- ASM Research, An Accenture Federal Services Company (Washington, DC)
- The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the ... the application, and deal with day-to-day administration and ongoing technical support . + Partner with the National...application development teams to work on issues escalated to Tier 2 . + Adhere to the defined… more
- Chenega Corporation (Washington, DC)
- …migrations, and configurations as needed. Qualifications: + Experience in system administration and Tier 2 technical support in an enterprise ... Systems Administrator ( Tier 2 Support -...Systems Administrator ( Tier 2 Support - ServiceNow) Washington, DC...a Systems Administrator ( Tier 2 Support - ServiceNow) to provide technical … more
- Capital One (Mclean, VA)
- …are consistently aligned with industry best practices and enterprise standards, while providing Tier 2 technical support . Collaboration with senior ... Support & Troubleshooting** **: Provide comprehensive technical support , serving as a Tier 2 escalation point, diagnosing system faults, performing… more
- Black Bear Technology Solutions, LLC (Adelphi, MD)
- …Position Overview: The Service Desk Technician - Intermediate provides Tier 1 and Tier 2 technical support to end users under the program. This role ... cases as needed. Key Responsibilities: + Deliver Tier 1 & 2 technical support to end users for PCs, servers, printers, VDIs, and other peripherals. +… more
- Northrop Grumman (Elkridge, MD)
- …on-site._ **What You'll get to Do** **Responsibilities** + Provide Tier 1 and Tier 2 technical support (Domain Administration, System Administration, ... those missions. By joining in our shared mission, we'll support expanding your personal network and developing skills, whether...+ Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and… more
- CACI International (Columbia, MD)
- …- Provide Tier 1 (Basic help desk resolution) and Tier 2 (in-depth technical support ) problem identification, diagnosis, and resolution of problems. ... Security Implementation and Sustainment (NSIS) Services, and will provide support for implementation, troubleshooting and maintenance of Network Security Boundaries.… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other infrastructure engineering and ... tasks within more than one discipline, such as application support , database administration, software quality assurance/quality control, software engineering,.... + _Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed_ .… more
- Koniag Government Services (Washington, DC)
- …IT Systems LLC, a Koniag Government Services company, is seeking a Tier 2 Help Desk Engineer to support KITS and our government customer in Washington, ... to perform the duties of a Tier 2 Help Desk Engineer to support a...software products + Provide desktop, laptop, and tablet computer technical support to agency users + Implement,… more
- CACI International (Sterling, VA)
- … support to end-users for PC, server, and mainframe applications or hardware. + Support the Tier 2 Enterprise Service Desk team across multiple ... separated team is crucial. **What you'll get to do:** Support end-user applications and work in a multi- tier...2 Technician T1 - Bachelors Degree in related technical field + Tier 2 … more
- Koniag Government Services (Washington, DC)
- …holidays, three weeks paid time off, and more. We are seeking an experienced Tier 2 Network Administrator to investigate and resolve complex network issues ... Solutions,** a Koniag Government Services company, is seeking a Tier 1 Network Administrator to support **ATS**...escalated from the Tier 1 team. The Tier … more
- TekSynap (Arlington, VA)
- …day-to-day operations of the Technical Control Facility Service Desk. + Provide Tier -II Work Center support to receive and log trouble calls, track, resolve, ... with the highest levels of management. + Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and DISAC 310-175-9. + Must have… more
- GetWellNetwork, Inc. (Bethesda, MD)
- …that focuses on on-going knowledge transfer and professional development + Mentor and upskill Tier 2 agents so there is expanded knowledge and skill sets, ... Title: Application Support Engineer ( Tier 3) Reporting to:...operations Requirements: + Current or previous experience in a technical Support or Engineering role at Get… more
- TekSynap (Bethesda, MD)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** The ** Tier 2 /3** **Mission IT** ** Support Analyst** will resolve mission-impacting IT incidents ... additional experience may be substituted + 2 + years of Tier 2 /3 support in a DoD/IC environment. + Experience with Windows/Linux troubleshooting and… more
- CACI International (Washington, DC)
- Network Operations Center- NOC Tier 1 and 2 Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph ... members to coordinate ticket acceptance and resolutions. You will support the development of technical resolution reports for critical outages in the Network. +… more
- IT Veterans (Annapolis Junction, MD)
- …system migrations, and enterprise deployments in CONUS and OCONUS locations. + Collaborate with Tier 1 and Tier 2 teams by providing advanced training, ... The Tier 3 Engineer will serve as a senior technical resource, resolving escalated issues, designing advanced solutions, and ensuring optimal performance… more
- GovCIO (Washington, DC)
- …to this job (https://careers-govcio.icims.com/jobs/5202/ tier - 2 -service-desk-analyst/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** ... **Overview** GovCIO is currently hiring to support the Pension Benefit Guaranty Corporation (PBGC) IT...fixed at the service desk level. Strong problem-solving and technical skills are essential, along with excellent communication skills… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …This role involves managing a dynamic team that delivers round-the-clock technical support services, including trouble ticket management, COMSEC integrity ... clear communication until issues are resolved. + Provide exceptional Tier -II work center support , receiving and logging...management. + Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk function and… more
- Chenega Corporation (Arlington, VA)
- …documented solutions to resolve known issues quickly. + Familiar with ticket escalation to tier 2 support or other specialized teams, providing clear ... business activity of the organization's end user(s). + Provides tier 1 support to end users for...to reduce user problems. + Provide local and remote Technical Support Services for end-user support… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured ... Serves as escalation point for Level 1 and Level 2 troubleshooting. ASM Research provides services in support...(eg, locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical … more
- NuAxis Innovations (Washington, DC)
- …experience and training. The Service Desk Specialist will also provide administrative and technical support for the Enterprise Service Desk. Work is performed ... ** Tier I Service Desk Specialist** Location **Washington, DC**...passwords, security tokens, PINs, and other administrative account management support activities as needed. + All work will be… more