- KeenLogic (Alexandria, VA)
- KeenLogic is currently looking for a talented and self-motivated ITSM Queue Manager with the ability to work in challenging, consultative, and collaborative team ... training materials for service desk staff, and reports on performance. The Queue Manager will also determine when tickets have a high degree of recurrence,… more
- Rocket Software (Washington, DC)
- …where people truly BELIEVE in what they're doing!** **Job Description Summary:** As the Manager of IT End User Experience (EUX) with Rocket Software, you are part of ... Team (first, second, and third-level support) for Rocketeers, including ticket queue management. Proactively manage resources, perform processes and services, and… more