- The Chicago Lighthouse (Chicago, IL)
- ** Call Center Agent - Bilingual (English/Spanish) Only** **Job Details** **Job Location** Chicago, IL **Remote Type** Fully Remote **Position Type** Full ... **WORK LOCATION: Remote, work from home after training** **STATEMENT OF PURPOSE:** Call Center Agent will be responsible for providing high quality customer… more
- TEKsystems (Palatine, IL)
- …the voice of the company. Consumer Care Agents are responsible for assisting the call center in achieving/exceeding stated service level goals. Our Consumer Care ... Description The primarily accountability of the Consumer Care Agent is to offer outstanding service to consumers....Interact with customers via phone and email in a call center environment. * Listen to customer… more
- TEKsystems (Palatine, IL)
- …Duties and Responsibilities: * Interact with customers via phone and email in a call center environment. * Listen to customer concerns and questions with the ... effectively to resolve customer issue quickly and ensure satisfaction. Skills call center , customer service, Microsoft office, customer support, troubleshooting,… more
- Vaco (Springfield, IL)
- …Firm in 2020. For more information, visit pivotpointconsulting.com. **Description:** The Level 1 Call Center Agent will be responsible to support customers ... from our 24x7 call center . This person must provide exceptional call center support. Customer Service and Communication skills are a must and critical to… more
- The Chicago Lighthouse (Chicago, IL)
- …staff to answer questions and give ongoing feedback; + Conduct regular review of all call center agent performance and organize training sessions for under ... Center Team Leads provide ongoing training for call center representatives, they monitor of agent call handling, and provide regular feedback to their… more
- TEKsystems (Palatine, IL)
- …the voice of the company. Consumer Care Agents are responsible for assisting the call center in achieving/exceeding stated service level goals. Our Consumer Care ... Description The primarily accountability of the Consumer Care Agent is to offer outstanding service to consumers....Interact with customers via phone and email in a call center environment. * Listen to customer… more
- Prime Therapeutics (Springfield, IL)
- …demeanor and empathy + Ability to multitask + Detail oriented **Preferred Qualifications** + Call center experience + Call center experience in ... we make. **Job Posting Title** Bilingual Spanish Customer Service Agent - Starting at $18.50/hour - Remote **Job Description**...will be a part of our **100% remote Contact Center team** and responsible for answering and handling incoming… more
- The Chicago Lighthouse (Chicago, IL)
- ** Call Center Supervisor** **Job Details** **Job Location** Chicago, IL **Remote Type** Fully Remote **Position Type** Full Time **Education Level** 2 Year ... Category** Management **Job Description** **STATEMENT OF PURPOSE** **:** The Call Center Supervisor is responsible for direct...Randomly listen in on calls; + Establish communication with agent ; + Resource for questions, issues, or concerns; +… more
- Crane Payment Innovations (Mount Prospect, IL)
- …will bring to this role excellent customer service with demonstrated success in a high-volume call center . You must have a proven track record of the ability to ... **Dispatch Operations Agent ** Location **IL, Mt. Prospect** Department **Field Support** Employment Type **Full Time** Have you ever used the self-checkout in a… more
- Eligo Energy, LLC (Chicago, IL)
- …for energetic, self-motivated individuals to make an impact as part of a dynamic call center team. We offer competitive hourly compensation with bonus potential. ... Customer Service Representative: As a Customer Service Representative in a call center environment, you will work to support commercial and residential customers… more
- Help at Home (Chicago, IL)
- …serving people and the communities we are part of._ **Job Summary:** The Contact Center Team Lead will be responsible for overseeing the daily operations of the ... contact center , ensuring customers are receiving the highest level of...high level of service delivery as well as monitoring call trends and suggest solutions to resolve issues identified… more
- Rush University Medical Center (Chicago, IL)
- …provider portals, telephony and related reporting and workforce management systems, call center systems, and capacity management tools. 13. Participates ... **Job Description** Location: Chicago, Illinois Business Unit: Rush Medical Center Hospital: Rush University Medical Center Department: Access Center … more
- Walgreens (Deerfield, IL)
- …analytics and customer and agent feedback. Has relationships with all levels of the call center support team, and the eCom business. This position is the SME ... Responsible for analyzing their assigned LOB (line of business) agent systems and processes. Supports and improves processes for... success. This would include calibration sessions with the call center 's PR&A (Performance, Research & Analysis)… more
- The Hartford (Chicago, IL)
- …relationships and queries. Design and Build AI Agents: + Design and develop scalable AI agent frameworks to manage high call volumes by assisting human agents in ... and AI agents to enable virtual assistants for Contact Center Agents. Build and Support AI Use Cases: +...touch + Stay updated on AI advancements, optimize AI agent performance through testing, and provide mentorship to junior… more
- Teleperformance USA (IL)
- …computer system + Proven oral & written communication skills + 6 months Call Center experience, preferred + Logical problem-solving skills + Availability to ... Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company?...for assistance and/or possible processing payments + Track all call related information for auditing and reporting purposes +… more
- Verint Systems, Inc. (Springfield, IL)
- …+ Voice of Customer/CX experience with multiple types of visitor touchpoints (website, call center , physical store, etc.) + Experience with analytics tools such ... Duties and Essential Responsibilities:** + Create insights (CXSA, Hybrid, Scorecard, Agent Level Reporting, Dashboards, adhoc) which as requested by customers and… more
- CGI Technologies and Solutions, Inc. (Chicago, IL)
- …and archive files for storage purposes. * Interface with passport applicants at Agency/ Center Information and Will- Call counters: o At the Information Station, ... completed transactions and run designated reports. * Assist with Acceptance Agent training: prepare training materials, conduct "meet-and- greets," set-up training… more
- CGI Technologies and Solutions, Inc. (Chicago, IL)
- …and archive files for storage purposes. * Interface with passport applicants at Agency/ Center Information and Will- Call counters: o At the Information Station, ... completed transactions and run designated reports. * Assist with Acceptance Agent training: prepare training materials, conduct "meet-and- greets," set-up training… more
- Sharecare (Springfield, IL)
- …or disease conditions. The Certified Health Coach looks to be a positive change agent in helping members alter behaviors that lead to better health and reduction / ... enrolled in coaching, but do not have a scheduled call + Coordinate delivery of services and care with...sessions a plus + Experience with benchmarks and contact center metrics preferred, including adherence to schedule + Proficiency… more
- CVS Health (Northbrook, IL)
- …care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just ... actions (as applicable), supporting questions and facilitate the live call . + Utilize FOX, DMAIC, LEAN, 8D and other...+ Ability to act as an improvement / change agent , supporting efforts from identification through delivery and validation… more