- SAIC (Germantown, MD)
- …to end-user issues/problems received via email, telephone, or escalations, and provide support on desktop systems + Document, maintain, upgrade and replace ... prioritize and resolve reported problems including data, account administration, desktop hardware/software, including application issues + Research, resolve, and… more
- TEKsystems (Arlington, VA)
- …IAT II Certification (eg CompTIA Security+ CE) is required! Description: As the Desktop Support Technician, you will act as a model of customer service ... Government personnel in the Pentagon, CPK5, Arlington, and CG1. Tier 2, M-F regular day shift hours. In assuming...or Novell CNE * Certification: CompTIA Security+ , HDI Desktop Support Manager or A+ related certifications… more
- Orion Consortium (Annapolis Junction, MD)
- …Description: Advanced Technical Support : + Provide third-level support for Windows desktop issues escalated from Tier 1 and Tier 2 support ... + Ensure the stability, security, and performance of Windows desktop systems. + Apply patches, updates, and configuration changes... and Training: + Provide guidance and training to Tier 1 and Tier 2 support… more
- Orion Consortium (Annapolis Junction, MD)
- …Responsibilities: Advanced Technical Support : o Provide third-level support for Windows desktop issues escalated from Tier 1 and Tier 2 support ... o Ensure the stability, security, and performance of Windows desktop systems. o Apply patches, updates, and configuration changes... and Training: o Provide guidance and training to Tier 1 and Tier 2 support… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …+ Operating and executing scripting skills in PowerShell or Python + Providing Tier 3 and above support as needed (troubleshooting, problem resolution ... Trust/Other Required:** None **Job Family:** Systems Engineering **Skills:** Virtual Desktop ,Virtual Desktop Infrastructure (VDI),VMware VDI **Certifications:** CompTIA… more
- Link Solutions Inc (Frederick, MD)
- …MD. + Must be a US Citizen + Active DoD Security Clearance The PC Desktop Technician will support and manage the functionality and efficiency of desktop ... and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range...of related peripherals. They will work as part of Tier 1 and 2 service teams to ensure a… more
- Baltimore City Community College (Baltimore, MD)
- …information technology-related discipline; + 10 years' experience working as in the capacity of Helpdesk Tier II or Tier III; + Three (3) ITIL knowledge and ... Description/Job Summary A Helpdesk Specialist II is responsible for: + Exhibit exceptional customer...with customer satisfaction. + Escalate incidents to third level support (Systems/Network Administrators) when appropriate and follow-up in a… more
- TEKsystems (Odenton, MD)
- …NOSC environment and initiate fix actions or problem escalation to Tier II / Tier III admins. -Provide support for implementation, troubleshooting and ... determined by the Program Manager is required prior to support on contract -IAT II 8570/8140 Baseline...(SCCM / PXE Boot). Description: -Under general supervision, provides second- tier support to end-users for PC, server,… more
- General Dynamics Information Technology (Fort Meade, MD)
- …NOSC environment and initiate fix actions or problem escalation to Tier II / Tier III admins. + Provide support for implementation, troubleshooting and ... WILL MAKE AN IMPACT** + Under general supervision, provides second- tier support to end-users for PC, server,...as many incidents during the first contact, or at Tier I/ II . Efficiently escalates incidents to … more
- ManTech (Mclean, VA)
- …engineering and/or application development to restore service and/or identify problems. + Support desktop installations and refresh, which includes the physical ... but are not limited to:** **_Helpdesk:_** + Performing remote desktop triage and system repair using remote tools. +...troubleshooting, designing, and implementing fixes with minimal escalation to Tier 3 support . + Providing basic user… more
- ManTech (Mclean, VA)
- …and demands. + Analyzing, troubleshooting, designing, and implementing fixes without escalating to Tier 3 support . + Providing basic user training in support ... is seeking a motivated, career and customer-oriented **Enterprise IT Support Officer (EITSO)** to serve on a **Dedicated ...depending on the office being supported. + Performing remote desktop triage and system repair using remote tools. +… more
- Acclaim Technical Services (Mclean, VA)
- …demands + Analyzing, troubleshooting, designing, and implementing fixes with minimal escalation to Tier 3 support + Providing basic user training in support ... continues to grow. We are actively hiring a Technical Support Analyst, Staff with TS/SCI clearance and polygraph to... of off-the-shelf applications and office products Performing remote desktop triage and system repair using remote tools. +… more
- ManTech (Mclean, VA)
- …demands. + Analyzing, troubleshooting, designing, and implementing fixes with minimal escalation to Tier 3 support . + Providing basic user training in support ... is seeking a motivated, career and customer-oriented **Enterprise IT Support Officers (EITSO)** to serve on a team of...of off-the-shelf applications and office products. + Performing remote desktop triage and system repair using remote tools. +… more
- ManTech (Mclean, VA)
- …demands + Analyzing, troubleshooting, designing, and implementing fixes with minimal escalation to Tier 3 support + Providing basic user training in support ... is seeking a motivated, career and customer-oriented Enterprise IT Support Officers (EITSO) to serve on a team of...of off-the-shelf applications and office products + Performing remote desktop triage and system repair using remote tools. +… more
- Gama-1 Technologies (Silver Spring, MD)
- …surge support to other teams as needed during times of surge (this will include desktop Tier II activities or Tier III activities) + Create Standard ... printers, VPN issues + Perform Installs, Moves, Additions, and Changes (IMAC) for Tier II + Provide IT support for remote customers using government-approved… more
- Baltimore City Community College (Baltimore, MD)
- …relatively simple hardware, software or network problems. Answer helpdesk calls and provide desktop support over the phone and in-person. + Provide clients with ... + Identify, research, and resolve IT technical problems. Assist Tier II to setup and configure computers....Certified IT Professional (for Win 10) MCDST -Microsoft Certified Desktop Support Technician Comp TIA A+ or… more
- Leidos (Bethesda, MD)
- …to perform remote administration of servers located in offsite data centers. + Provide Tier 3 operations support and be able to rapidly distinguish isolated user ... customers to handle service inquiries and problems. + Experience working as a Tier 3 system administrator: familiar with using desktop software applications such… more
- TEKsystems (Odenton, MD)
- …IAT Level II /8140 Computing Environment (CE) Certification required prior to support on contract. + IAT II 8570/8140 Baseline Certification Security+ or ... and integrity of computer software. This role involves managing desktop and server systems connected to local and wide...systems connected to local and wide area networks, providing support for IT systems, and ensuring the reliability and… more
- General Dynamics Information Technology (Arlington, VA)
- …travel may be required. **Performance shall include:** Provide Tier I, II , and III system administration support . Monitor authentication, email, file/print ... Trust/Other Required:** None **Job Family:** Systems Administration **Skills:** Computer Hardware, Desktop Computers,System Administration **Experience:** 5 + years of related… more
- CACI International (Washington, DC)
- …by Tier 1. If necessary, Tier 2 technicians will provide customer desktop support when required (eg, hardware failures). At Tier 2, incident ... unified communication (UC) services. **More About the Role:** + Tier 2 - Provides more in-depth customer support...** ** **DOD 8570 Certification** **Required:** + Current IAT II - CCNA or industry equivalent **Clearance Requirement:** +… more