- TekSynap (Washington, DC)
- …ensuring efficient, secure, and up-to-date IT infrastructure. We areseekingan experienced and highly organized Help Desk Incident Manager to oversee and ... that Help Desk techniciansare maintainingaccurateand comprehensive records of all Help Desk incident ticket activities. + **Succession Plan Post-… more
- National Gallery of Art (Washington, DC)
- Summary The Help Desk Manager is responsible for leading the operations and maintenance activities to provide support for users of the Oracle Financials ... system. This role involves managing day-to-day operations of the help desk , troubleshooting system issues, and ensuring timely resolution of financial… more
- TekSynap (Washington, DC)
- …programming skills. + Technical certification, or HDI Certification **Overview** We are seeking a Help Desk Tier II Technician to join our team supporting US ... and resolve all support request tickets and provide daily updates. + Provide a service desk call center support from 0600 - 1800 Monday - Friday. + Serve as the… more
- NuAxis Innovations (Washington, DC)
- …for Office 2007 or later. Required: One of the following. ITIL v3 Foundations, Help Desk Institute's HDA, CSR, or other IT industry certification. **Knowledge ... **Tier II Service Desk Specialist** Location **Washington, DC** \# of openings...required to meet contract Service Level Agreements (SLAs) for incident Response, Update, Handoff, and Resolution times. The Service… more
- TekSynap (Arlington, VA)
- …Operating Procedures (SOPs), Work Instructions (WIs), and other program documentation. + Help implement the service desk strategy, quality assurance (QA) ... with internal and external support teams. + Monitor and track service desk metrics, including ticket resolution times, call handling performance, and first call… more
- Chenega Corporation (Fort Belvoir, VA)
- Remedy Queue Manager Ft. Belvoir, VA Join our Talent Network...functions. + Submit all initial IT requests to the Help Desk and monitor the progress of ... Remedy Queue Manager Ft. Belvoir, VA C-CHR-24-049 TheRemedy Queue ...tickets that are out of scope to the Service Desk /Other Teams. + Assign tickets to technicians at dedicated… more
- General Dynamics Information Technology (Fairfax, VA)
- …and platform services across the agency. Make an impact by providing services that help USPS OIG achieve mission success. **ABOUT THE USPS OIG OCIO CONTRACT:** GDIT ... Security Operations Center (SOC) management and monitoring + Security incident Detection and Response + Vulnerability management + Personnel...teams: the Business and Finance Team and the Service Desk . + The Business and Finance Team serves as… more
- BAE Systems (Arlington, VA)
- …knowledge of various ServiceNow components such as ServiceNow Scripting, Service Desk , Change Management, Incident Management, Asset Management, Problem ... in ServiceNow. + Receive specifications from the IT ServiceNow Manager and deliver a product and release that meets...deployment and reporting + Experience reading Bigfix reports and help with remediation efforts + A certification + SharePoint… more