- Henry Ford Health System (Troy, MI)
- …all customer contacts. Strategizes the planning, developing and directing of the call center operations and customer service programs. PRINCIPLE DUTIES ... Determine training, policy, procedure and benefit needs relating to customer service as a result of quality...environment. + Three (3) years of customer service management experience in a moderately large call… more
- Molina Healthcare (Warren, MI)
- …**Required Experience** 1-3 years of progressive work experience in Quality Assurance/Auditing, Call Center, or Customer Service . **Preferred Education** ... + Participates in internal listening sessions. + Assists Quality Manager in providing standard weekly and monthly reporting within...3-5 years of progressive work experience in Quality Assurance/Auditing, Call Center, or Customer Service .… more
- MSC Industrial Supply Co. (Southfield, MI)
- …be the liaison between business leaders and coordinators to increase specific or general customer service and call center operations knowledge. Trains other ... and trains supervisor to ensure exceptional core metrics, productivity, customer service and reporting. + Manages processes...groups monitored using various tools + Works with the Call Center Manager with all duties inherent… more
- TEKsystems (Flint, MI)
- …verbal and written Clear and articulate speech as this position is over the phone Customer service experience (could be call center, retail, banking, face to ... the Lead Client Service Representative, Supervisor, or Call Center Manager . 10. Meets all standards...face or over the phone customer service ) Shift flexible Nice to haves:… more
- Otis Elevator Company (Farmington Hills, MI)
- …faster, smarter world. Otis Elevator Company is searching for a highly motivated **Sr Manager , Service Sales** to lead a high performing team within the Michigan ... operating territory. The Service Sales Manager is managing all sales...leading to the growth of business and increasing continued customer loyalty in service and repair +… more
- Monro Muffler/Brake (Flint, MI)
- …partners and attend regional and company led meetings as required. + Closely monitor customer satisfaction and resolve customer service concerns as they ... train, develop and lead Store Managers through coaching on store operations, phone call execution, sales, product knowledge, and service processes during regular… more
- Rexel USA (Rochester Hills, MI)
- …develop positive relationships with existing and prospective customers and vendors, demonstrates excellent customer service and sets an example for other staff + ... Don't miss the chance to apply for the Branch Manager at Gexpro today! **The position of Branch ...with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability… more
- Trinity Health (Livonia, MI)
- …as managers, senior analysts or architects. Manages all aspects of application support and customer service level expectations and adheres to service quality ... implementation, and ongoing maintenance of these ITSM processes. A Manager with the ability and authority to ensure daily...managing service level agreements and monitoring quarterly customer service metrics as defined by … more
- US Foods (Wixom, MI)
- …relationships and cold call to develop new business. * Exceptional customer service and interpersonal skills. * Competitive spirit and results driven ... profitability goals. Primary areas of responsibilities are: * Primary owner of customer relationship * Selling, and engaging customers in value added activities. *… more
- Concentrix (Farmington Hills, MI)
- …+ Knowledge of sales strategies and sales pipeline. + Experience working in a customer service , sales or outsourcing environment is required. + Knowledge of how ... behalf of our clients to renew and expand the service relationships. Reporting to a sales manager ,...Digital or Social Media Sales and/or experience in a customer service role, ideally in tech. advertising… more
- General Motors (Warren, MI)
- …framework to align cross-functional accountability to shared Objectives and Key Results in service of Digital Commerce and Service revenue growth. Our focus is ... simple - our customer . We partner with Sales, Marketing, Regional Leaders, Finance,...E2E commerce experience globally. **About the Role:** As the ** Manager Vehicle Commerce, Business Intelligence & Insights Strategist** you… more
- Eaton Corporation (Southfield, MI)
- …tasks and situations to achieve superior proactive project order management and customer service . **The application window for this position is anticipated ... Eaton's North American Sales division is currently seeking a Field Project Manager - Datacenter. This remote position offers the flexibility to work from any… more
- PNC (Livonia, MI)
- …have an opportunity to contribute to the company's success. As a Senior Branch Manager within PNC's Retail Branch organization, you will be based in Livonia, MI at ... drive all aspects of branch performance. Drives revenue and customer loyalty through consultative interactions with clients, and solutions...has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected… more
- Menards, Inc. (Detroit, MI)
- …of the best General Managers in the retail industry. + Ensure and provide excellent customer service throughout the store and be the lead point of contact for ... Assistant General Manager Trainee Job#:380858 Location:Detroit Department:Store Opportunities Category:Assistant General...are what guides you to building 4 walls to call home, the satisfaction of unlocking your front door… more
- General Motors (Warren, MI)
- …and follow-up activities + Work closely with operations, product, software, marketing, sales, and customer service teams to ensure a seamless lead handoff and ... Center- three times per week, at minimum.** The **Enterprise Lead Solutions Manager ** will work within the Vehicle Commerce Department under Digital Sales &… more
- General Motors (Warren, MI)
- **Job Description** **Senior Product Manager - eCommerce / Shopify** **Hybrid:** This role is categorized as hybrid. This means the successful candidate is expected ... We own end-to-end responsibility for Digital Sales, encompassing both front-end customer experiences and the back-end systems that power them, including product… more
- US Foods (Rochester Hills, MI)
- …relationships and cold call to develop new business. * Exceptional customer service and interpersonal skills. * Competitive spirit and results driven ... profitability goals. Primary areas of responsibilities are: * Primary owner of customer relationship * Selling, and engaging customers in value added activities. *… more
- Hospice of Michigan (Southfield, MI)
- …Assists the Director with all triage care delivery processes to continually improve customer care and service satisfaction outcomes. + Utilizes data to evaluate ... to the organization, to achieve desired outcomes. + May participate in the manager on- call rotation, as needed. + Responsible to support staffing coverage on any… more
- PNC (Troy, MI)
- …Description** + Manages and directs a team to achieve business results and customer experience goals. May have direct sales and client responsibilities. Oversees the ... and coordinates the daily activities of team members engaged in customer and/or prospect management activities. Achieves business results, attracts new customers… more
- Otis Elevator Company (Farmington Hills, MI)
- …We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio. You may recognize ... HILLS, MI, 48335 USA Otis Elevator Company is searching for a highly motivated Manager , Repair Field Operations to oversee the repair of equipment as well as… more