- Kyndryl (Springfield, IL)
- …modernization of contact center technology platforms, including cloud-based CCaaS adoption and AI /ML integration. + Collaborate with clients to redesign ... strategic goals. + Integrate Agentic AI and machine learning technologies into contact center workflows (eg, agent assist, conversational AI , predictive… more
- Oracle (Springfield, IL)
- …handle real-time digital customer interactions to drive self-service containment, and integration with Contact Center as a Service ( CCaaS ) platforms. You ... with measurable performance metrics. + Ensure seamless integration of AI Agents with CCaaS platforms and enterprise...Ensure seamless integration of AI Agents with CCaaS platforms and enterprise systems, adhering to performance and… more
- Verint Systems, Inc. (Springfield, IL)
- …is positioned in the customer accounts as the "platform of choice" for their contact center . + Present In-depth Verint's Engagement Data Hub to senior IT ... operates as an executive evangelist of the Verint Open CCaaS platform. This senior role combines technology and business...Data Science. + 10+ years of in-depth experience with contact center operations - either in a… more
- Cognizant (Springfield, IL)
- …CXone Studio scripting and advanced contact routing. . Strong knowledge of contact center KPIs, workforce optimization, AI /IVR integrations, and quality ... you need to have to be considered:** . NICE CXone Scripting skills, NICE CCaaS experience. . 6+ years' experience with NICE CXone suite of products including… more
- Amazon (Chicago, IL)
- …the history of AWS, and a leader in the Contact Center as a Service ( CCaaS ) space. This AI -powered cloud contact center delivers a rapid pace of ... enterprise sales experience in related areas (ie customer experience management, contact center ), is a self-starter, and is willing to operate both tactically… more
- Sprinklr (IL)
- …- spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, ... Sprinklr is the definitive, AI -native platform for Unified Customer Experience Management (Unified-CXM),...global scalability - powering mission-critical voice communication in our CCaaS plaIorm. This is a **hands-on leadership role** where… more
- Amazon (Chicago, IL)
- …applications to deliver exceptional customer and agent experiences. Amazon Connect is AI CCaaS (Omni-Channel, IVR, Analytics, Cases, Tasks, Customer Data ... needs of customers to provide a broad array of AI powered customer experience services that deliver personalized service...- Strong CX background with history of growing a Contact Center , VDI, or Unified Communications business.… more
- Deloitte (Chicago, IL)
- …may be available Preferred : + Experience leading Amazon Connect and other Contact Center as a Service ( CCaaS ) solution implementations, including ... such as Salesforce, SreviceNow, Oracle, or SAP. + Experience with contact center technology strategy, multi-channel routing, self-service applications, outbound… more