- American Express (New York, NY)
- …by safeguarding the physical premises. Coordinates response with Global Security management and/or local law enforcement. **Principal Accountabilities:** + Work ... + Communicate via radio, telephone or orally with local Global Security Management to report incidents/emergencies/potential safety situations. + Be alert for… more
- BlackRock (New York, NY)
- …and track SLAs/XLAs, CSAT, first‑contact resolution (FCR), average speed to answer ( ASA ), abandon rate, mean time to resolve (MTTR), and knowledge reuse; publish ... and executive dashboards. + **Ensure policy and control compliance:** information security , access management and uphold BlackRock service standards. + **Primary… more