- Amazon (Arlington, VA)
- … Experience /Success and Customer Service Operations. - 6+ years of experience in a Senior CX role, program manager, transformations. product manager or ... an experienced, data oriented, talented and highly motivated individual to drive Customer experience within the Finance Operations Global Accounts Receivable… more
- ICF (Arlington, VA)
- Description ** Customer Experience Senior Advisor** ICF is a mission-driven company filled with people who care deeply about improving the lives of others and ... and outside of an organization? We're currently hiring a Customer Experience Senior Advisor to...communication channels and materials (including but not limited to customer messaging, presentations, talking points, articles, leader … more
- Amazon (Arlington, VA)
- …helping customers achieve their full potential? Do you have the business savvy, customer experience , contact center sales background, and skills necessary to ... justification proposal that articulates the quantitative benefits of a customer experience transformation based on Amazon Connect,...realizing the full value of Amazon Connect. As a leader , the BVS implements ways to scale their methodologies… more
- Nutanix (Washington, DC)
- …and defending it in front of a panel of experts. You will report to the Regional Leader of Customer Experience , who believes in the power of partnerships and ... **What You Will Bring** + 8-12 years of experience in customer -facing technical roles, demonstrating credibility with mid- senior level business and technical… more
- FREEMAN (Washington, DC)
- …the context in which the business unit operates. This position will support our Customer Experience team and is eligible to work a remote schedule. **Essential ... **About Us** Freeman is a global leader in events, on a mission to redefine...new technologies to deliver moments that matter. **Summary** The Sr . Business Process Analyst drives the strategic execution, provides… more
- Amazon (Arlington, VA)
- …customers, and working across AWS as #OneTeam. Key job responsibilities As Sr . Customer Advocacy Specialist, you will lead the the effort in driving the ... Description Are you ready to lead the world's largest organizations through their GenAI...aligning cross-functionally to ensure seamless delivery and an exceptional customer experience . Ideally, you're someone who has… more
- Amazon (Arlington, VA)
- Description The Strategic Account Services (SAS) organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior ... with our program. The key responsibilities of a Senior Customer Success Manager include but are...business input metrics that drive growth and improve end customer experience . Identify what is hindering growth,… more
- EBSCO Information Services (Washington, DC)
- …**About You** Understanding of clinical workflows and clinician challenges 5+ years of experience in customer engagement, marketing, support, or related field 5+ ... project management, and overseeing key handoffs and the overall development of a customer . Experience working in medical software implementations or in a… more
- Amazon (Arlington, VA)
- Description The Amazon Vendor Services organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer ... with our program. The key responsibilities of a Senior Customer Success Manager include but are...business input metrics that drive growth and improve end customer experience . Identify what is hindering growth,… more
- Lumen (Washington, DC)
- …Join us as we digitally connect the world and shape the future. **The Role** The Customer Success Advocate Sr is a customer facing role aligned to our ... ensure alignment with Customer Success objectives. The Customer Success Advocate Sr role will also...**What We Look For in a Candidate** 5+years of customer success or account management experience … more
- Cushman & Wakefield (Washington, DC)
- **Job Title** Sr . Workplace Experience Manager **Job Description...work experience if no degree + Important experience + 3-5 years customer service ... Summary** The Sr Workplace Experience Manager is the ambassador for the client ...detail. The ideal candidate will have exceptional skills in customer service, strong knowledge of the local community, and… more
- Nutanix (Washington, DC)
- …Honest, with Heart.** **The Opportunity** As the Sr . Manager of Customer Advisory, you'll lead high-impact customer engagement initiatives, including ... to continuously learn, adapt, and seek innovative ways to enhance the customer experience . + Strong project management skills with the ability to manage multiple… more
- Amazon (Arlington, VA)
- …such as telecommunications, VoIP, and/or or CRM/ERP applications. You will be passionate about customer experience and advocacy and bring the voice of the ... growing services, leveraging native generative AI capabilities to improve customer and employee experiences. You will lead ...them. You should be passionate about delivering a great customer experience by deploying AWS solutions and… more
- Amazon (Arlington, VA)
- …programs while collaborating with internal Amazon teams to positively impact the customer experience . This is a high-impact, high-visibility position that ... Description Amazon is seeking a senior -level leader to join its Global...value - Ensure vendors consistently deliver operational excellence, excellent customer experience , flexible capacity, and compliance -… more
- Rocket Software (Washington, DC)
- … leader that can help build out and lead our Sr . CSM group. As the...you will lead a team of our Senior Customer Success Managers (CSMs) and will ... leader that can help build out and lead our Sr . CSM group. As the...you will lead a team of our Senior Customer Success Managers (CSMs) and will… more
- Amazon (Arlington, VA)
- Description As Senior Manager of Customer Success Specialists within the AWS Specialists & Partners (ASP) org, you will play a key role in shaping and executing ... Lead a team responsible for developing and scaling customer success programs * Collaborate with field teams to...and strategic thinking capabilities * Proven ability to influence senior stakeholders and drive change * Experience … more
- Amazon (Arlington, VA)
- …teams to action specific drivers while maintaining or improving customer experience and transportation cost. The candidate will lead programs from the ... AMXL is a single-threaded organization that owns the end-to-end Customer experience for heavy and bulky products....team within AMXL Supply Chain is looking for a leader to lead analysis and execution around… more
- Sprinklr (Washington, DC)
- …value realization. **Who You Are:** + 10+ years of experience in senior leadership roles within post-sales services, customer success, or support, preferably ... for all customer -facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human… more
- Amazon (Arlington, VA)
- …desired outcomes. As a Sr . UX Designer, you will own defining the customer experience for a collection of journeys with the highest potential ROI. A ... vision and strategy innovating and simplifying the overall AWS Customer commerce and billing experience for both...service maps that cross products to create a cohesive experience . You'll collaborate closely with senior leaders… more
- Amazon (Arlington, VA)
- …* Identify areas for product/service enhancements that will improve the end- customer experience and provide recommendations for actionable improvements. * ... owning program strategy, end to end delivery, and communicating results to senior leadership Experience owning program strategy, end to end delivery, and… more