- City of New York (New York, NY)
- …literature and education materials. The Call Center is seeking to hire a Call Agent . The Call Agent will be responsible for providing customer ... birth certificates and/or death certificates in person, online or via mail. The Call Agent will also guide customers on how to check the status of orders… more
- City of New York (New York, NY)
- …and programs, referrals, appointments and follow-up; health literature and education materials. The Call Agent will provide customer service to both internal and ... PROGRAM AND JOB DESCRIPTION: The Mission of the DOHMH Call Center is to deliver enhanced customer service to...external customers by addressing, assessing reason for call and providing requested information. Tracking System will be… more
- City of New York (New York, NY)
- …and decrease avoidable health outcomes. The Department of Health and Mental Hygiene's Call Center delivers enhanced customer service to the people of New York City ... a workgroup that receive calls from Medical Providers to inform the agency's Call Center of reportable illnesses and diseases such as Measles, Communicable Diseases,… more
- Mount Sinai Health System (Huntington, NY)
- **Job Description** **Access Center Lead Agent - Greenlawn, Long Island- OFFS** **Strength Through Diversity** Ground breaking science. Advancing medicine. Healing ... made personal. **Job Title: Access Center Lead Agent ** The Lead Agent for the Access...care. Yet we're as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When… more
- Mount Sinai Health System (New York, NY)
- **Job Description** In the Access Center Lead Agent role within the FPA Access Center, you will be responsible for exemplifying patient experience while interacting ... customer service. The FPA Access Center which is centralized contact/ call center for the Mount Sinai Health System, located...various doctors' offices in our health system. The Lead Agent for the Access Center is a senior level… more
- City of New York (New York, NY)
- …Specialist II's to function as a Medicaid Helpline Agents in the DSS Infoline/Helpline call center. The Medicaid Helpline Agent will: - Respond to telephone ... Team Supervisor, with some latitude for independent judgement, the Medicaid Helpline Agent is responsible for providing information to callers on the Medicaid… more
- Capgemini (New York, NY)
- …(Lambda, API Gateway, DynamoDB). + **AI Integration:** Implement AI-driven models for real-time agent assistance, NLP, and intelligent call routing to improve ... Architect** to lead the design and implementation of a **Contact Center Agent Assist platform** using **AWS Full Stack** technologies. The position involves… more
- Intuit (New York, NY)
- …+ Patch-based information extraction using an unsupervised form segmentation algorithm + Assess agent call quality using call transcript data + Apply ... deep learning for transaction time series forecasting with uncertainty estimation + Explore active learning to improve the event labels used to train our supervised models + Predict cognitive biases using financial data + A Deep-Learning Approach to building… more
- City of New York (New York, NY)
- …is recruiting for an Eligibility Specialist II to function as a Medicaid Helpline Agent in the DSS Infoline/Helpline call center. OCS is recruiting for four ... callers directly and are able to provide case specific information. Constituents can call the Infoline telephone service line for information on all HRA programs,… more
- Anywhere Real Estate (New York, NY)
- ** Agent Recruiter, National Brands** **What you'll do:** You're a talent scout, energetically searching the real estate landscape to connect with high-performing ... in career with us. + Persuasive, going for the win on every call ; celebrating victories, moving past defeats. + Customer focused, listening to and respecting… more
- Anywhere Real Estate (New York, NY)
- ** Agent Recruiter** **Real Life. Real Connections.** **What you'll do:** You're a talent scout, energetically searching the real estate landscape to connect with ... in a Coldwell Banker career. Persuasive, going for the win on every call ; celebrating victories, moving past defeats. Customer focused, listening to and respecting… more
- City of New York (New York, NY)
- …callers directly and are able to provide case specific information. Constituents can call the Infoline telephone service line for information on all HRA programs, ... bookkeeping, bank teller duties, housing office teller duties, purchasing agent , assistant store manager, sales representative responsible for accounts, or… more
- City of New York (New York, NY)
- …to inquire about the status of their child care subsidy case. Families also call to obtain DOE information or about transitional child care. The Client Experience ... Unit Telephone Agent , with latitude to independent judgment and decision-making, has the following responsibilities: - Report to Supervisor of the Client Experience… more
- Marriott (New York, NY)
- …Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. ... individual or department (eg, Bellperson, Housekeeping) as necessary to resolve guest call , request, or problem. Follow up with guests to ensure their requests… more
- Kelly Services (New York, NY)
- …+ High School Diploma or GED + Minimum 1 Year of Administrative or Call Center Experience: Previous experience in a fast-paced administrative or call center ... environment is a plus! + US Citizenship Required + Proficiency in Microsoft Office: We seek candidates with strong computer skills and proficiency in Microsoft Office applications. + Typing Speed of 25-30 WPM + Sharp Attention to Detail: Excellent hand-eye… more
- The BLS Company (Hicksville, NY)
- …entry skills with a keen eye for details. + Previous experience in a call center (inbound or outbound) or retail customer service. Employee Benefits and Perks ... (eligibility requirements must be met): + Paid Vacation + Paid Sick Days + Medical Insurance + Dental Insurance + 401(k) + Voluntary Benefits, including Accident Insurance, Critical Illness/Cancer Insurance, and Life Insurance. + Excellent Career Advancement… more
- VNS Health (Manhattan, NY)
- …materials. + Adheres to general contact center standards and metrics (eg, call handling parameters). + Operates in a team-oriented and collaborative culture by ... actively sharing best practices and identifying opportunities for improvement to further enhance the consumer experience. + Sets up, coordinates and tracks services provided by the LOB, its contractors, and other community agencies and institutions. Follows up… more
- Marriott (New York, NY)
- …for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. ... Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide… more
- VNS Health (Manhattan, NY)
- …materials.* Adheres to general contact center standards and metrics (eg, call handling parameters).* Operates in a team-oriented and collaborative culture by ... actively sharing best practices and identifying opportunities for improvement to further enhance the consumer experience.* Sets up, coordinates and tracks services provided by the LOB, its contractors, and other community agencies and institutions. Follows up… more
- Ankura (New York, NY)
- …problems, ensuring alignment with Ankura's goals. + Support the development of robust agent and multi- agent systems utilizing Python. + Thrive in a dynamic ... transitioning from conceptualization to development and deployment of AI and agent -based solutions. + Collaborate closely with the enterprise team to support… more