :30pm You will excel in the role if You… more
- ManTech (Washington, DC)
- …out of the ordinary issues for users. If unable to diagnose problem, will work with Help Desk Management to diagnose and resolve problem. + Responds to tier ... ManTech is seeking a motivated, career and customer-oriented **Journeyman** ** Tier 3 Service Desk Engineer** to join...technical guidance and knowledge base articles / content to Tier 1 and Tier 2 … more
- Leidos (Bethesda, MD)
- …of environment where you can thrive, keep reading!** Leidos is seeking a Junior Tier 1/ 2 Service Desk /Deskside Support System Administrator to support the ... email, chat, and walkup assistance requests. This role will help ascertain the nature of the call, resolve issues...document initial troubleshooting and triage steps and escalate to Tier 2 /3 support teams when appropriate to… more
- Farfield Systems (Fort Meade, MD)
- …degree or 5 additional years). In addition, position requires a minimum of 2 years of experience with background in Microsoft Office applications to include Outlook, ... Word, and Excel. Experience in Ticket Management Systems like SupportIT and ServiceNow is a plus. Unix experience is not required but is a plus. (Candidate shall have appropriate certification in compliance with the requirements of the DoD 8570 Information… more
- Red River (Arlington, VA)
- …to supervise and direct help desk employees. **Work Environment:** The Tier 2 Helpdesk Lead/CAB Manager will primarily work within a secure DoD IT ... **Job Summary:** The Tier 2 Helpdesk Lead/CAB Manager is...Manager is a critical role responsible for overseeing the help desk support operations and the Change… more
- COMSO, Inc (Fort Meade, MD)
- Help Desk Level 2 (PIPELINE) - TS/SCI w/...10 hour a day Shift (0600 - 2200) Help Desk support as defined by first response/ Tier 1 support. ... + Work with a small team providing service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet… more
- CGI Technologies and Solutions, Inc. (Washington, DC)
- …in accordance with client policies and guidance. * Provide Tier 2 and 3 help desk support as defined by the government, potentially requiring multiple ... shifts to cover operations up to 24 hours per day. * Collaborate and communicate effectively with internal and external teams of software developers, data scientists, system administrators, stakeholders, and clients. **Required qualifications to be successful… more
- NuAxis Innovations (Washington, DC)
- ** Help Desk Specialist II** Location **Washington, DC** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make ... NOW! We are currently seeking a talented and motivated ** Help Desk Specialist II** for a Full-Time...Tier I support **Essential Functions:** + Provide onsite desk -side and remote technical support. The onsite support may… more
- IntelliDyne (Washington, DC)
- …Non-Exempt Position Salary: $65K Responsibilities: + Provide 2nd level escalation support to the Tier 1 Help Desk . + Provide remote and on-site ... + Resolve Call Center Tech Support tickets and provide desk -side support to the rest of the client's customers....+ Minimum 4 years' experience working in support of desk side services with specific focus on supporting executive… more