- ServiceNow, Inc. (Vienna, VA)
- …Knowledge of IT Service Management and DevOps processes and technologies. + Ideally, ServiceNow ITSM certified. + Preferred Active Security Clearance + Fanatical ... with customers to enhance their overall user experience with ServiceNow . The Product Success Manager is responsible...user experience with ServiceNow . The Product Success Manager is responsible for building relationships with key roles… more
- Koniag Government Services (Arlington, VA)
- …of all ServiceNow activities for OIG + Specifically, supports the ServiceNow ITSM Pro SaaS product throughout its entire lifecycle of development, ... other code as necessary to create new components in ServiceNow ITSM environment + Support and develop...efforts on site with and reports results to government manager + Collaborates with team members to design best… more
- Cayuse Holdings (Washington, DC)
- …yrs experience supporting the implementation, administration, configuration, and/or development with ServiceNow ITSM application suite. + 4+ yrs experience with ... hands-on implementation and support experience with ServiceNow ITSM application suite + 4+ yrs...Excel, PowerPoint, Teams, and SharePoint. **Reports to** **:** Program Manager **Working Conditions** + Professional remote office environment +… more
- Cayuse Holdings (Washington, DC)
- …yrs experience supporting the implementation, administration, configuration, and/or development with ServiceNow ITSM application suite. + 2+ yrs experience with ... hands-on implementation and support experience with ServiceNow ITSM application suite + 2+ yrs...Excel, PowerPoint, Teams, and SharePoint. **Reports to** **: Program Manager ** **Working Conditions** + Professional remote office environment +… more
- CACI International (Arlington, VA)
- …or more IT personnel + Experience managing Azure cloud O&M services + Experience with ServiceNow ITSM and ITOM + Previous experience using ServiceNow for ... Senior Program Manager (IT Operations) Job Category: Project and Program...a broad portfolio of performance-based IT services (TOC, EUS, ITSM , Asset, VTC) to DHS CISA ensuring that new… more
- Akin Gump Strauss Hauer & Feld LLP (Washington, DC)
- …as needed to resolve incidents + Create and maintain custom and standard reports within ServiceNow + Support the ITSM team in growing ITIL solution areas by ... department, reporting directly to the IT Service and Process Manager . The role can reside in the Dallas or... ServiceNow best practices + Strong competencies in ServiceNow platform, ITSM and ITOM related functionality… more
- Leidos (Washington, DC)
- …trust security clearance + US Citizen Preferred Qualifications: + Use of an ITSM ticketing system ( ServiceNow ) + Past experience with Department of Justice ... **Description** Leidos is hiring a **Junior Asset Manager ** to support the ESA V program. The ESA V program is an IT Services program supporting several federal… more
- TEKsystems (Arlington, VA)
- …to end software asset processes. This will be accomplished by working with the ITSM Manager the Software Asset Management Process Owner and IT stakeholders to ... of strategic priorities business aligned processes and Software Asset Management / ITSM initiatives acting as the advocate for process and customer experience… more
- SGI Global, LLC (Washington, DC)
- …management, and reporting in using an Enterprise Service Management (ESM) tool, ie ServiceNow ITSM and ITBM modules + Thorough knowledge of organizational ... Microsoft Office Project 2016 + MS SharePoint 2016 + MS Power BI + ServiceNow General Skills + Key coordinator/team lead between multiple project teams. May work… more
- CACI International (Forest Heights, MD)
- Service Desk Manager Job Category: Project and Program Management Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of ... CACI is seeking an experienced Enterprise IT Service Desk Manager to manage operations for a 24x7x365 service desk....Hands on experience with incident and problem management in ServiceNow + Knowledge of and experience in applying ITIL… more
- General Dynamics Information Technology (Falls Church, VA)
- …meaningful part of improving how agencies operate. Our work depends on a Quality Manager joining our team to support the Army Global Unified Network (AGUN) program ... deployments and configurations at multiple locations throughout the globe. **Quality Manager -** + Collaborates across GDIT divisions to deliver expertise in… more
- General Dynamics Information Technology (Rosslyn, VA)
- …oversight of Projects and Engineering Teams. + Experience in delivering and maturing ITSM and other functions using ServiceNow . Location: + Rosslyn, VA. ... Citizenship Required:** Yes **Job Description:** The IT Infrastructure Support Manager will deliver the support for the management and...DOS policy and guidelines. HOW AN IT INFRASTRUCTURE SUPPORT MANAGER WILL MAKE AN IMPACT + Supports the PM… more
- Amazon (Arlington, VA)
- …for OTS Delivery. This includes the implementation and enhancement of our ITSM platform, ServiceNow , the development of multiple hardware and software ... operations and growth of Amazon's vast fulfillment and logistics network. Sr. Product Manager - Technical will be responsible for owning the technical roadmap for… more
- Shuvel Digital (Vienna, VA)
- …+ Holds certification in appropriate engineering disciplines + Has working knowledge ServiceNow ITSM + Demonstrates understanding of Lower / non-Production ... includes learning Navy Federal Release controls, while operating as a Release Manager , which entails assisting Release Owners manage their lower environments' work… more
- CACI International (Arlington, VA)
- …of Travel Required: None Type of Travel: None * * * CACI is seeking an IT Operations Manager (Tier 1 / Tier 2) to join our team in Arlington, VA. The IT Operations ... Manager to oversee an O&M team comprised of over 15...of 35FTE or more IT personnel + Experience using ITSM tools for ticket and SLA tracking and reporting +… more
- NANA Regional Corporation (Fort Belvoir, VA)
- … ITSM and Helpdesk Operations + Knowledge of Microsoft System Center Service Manager (SCSM) + Knowledge of ServiceNow Ticketing Software + Experience working ... with military, DoD civilians, or government contractors. We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to… more
- Leidos (Alexandria, VA)
- …to peers toward improved processes and results. + Experience with IT Service Management ( ITSM ) ticketing systems such as ServiceNow . + Candidate must, at a ... + Experience with utilizing load balancers such as F5 BigIP Load Traffic Manager or Citrix NetScaler. + Experience managing M365/O365 cloud offerings such as… more
- Vectrus (Springfield, VA)
- …(COTS) IT Service Management ( ITSM ) software suites such as BMC Remedy, ServiceNow , or HP Service Manager , for performing Service Desk related duties and ... responsibilities. + Demonstrated experience with enterprise monitoring and network performance monitoring solutions as Microsoft System Center, IBM Tivoli, SolarWinds, and/or Splunk. + Familiarity with Microsoft Active Directory (AD) as a centralized directory… more
- CACI International (Springfield, VA)
- …of ServiceNow , Windows Desktops, and other IT Service Management ( ITSM ) Systems ITIL Service Operations or ITIL Service Operations Analysis, Cisco CCNP, ... appropriate leadership. The proactive nature of this position demands an experienced manager with operational experience with the ability to direct the performance… more
- CACI International (Arlington, VA)
- …None * * * CACI is seeking a Deputy Operations (Tier 1 / Tier 2) Manager (Deputy TOC Lead) to oversee an O&M team comprised of over 25 service agents, incident ... experience or 16 years' experience + Previous experience using ITSM tools for ticket and SLA tracking and reporting...Nice to Have Fill:** + Advanced working knowledge of ServiceNow - **What You Can Expect:** **A culture of… more