- Capital One (Springfield, IL)
- …our internal agent -facing products that enable us to provide excellent service to customers, and be asked to coordinate between stakeholders, engineering, and ... Senior Associate, Product Management: Velocity Black Agent Tools Product Management at Capital One is a booming, vibrant craft that requires reimagining the status… more
- Teleperformance USA (IL)
- **Category :** ** Customer Service /Support** **About TP** **TP is a global, digital business services company. We deliver the most advanced, digitally powered ... Client Officer started her career at TP as an agent and advanced to the pinnacle of the company?...UT, VA, VT, WI, WV, WY.** **Your Responsibilities** **Healthcare Customer Service Representatives field customer … more
- Teleperformance USA (IL)
- **Category :** ** Customer Service /Support** **About TP** **TP is a global, digital business services company. We deliver the most advanced, digitally powered ... Client Officer started her career at TP as an agent and advanced to the pinnacle of the company?...TX, UT, VA, VT, WI, WV, WY.** **Your Responsibilities** ** Customer Service & Sales Representatives field … more
- Teleperformance USA (IL)
- **Category :** ** Customer Service /Support** **About TP** **TP is a global, digital business services company. We deliver the most advanced, digitally powered ... Client Officer started her career at TP as an agent and advanced to the pinnacle of the company?...UT, VA, VT, WI, WV, WY** **Your Responsibilities** **Healthcare Customer Service Representatives field customer … more
- Coinbase (Springfield, IL)
- …In this role, you'll oversee Coinbase's both custom-built and SaaS-based AI-powered customer self- service and automation capabilities , as well as applications ... you'll be doing* * Lead multiple engineering teams building customer -facing tools that power our chat , email,...Managers to define and execute a strategy for AI-driven self- service and automation, reducing contacts and improving customer… more
- Capgemini (Chicago, IL)
- …components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies * Connect chat , agent chat , and virtual agent configuration and ... **Job Title** : Principal Service Management Consultant **Location** : Chicago, ILLINOIS; Atlanta,...* Implement the latest ServiceNow AI offerings like Virtual Agent , NLU, AI Search, Issue Auto Resolution, Task Intelligence,… more
- Public Consulting Group (Springfield, IL)
- …of K12 education software products used by a variety of customers. + Provide excellent customer service to all customers. + Field incoming help requests from end ... To learn more, visit www.publicconsultinggroup.com . This role serves as a support desk agent who can manage requests in a fast-paced environment. The agent will… more
- ASM Research, An Accenture Federal Services Company (Springfield, IL)
- …execution. + Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability to explain and ... needs. + Leads brainstorming sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness. +… more
- Coinbase (Springfield, IL)
- …100 million customers worldwide. You'll report to a product leader who leads all Customer Experience ( Agent and Customer -facing) tooling and you will ... weekly and monthly program updates. * Investigate and inspect customer user journeys through our self- service and...Partner with Product and Engineering teams owning our internal customer support agent experiences to build clean… more
- Deloitte (Chicago, IL)
- …Support Analyst II will provide full Product Support to users via email, phone, and chat , and will be responsible to maintain product SLAs via a ticketing system for ... Tax Application Support to internal and external users via email, phone, and chat ; maintain SLAs using a ticketing system. + Analyze, resolve, and track support… more
- H&R Block (Park Ridge, IL)
- …concisely via phone, email and chat + Experience utilizing effective customer service techniques + Analytical and problem-solving skills + Successful ... better if you also had + CPA or Enrolled Agent certification + Experience completing complex tax returns +...tax clients through virtual tools (ie, video conferencing, phone, chat , email) + Generate business growth, increase client retention,… more
- Coinbase (Springfield, IL)
- …agent experience across chat , phone, email, and social channels, empowering customer service agents across compliance and retail business units to operate ... We design, build, and own platforms that prioritize the customer -first approach while driving agent productivity and...with third-party platforms to ensure seamless operations for our customer service teams *What you'll be doing… more
- Ryder System (Urbana, IL)
- …levels of the organization (peers, work groups, customers, supervisors) + Demonstrates customer service skills **Qualifications** + HS diploma/GED required + One ... is responsible for acting as the front line sales agent for the rental of vehicles to the Company's...most promising candidates to provide creativity, agility and superior customer service that will exceed our … more
- Amazon (Chicago, IL)
- …array of AI powered customer experience services that deliver personalized service across all channels (voice, email, chat , IVR) utilizing flexible access ... to data and applications to deliver exceptional customer and agent experiences. Amazon Connect is AI CCaaS (Omni-Channel, IVR, Analytics, Cases, Tasks, … more
- Ryder System (Urbana, IL)
- …levels of the organization (peers, work groups, customers, supervisors) + Demonstrates customer service skills **Qualifications** + HS diploma/GED required + One ... The Rental Sales Representative is responsible for acting as the front line sales agent for the rental of vehicles to the Company's current lease and commercial… more
- Kyndryl (Springfield, IL)
- …cloud-based CCaaS adoption and AI/ML integration. + Collaborate with clients to redesign customer journeys and improve service delivery across all touchpoints. + ... across the C-suite, spanning the intersection between complex Business and IT customer solutions, transformations that impact across the entire customer … more
- Resideo (Aurora, IL)
- …CCaaS platform? How about helping to shape the way Resideo delivers customer experience through omnichannel cloud-based solutions globally? If you're interested in a ... for a skilled and detail-oriented Contact Center Platform Administrator within our Customer Experience organization. This role will focus on being the subject matter… more