- Zoom (Topeka, KS)
- What you can expect We are hiring a Sr. Product Marketing Manager to focus on our Contact Center AI solutions to join our Product Marketing team at Zoom! This is ... individual with an understanding of Generative AI in the contact center space. Zoom AI Companion for...Assist and Zoom Virtual Agent help CX leaders outpace customer expectations. They empower agents and help deliver better… more
- Verint Systems, Inc. (Topeka, KS)
- …and responsibilities as assigned **Minimum Requirements:** + 5 years of customer contact center or service experience that supports implementation, and ... core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX… more
- Concentrix (Topeka, KS)
- …degree in engineering, computer science or MIS is a plus. + Prior experience working within the Software/Infrastructure/Platform/ Contact Center (SaaS, IaaS, ... Job Title: Sales Director, Cloud Contact Center Job Description Responsibilities will...+ Drive growth of Amazon Connect partnership + Ensure customer satisfaction + Expect moderate travel **Your Qualifications:** A… more
- Concentrix (Topeka, KS)
- …or equivalent experience . + Genesys Cloud certification + Knowledge of contact center skills, including ACD, IVR, NLP, automated dialers, queuing, skilling, ... and engineer cutting-edge technologies to transform the future of customer experience (CX) and empowering our clients...Microsoft Azure + Knowledge of other contact center platforms and VoIP protocols + Experience … more
- Lincoln Financial Group (Topeka, KS)
- …+ 4 Year/Bachelor's degree (or equivalent) (Minimum Required) + 1 - 3+ Years experience with Telephony administration, Contact Center technologies (such as ... The role will serve as a resource and central point-of- contact to support the configuration and deployment of system...provide a high quality and recommendable internal and external customer experience . **What you'll be doing** +… more
- Pearson (Topeka, KS)
- …Pearson's North America sales team, reporting to the Sr. Director of the Pearson Resource Center , the outsourced contact center (BPO). The role will be ... A minimum of 5 years of exceptional sales performance, customer service, or sales operations experience *...and vibrant place to work. People are at the center , and we are committed to building a workplace… more
- Highmark Health (Topeka, KS)
- …+ None ** EXPERIENCE ** **Required** + 1-3 years experience in customer service or call center environment **Preferred** + None **LICENSES or ... customer inquiries, comments, and concerns by applying a seamless and positive customer experience gained through many recurring cycles of on the job work… more
- Prime Therapeutics (Topeka, KS)
- …Member Service Specialist** , you will be a part of our **100% remote Contact Center team** and responsible for answering and handling incoming calls from ... to multitask + Detail oriented **Preferred Qualifications** + Call center experience + Call center ...schedule **Reporting Structure** + Reports to Supervisor in the Contact Center _Prime Therapeutics LLC is an… more
- Merck (Topeka, KS)
- …customers - knowing when/how to seek and provide additional information. + Within select customer accounts, acts as primary point of contact for customer , ... **Job Description** The Virology Customer Representative is a key member of the...in or within a reasonable commuting distance to workload center . + Overnight travel is expected to be about… more
- CVS Health (Topeka, KS)
- …call/letter/email from the client. **Required Qualifications** - Work From Home. - Prior Call center experience . - Experience in use of process improvement ... single point of contact on a client-facing team in a call center environment. Responds to client service requests and issues, including enrollment and billing,… more
- CAI (Topeka, KS)
- …the DE Medicaid population but it is not required + 1-3 years of Call Center experience + Previous medical experience preferred, previous outbound member ... Coordination assistance + Use various methods to seek additional contact information for the member, as needed, to engage...diploma/GED + Proficient computer skills + 1-3+ years of Customer service experience + Must be comfortable… more
- CAI (Topeka, KS)
- …for a Customer Service Representative to provide first point of contact for our providers, delivering exceptional support and addressing inquiries related to ... R3565 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** As a Customer Service Representative, you will be our client's first point of … more
- Highmark Health (Topeka, KS)
- …Project Management **SKILLS** + Experience in designing and implementing contact center technologies aligned to business objectives for on-prem and ... a highly knowledgeable member of a team responsible for designing and implementing Contact Center Solutions and standards that align to business strategy and… more
- Verint Systems, Inc. (Topeka, KS)
- …(7) years' of experience in AI and Data Science. + 10+ years of in-depth experience with contact center operations - either in a vendor capacity or ... global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity... accounts as the "platform of choice" for their contact center . + Present In-depth Verint's Engagement… more
- Verint Systems, Inc. (Topeka, KS)
- …core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX ... that solution for customers. Leveraging expertise in cloud-based technologies, telephony, customer experience strategies, and software engineering, you will… more
- Concentrix (Topeka, KS)
- …world providing market leading technology and insights to modernize and simplify the customer experience . Within our professional services team, you will deliver ... strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our… more
- Lumen (Topeka, KS)
- …cloud collaboration (audio, web, video conferencing) UCaaS (hosted telephony), CCaaS (cloud contact center ), IM/P (instant message), and managed enterprise voice ... VOIP, Unified Communications and Collaboration (UCC)/Unified Communications as a Service (UCaaS), and Contact Center / Contact Center as a Service (CCaaS).… more
- SCRAM Systems (Topeka, KS)
- …be opportunities to make commission as well. Schedule Requirements: * Overview of Contact Center schedules: Sunday-Saturday with hours between 8am - 10pm EST ... are determined based on business needs. * Overview of Contact Center Training Class schedules: M-F for...* De-escalation of potential clients. * Provide an individualized experience for each customer as their relationship… more
- Conviva (Topeka, KS)
- …system such as Epic, Athena Health, NextGen. + Experience with use of virtual contact center solutions such as 8x8 Virtual Contact Center , Genesys, ... of previous experience working in an inbound customer service call center . + High school...or use this online application process and need an alternative method for applying, you may contact ###@humana.com for… more
- Cayuse Holdings (Topeka, KS)
- …Service Management System. + Customer service experience and strong focus on customer satisfaction. + Call center experience . + Must be able to pass ... Qualifications:** + High school diploma or GED required. + Experience preferred Service Desk or Customer Service...experience in a relative field. + Previous supervisor experience in a call center environment **Reports… more