- TekSynap (Silver Spring, MD)
- …to the Help Desk by creating, updating, and managing requests. + Meet First Call Resolution ("FCR") goals; suggest improvement to increase the FCR rate. + Provide ... with system information, changes, and updates to increase first call resolutions and Client service satisfaction. + Document and...Spring, MD. The FDA IT Help Desk Contract provides support for enterprise IT service requests for 22,000 users… more
- Amentum (Washington, DC)
- …professionally. Responsibilities: + Provide Tier 2 IT desk side and/or call center support to end users for software and hardware troubleshooting + ... Amentum is seeking ** Tier 2** **IT Support Technicians** to join our team and support our **Washington, DC** customer. We are looking for team members who… more
- Amentum (Washington, DC)
- …mission. **Responsibilities:** + Provide Tier 2 IT desk side and/or call center support to end users for complex software and hardware troubleshooting ... Amentum is seeking a ** Call Center IT Support Technician** to join our team and support our **Washington, DC** customer. We are looking for team members… more
- TAD PGS, Inc. (Laurel, MD)
- …desktop, laptop, mobile devices, applications, and network connectivity problems remotely in a call center or walkup desk; + You will create, maintain, and ... Criteria: + Must have at least 4 years related Tier 2 Enterprise IT Technical support experience...complete critical work and/or troubleshooting and work in a call center environment that requires sitting for… more
- Koniag Government Services (Baltimore, MD)
- …IT solutions, application development and support , network/security operation center (NOC/SOC) support , call center support , data center ... Services,** a Koniag Government Services company, is seeking a Tier I Help Desk Analyst that is able to...three weeks paid time off, and more. **Position Overview:** Call Center environment, providing detailed call… more
- ManTech (Glen Burnie, MD)
- …the call or ticket to the appropriate queue/group for resolution ( Tier 2, Account Administration, Mobile Support , Asset Management, Training Team, A/V ... a motivated, career and customer-oriented **Service Desk Specialist, Senior- Tier 1** to join our team in Glen Burnie,...Glen Burnie, MD. This position supports a 24/7/365 service center and typically supports either a 6:00am - 2:30pm… more
- ManTech (Glen Burnie, MD)
- …the call or ticket to the appropriate queue/group for resolution ( Tier 2, Account Administration, Mobile Support , Asset Management, Training Team, A/V ... a motivated, career and customer-oriented **Service Desk Specialist Journeyman- Tier 1** to join our team in Glen Burnie,...Glen Burnie, MD. This position supports a 24/7/365 service center and typically supports either a 6:00am - 2:30pm,… more
- Leidos (Odenton, MD)
- …Qualifications:** + High School diploma and 3 years of experience in a Service Desk/ Call Center environment + **Security+ required or DoD 8570 IAT Level I ... Technician responsible for deskside and remote end user customer support for a DOD customer in Fort Meade MD....their issues are being actively addressed. + Escalate to Tier 2 and Tier 3 System Administrators… more
- TEKsystems (Halethorpe, MD)
- …headset will also be provided. Skills call center customer service, call center operations, phone support Additional Skills & Qualifications Service ... to triage and/or resolve issues. Experience: 1-2 years of helpdesk / call center experience 1-2 years of experience working with "help desk ticketing tools"… more
- ManTech (Mclean, VA)
- **ManTech** is seeking a motivated, career and customer-oriented **Location Support Center (LSC) Lead** to lead a team of IT support professionals ... systems status, and downtime procedures and is typically located within a call center . Collaborates with network services, software systems engineering and/or… more
- SAIC (Washington, DC)
- …moved to the knowledge management repository. + Act as on-site troubleshooting and repair support for ExecHelp and Tier III teams during off-hours (ie, Hands-on ... status + Escalate - Contact and liaison with DOT Tier III teams, open and assign ITTSM tickets. Open...a minimum of 5 years of related experience providing support to an enterprise operation center , monitoring… more
- Koniag Government Services (Washington, DC)
- … is provided at the Atlanta Regional Office, which is also a Home Ownership Center (HOC) office and remote support for users located at other field offices ... communication with the HUD Region 4 IT Director. + Tier II (HUD Headquarters (HHQ)) Support Staff:...Tier Zero (0), Tier One (1), Tier (2), Tier Three (3), on- call… more
- Fujifilm (Washington, DC)
- …more information, please visit_ _healthcaresolutions-us.fujifilm.com_ _._ **Job Purpose:** The Senior Technical Support Engineer, MI - I ( Tier 1) provides highly ... heritage with cutting-edge AI innovations to inspire a new tier of clinical confidence. The In-Vitro Diagnostic portfolio provides...on more complex issue and is the second level support across our Synapse products. This engineer is expected… more
- CACI International (Arlington, VA)
- …system as intended. + Communicate with external agencies interfacing with IPPS-A as needed to support operations. + Escalate incidents to Tier III support as ... IPPS-A. + This position may require shift work or on- call , quick response operations support 24/7/365. **Qualifications:**...At CACI, we place character and innovation at the center of everything we do. As a valued team… more
- fusionSpan (Rockville, MD)
- …customer service experience, with a strong preference for candidates with 2+ years of call center experience. + Experience with CRM systems, ERP, call ... 100% on-site, in our Rockville, MD headquarters Key Responsibilities: + Provide Tier I-II support by answering inbound calls and emails from members and state… more
- CyrusOne (Sterling, VA)
- …HVAC/R training program or from working in a technical facility maintenance position supporting data center operations + 7+ years working in Tier 2, Tier 3 ... to preserve the reliability of the critical load. Also provides operational support for building systems of other facilities as assigned. Responsible for carrying… more
- GovCIO (Camp Springs, MD)
- …Manage MacBook lifecycle, including decommissioning end of life devices. + Work with Apple support . + Provide on- call support by identifying, researching and ... Install operating system patches, upgrades etc. via SCCM Software Center + Provide remote support services for...+ Assist users with mobile communication devices. + Provide tier 2 support , including but not limited… more
- Link Solutions Inc (Frederick, MD)
- …solutions if the problem cannot be resolved within an appropriate timeframe. + Provide on- call support outside of core work hours for unscheduled events or ... and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range...and related peripherals. They will work as part of Tier 1 and 2 service teams to ensure a… more
- Brivo (Bethesda, MD)
- …in a case management system Qualifications + 3+ years of experience in technical support call center supporting hardware/firmware and UI applications + ... Support Representative interacts with Brivo's customers to handle Tier II issues and provide technical support ...handle Tier II issues and provide technical support in areas such as installations, maintenance, account and… more
- TAD PGS, Inc. (Laurel, MD)
- …desktop, laptop, mobile devices, applications, and network connectivity problems remotely in a call center or walkup desk as needed. Basic Hiring Criteria: + ... have an outstanding Contract position for an IT Desktop Support Technicianto join a leading Company located inLaurel, MD....Must have at least 5 years of recent IT-related Tier 2 Enterprise technician work experience. + Must have… more