- General Dynamics Information Technology (Arlington, VA)
- …We are seeking a customer service centered Service Desk Specialist to provide timely and professional Tier II support to users. To be successful ... Help Desk **Skills:** Customer Service ,Help Desk Operations,IT Service Desk ,IT Troubleshooting,Technical...into opportunity. And our work depends on a Help Desk Specialist joining our team to support… more
- RightDirection Technology Solutions LLC (Washington, DC)
- …GTM Help Desk Specialist - Dept of State The Help Desk Specialist shall provide full- service , Tier I help desk support including: + Provide ... Help Desk Tier I Specialist ...Help Desk Tier I Specialist - Cleared Washington,...+ Log all request into the Government tracking system ( Service Now). + Add new users to the network… more
- General Dynamics Information Technology (Bethesda, MD)
- …Yes **Job Description:** Transform technology into opportunity as a Help Desk Tier I/Customer Service Support Specialist with GDIT. A career in ... improving how agencies operate. At GDIT, people are our differentiator. As a Customer Service Support Specialist you will help ensure today is safe and tomorrow… more
- Leidos (Rockville, MD)
- …to the NRC's user community. All support is provided via phone, and the help desk specialist will troubleshoot access issues such as password resets and VPN ... Office Suite, Windows 7/10, printers and networks. The help desk specialist will be responsible for logging...support to our clients. **Primary Responsibilities** **:** + Provides Help/ Service Desk support to end users on… more
- Leidos (Washington, DC)
- …In this role you will provide Information Technology Infrastructure Library (ITIL) aligned service desk support services for an organization comprised mostly of ... Leidos has a career opportunity for an upcoming **Help Desk Support Specialist ** to be part of...Support includes the management and support of Incident Tickets, Service Requests, Change Requests, System Performance, and Identity Management… more
- SAIC (Washington, DC)
- …+ Deskside support Engineer with a minimum of 4 years of experience providing desk side support, acting as IT Support Specialist specializing in troubleshooting ... **Description** Responsible for providing desk side support to end users for complex...by junior and mid-level engineers. Updates status of queued service requests with the IT service management… more
- Insight Global (Washington, DC)
- Job Description Insight Global is looking for a Tier 1/ Tier 2 Service Desk Specialist who has a TS/SCI to support a government customer in the ... coming in. They will troubleshoot tickets, and escalate to tier 3. We are a company committed to creating...factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic… more
- TekSynap (Silver Spring, MD)
- …join our team supporting the FDA in Silver Spring, MD. The FDA IT Help Desk Contract provides support for enterprise IT service requests for 22,000 users ... closed in ServiceNow; problems/requests that cannot be resolved by Tier 1 are escalated to Tier 2...questions using available information resources, including an IT Help Desk knowledge base. + Install, configure, troubleshoot, diagnose, and… more
- TekSynap (Silver Spring, MD)
- …or via the web queue, including chat or Instant Message, when implemented. + Open service desk tickets and ensure proper information is collected from user and ... team supporting the FDA IT BPA in Silver Spring, MD. The FDA IT Help Desk Contract provides support for enterprise IT service requests for 22,000 users… more
- Koniag Government Services (Washington, DC)
- …facilities and cloud service providers facilities. + O&M Shared Service and Help Desk Services such as: + Provide Tier Zero (0), One (1), Two (2), and ... balancers, servers, hubs As requested via Work Orders and Service Desk Tickets. + Integrate and deploy...Desk Services phone line in the following order: Tier Zero (0), Tier One (1), … more
- SAIC (Washington, DC)
- …+ Deskside support Engineer with a minimum of 7 years of experience providing desk side support, acting as IT Support Specialist specializing in troubleshooting ... **Description** Performs day-to-day activities required to provide Tier 2 and Tier 3 support...problem resolution. + Escalation point for Junior and Mid-level desk side engineers. + Must be able to manager… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …in a fast-paced environment * Must be able to monitor and process Capabilities Service Desk tickets * Certification: 8570 is required Sec * Security Clearance ... experience **US Citizenship Required:** Yes **Job Description:** Unified Communications Specialist At GDIT, people are our differentiator. As a...scale and impact. * Serve as the support for Tier 1 and Tier 2 technicians across… more
- COMSO, Inc (Fort Meade, MD)
- …7AM-3PM. Hours areNOTflexible. + Primary responsibility is to provide first contact resolution for Tier 1 ( Service Desk ) and Tier 2 (Escalation) ... Customer Support Specialist I (TS/SCI w/ Polygraph) FORT MEADE, MD...email and chat + Provide a high-level of customer service and support to ensure each customer feels they… more
- Chenega Corporation (Fort Belvoir, VA)
- …Support Services Specialist - Senior Ft. Belvoir, VA C-CHR-24-048 TheHelp Desk Support Services Specialist - Seniorwill provide end-user desktop support ... Helpdesk Support Services Specialist - Senior Ft. Belvoir, VA Join our...Duties and Responsibilities: + Receive customer trouble tickets and service requests for desktop support. + Respond to … more
- Koniag Government Services (Arlington, VA)
- …Solutions, a Koniag Government Services company **,** is seeking a part time Helpdesk Specialist - Intermediate with an active Seret clearance to support KDS and our ... as printers, VTC suites, monitors, keyboards, mice, headsets, cameras, VOIP phones. + Tier II technicians are the primary POC for incident and problem resolution and… more
- Calhoun International, LLC (Washington, DC)
- …tracks trouble tickets, refer appropriate issues to Defense Travel Management Office (DTMO), Tier Three Level Help Desk roles and Travel Assistance Center (TAC), ... years. * Shall have a minimum of one year of DTS Local Level Service Help Desk experience, to include ODTA support; ability to prepare and/or review DTS Standard… more
- Transportation Security Administration (Springfield, VA)
- …(eg, telephones, telecommunications, software, cell phones, blackberries, computers, desk phones, radios, etc.). Coordinating with equipment manufacturers and ... must possess US Citizenship. You must complete a favorable Tier 5 Background Investigation (T5). You must pass Drug...the SV-K Pay Band or GS-15 in the Federal service or equivalent experience in the private sector. Specialized… more
- Koniag Government Services (Washington, DC)
- …support + Mobile Device Management (MDM) Services support **Shared Service and Help Desk Services support, such as:** + Provide Tier Zero (0), One (1), Two ... setting up computer hardware/peripherals for new users, working assigned Service Desk ticket queues for hardware/software issues....Desk Services phone line in the following order: Tier Zero (0), Tier One (1), … more
- ICF (Washington, DC)
- …a variety of activities across multiple divisions within each federal program. The Help Desk Support Specialist will use his/her expertise to support help ... broad knowledge of project support and coordination. The Help Desk Support Specialist will report to a...unaccompanied children in care of ORR. + Providing Help Desk ( Tier 0, Tier 1… more
- CACI International (Springfield, VA)
- …and changing environment Customer service and/or support experience working in a Help Desk , Service Desk , or Call Center environment is preferred Degree ... Integrated Service Center Account Manager Job Category: Information Technology...resources Preferred Certifications: CompTia ACompTia ServerCompTia NetworkHDI Customer Help Desk Analyst Microsoft Office Specialist allspark -… more