- Cardinal Health (Washington, DC)
- …researching accounts and providing resolutions in a high-volume call center. The Representative II, Customer Service Operations processes orders for distribution ... EST to 9:00pm EST & will also involve Saturday hours. **_What Customer Service Operations contributes to Cardinal Health_** Customer Service is responsible for… more
- Arrow Electronics (Washington, DC)
- **Position:** Field Sales Representative **Job Description:** Are you passionate about driving purposeful technology innovation? If so, Arrow Electronics, currently ... equipment manufacturers, contract manufacturers and commercial customers through a global network . **What You Will Be Doing:** + Defining critical markets and… more
- Cardinal Health (Washington, DC)
- …are times throughout the year where overtime is mandated. **_What Customer Service Operations contributes to Cardinal Health_** Customer Service is responsible ... through contract administration, customer orders, and problem resolution. Customer Service Operations is responsible for providing outsourced services to customers… more
- Oracle (Washington, DC)
- …and planning. Develop solution proposals encompassing all aspects of the customers service lifecycle. Participate in the development, presentation and sales of a ... conjunction with Oracle Business Practices. + Identify, maintain and deploy an internal network of people who can support achievement of plans. + Create and… more
- TekSynap (Arlington, VA)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** + Design and troubleshoot complex network architectures; + Use centralized network management tools to ... actions on DMZ Devices; + Generate, read, and interpret network traces to resolve network and application...Digital Systems; + CCIE Certifications preferred; + Voice and multi- service gateways; + WiFi; + AWS and Azure; +… more
- TekSynap (Arlington, VA)
- …meet mission needs. + Collaborate effectively with the JNOSC Core Engineering Team, Service Restoral Team, Tactical Local Area Network Encryption (TACLANE) Team, ... + Serve as the primary point of contact for rapid response to network emergencies, including outages, security breaches, and critical incidents. + Conduct urgent… more
- TekSynap (Fort Belvoir, VA)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** The Senior Corporate Enterprise Network Engineer performs a variety of network engineering task ... VPWS, TE, CSC), Multicast (MSDP, PIM-SM, PIM-SSM, Multicast VPN, Quality of Service , VPN Routing and Forwarding and Stateless Firewall Filters. + Develop required… more
- TekSynap (Springfield, VA)
- …key functional areas, particularly network infrastructure, server infrastructure, network security, telecommunications systems and service desk. Responsible ... directing and monitoring information systems operations. Plans, organizes, and directs the Network Operations Team to ensure the stable operation of the network… more
- TekSynap (Arlington, VA)
- …a proficient team to execute MACs in accordance with established procedures and service level agreements (SLAs). + Utilize existing bench stock materials to complete ... port activations, deactivations, VLAN extensions, VPN configurations, and other network -related activities. + Follow JSP's change management process to track… more
- TekSynap (Arlington, VA)
- …Serve as the central coordinator for JNOSC operations, overseeing both Tier III service response/help desk and service restoral team activities. + Ensure smooth ... other JSP Operations teams as specified (servers, applications, storage area network , backup and recovery, facilities, messaging). + Conduct corrective and… more
- TekSynap (Arlington, VA)
- …+ Ensure compliance with JSP's change management process and track MACs via service request tickets. + Conduct root-cause analysis on recurring problems related to ... the Monthly MAC Report for continuous improvement. + Track MAC requests via service request tickets and make the tracking system accessible to customers and… more
- TekSynap (Arlington, VA)
- …of education or experience. + Five or more years of experience in service delivery and Network hardware and software Configuration troubleshooting. + Experience ... Liaise with and Support Customer VIPs. + Resolve escalated Service delivery issues, including communicating Service delivery...Systems, MAC Operating Systems, MS Office, VPN, local and Network printing, + and mobile device services such as… more
- TekSynap (Arlington, VA)
- …SLAs for IT Operations. + 3+ years of experience in leadership roles for Service Desk, Data Center, or Network teams. + ServiceNow ITSM/ITOM experience. + ... **Responsibilities & Qualifications** **Overview** TekSynap is seeking a Service Level Manager (SLM) to support our client in Arlington, VA. The SLM will be… more
- TekSynap (Dahlgren, VA)
- …Navy NEN Program Office, ensuring compliance with all enterprise standards, service -level expectations, and network operational procedures. RESPONSIBILITIES + ... + Coordinate with NAVWAR, NEN Tier III, and NMCI teams to resolve enterprise network incidents and service disruptions. + Support network transition,… more
- TekSynap (Springfield, VA)
- …in support of strategic modernization efforts. Responsible for the management of network performance and end-to-end service quality for the Network ... of overall end-to-end network performance to maintain an acceptable level of network quality of service as per business objectives, predefined network … more
- TekSynap (Springfield, VA)
- …Qualifications** **RESPONSIBILITIES** The Incident Support Manager supports the restoration of network infrastructure, and service operation as quickly as ... and reported in accordance with the Incident Management process. Is the representative for the first stage of escalation for Incidents. Responsible for managing… more
- TekSynap (Fort Belvoir, VA)
- …**RESPONSIBILITIES** + TNCC and ITOC personnel provide Tier II / III customer service support to US ARMY INSCOM customers. + Responsible for providing software ... switches, Dell PCs, Sun Servers, Juniper routers, In-Line Encryption (INE) devices, network security appliances, and other related network hardware. + Provide… more
- TekSynap (Arlington, VA)
- …+ Configure, maintain, troubleshoot, and fix issues of the data network and telephony systems (ISDN, VoIP, VoSIP, Teleconferencing Devices etc.), and ... technologies in conformity with DoD processes and standards. + Possess customer service and support skills in a high visibility environment. + Knowledge of… more
- TekSynap (Washington, DC)
- …during installation. + Analyzes, administers, and maintains telecommunications and network cabling infrastructure. Must know standard copper 568‐B Color code, ... Code + Responsible for tasks assigned in connection with service orders and repair activities related to Category 6...escalating problems. + Well versed in the use of network cabling test equipment including network testers,… more
- TekSynap (Washington, DC)
- …and health of the DFC infrastructure. + Ensure the availability of the DFC network and all systems and services. + Manage all virtual servers, physical servers, ... enterprise storage, file and server backups, network switches, routers, firewalls, telecom closets, DFC datacenter. +...utilizing ServiceNow ITSM tool to track and resolve incidents, service requests, and changes + Experienced in providing Active… more