- RWE Clean Energy (Chicago, IL)
- …progress. + Ensure smooth handoff of systems from Tier 3 project teams into Tier 2 support for long-term operations. + Serve as the senior-level ... and operational direction for the company's OT infrastructure. This role oversees two Tier 2 life-cycle support teams-Networking and Security-responsible for… more
- Wipfli LLP (Tinley Park, IL)
- …documentation). + Perform tasks in the Continuous Improvement Register and lead Tier 2 meetings. + Manage escalation train-backs and ensure documentation ... and provide feedback to Service Desk team members. + Support the sales process and contribute to research and...3+ years of private industry experience in a relevant technical area. + Actively pursuing or holding relevant … more
- ASM Research, An Accenture Federal Services Company (Springfield, IL)
- The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the ... the application, and deal with day-to-day administration and ongoing technical support . + Partner with the National...application development teams to work on issues escalated to Tier 2 . + Adhere to the defined… more
- Robert Half Technology (Chicago, IL)
- … 2 IT support while collaborating with our team. Responsibilities: * Deliver Tier 2 technical support to resolve complex issues related to ... support activities and system changes. Requirements * Proven experience providing Tier 2 IT support in a focused and organized environment. * Proficiency… more
- ASM Research, An Accenture Federal Services Company (Springfield, IL)
- …ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other infrastructure engineering and ... tasks within more than one discipline, such as application support , database administration, software quality assurance/quality control, software engineering,.... + _Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed_ .… more
- Proven IT (Naperville, IL)
- …related to technical troubleshooting and maintenance. This is the intermediate level of technical customer support . The Tier II Engineer has a broad ... Tier 2 Engineer Naperville, IL (http://maps.google.com/maps?q=Naperville+IL+USA)...Responsibilities + Tier II receives escalations from Tier I to deliver support for Proven… more
- Proven IT (Tinley Park, IL)
- … III Engineer is responsible for server, network, application, and virtual CIO support related to technical troubleshooting and maintenance. This is an expert ... level of customer support for Managed IT Services. The Tier ...II Engineers, serving as an escalation point for complex technical issues + Analyzes and investigates the customer needs… more
- Patterson Companies, Inc. (Chicago, IL)
- …Tier I properly responds to inbound and outbound customer calls to provide technical support , answer how-to questions, and consult on workflow inquiries for ... only.** **Essential Functions** + Respond to Inbound and Outbound Calls providing technical support , answer how-to questions, and consult on workflow inquiries… more
- Proven IT (Westchester, IL)
- …impact on healthcare technology support . Requirements Primary Responsibilities: + Advanced Technical Support :Serve as a primary point of contact for end ... users requiring advanced technical assistance, and act as an escalation resource-guiding and...Science or combination of related experience and certifications. + 2 plus years of experience as Tier … more
- ASM Research, An Accenture Federal Services Company (Springfield, IL)
- Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured ... Serves as escalation point for Level 1 and Level 2 troubleshooting. ASM Research provides services in support...(eg, locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical … more
- Proven IT (Tinley Park, IL)
- …related to technical troubleshooting and maintenance. This is the first level of technical customer support . The Tier I Engineer has a broad ... Tier 1 Engineer Tinley Park, IL (http://maps.google.com/maps?q=8101+183rd+Street+Tinley+Park+IL+USA+60487) *...IT client. Responsibilities + Delivers the first line of support for Proven IT Helpdesk customers + Analyzes and… more
- Insight Global (Oak Brook, IL)
- …helping others. Qualifications: * 2 + years of experience in a Tier 1 IT Support or Technical Customer Service role. * Familiarity with basic ... and Requirements We are seeking a dedicated and customer-focused Tier 1 Customer Support Representative to join...adapting to evolving processes. Key Responsibilities: * Provide first-level technical support via phone, email, and chat… more
- RKON (Chicago, IL)
- …CrowdStrike, Sentinel One, or other industry-leading Endpoint Protection Platforms Preferred Technical and Professional Expertise + 2 + years' experience in ... us: RKON is an ISO 27001 and AICPA SOC 2 Type II certified company that specializes in providing...ongoing basis with clients' key contacts and stakeholders to support detection, triage, incident analysis, containment, remediation, and reporting… more
- BAE Systems (Champaign, IL)
- …Other incentives may be available based on position level and/or job specifics. **Level 2 Technical Support Analyst** **118365BR** EEO Career Site Equal ... Analyst, you'll play a critical role in providing ** Tier 1** analysis and support for zero...work environment. If you are a motivated and skilled technical support analyst looking for a new… more
- Oracle (Springfield, IL)
- …to product support strategy and model. Provide expert-level troubleshooting and technical support for Oracle's Big Data Service (BDS), OAC, DFS, DIS, ... **Job Description** As a member of the Support organization, your focus is to deliver post-sales...an advocate for customer needs. This involves resolving post-sales non- technical customer inquiries via phone and electronic means, as… more
- Optiv (Chicago, IL)
- …prioritizing effectively. * Currently holds and maintains a CCIE Security and at least one other Tier 2 or Tier 3 certification in the network and edge ... edge security programs and related security technologies. * Provide oversight on 2 -10 concurrent engagements, ensuring both technical and business outcomes are… more
- United Airlines (Chicago, IL)
- …the Project Lead/PM/BA in project strategy and execution: 1, Requirements Gathering 2 .Mapping requirements to technical specifications 3. Technical designs 4. ... Achieving our goals starts with supporting yours. Grow your career, access top- tier health and wellness benefits, build lasting connections with your team and our… more
- Oracle (Springfield, IL)
- …review boards, change management, communication programs, and recruiting tools. This Principal Technical Program Manager (TPM) will support our newly established ... + Use your strong analytical, problem-solving, and business acumen to support informed decision-making, balancing technical , operational, and business… more
- Oracle (Springfield, IL)
- …Description** Oracle Cloud Infrastructure (OCI) delivers mission-critical applications for top- tier enterprises around the world. Our cloud offers unmatched ... to include dedicated, hybrid, and multicloud, edge computing, and more. At the Technical Strategy and Oversight (TSO) organization, our mission is to support … more
- Solstice Advanced Materials (Metropolis, IL)
- …improvement opportunities. + Work closely with the Sr. Operations Manager through technical support of the Operations department. **Qualifications** YOU MUST ... We are looking for an experienced Operations Technical Manager to join our team. Reporting to...Internal and External **Relocation Package** US & CAN Domestic Tier 2 **Pay Transparency** $134,100 - 167,400… more
