- General Dynamics Information Technology (Quantico, VA)
- …actual, potential, or suspected criminal, terrorism, sabotage, espionage, and subversive activities. **HOW OUR TIER 1 HELP DESK ANALYST WILL MAKE AN ... **Certifications:** CompTIA - Security+ CE - CompTIA **Experience:** 1 + years of related experience **US Citizenship Required:**...Yes **Job Description:** Transform technology into opportunity as a ** Help Desk Analyst Tier I**… more
- M. C. Dean (Arlington, VA)
- …complex system issues for physical security systems and networks. + Triage customer support calls, providing Tier 1 help desk support and Tier 2 ... **System Administrator 1 - Secret Clearance Required** ID **12270** Location **Arlington, VA** Apply Now… more
- General Dynamics Information Technology (Arlington, VA)
- …in Computer Science, Information Sciences, or related IT discipline. + **Required Technical Skills:** Help Desk Tier 1 operations. + **Location:** Onsite ... to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Support, Help ...the problem to ensure a timely resolution. + Provides second- tier support to end users for either PC, server,… more
- Koniag Government Services (Alexandria, VA)
- …shall include issue detection and resolution prioritized by issue severity. + The Agency Tier 1 Help Desk is the primary point for issue management ... paid time off, and more. **Essential Job Functions:** DAI Help Desk and Financial Management Support (Objective...for meeting the needs of the objective: + Task 1 : Monitoring performance of DAI with respect to issue… more
- Themis Insight (Fort Washington, MD)
- …DoD Directive 8570 IAM Level 1 requirements (Security + at a minimum). + Experience providing Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem ... as well as responsible for establishing and maintaining user accounts and help desk functions for staff and students. Individual Capabilities/Experience… more
- Koniag Government Services (Alexandria, VA)
- …operations. This support shall include issue detection and resolution prioritized by issue severity. The Agency Tier 1 Help Desk is the primary point for ... knowledge, procedures and processes related to training materials, financial management, and help desk functions referenced within this PWS. The contractor shall… more
- M. C. Dean (Springfield, VA)
- …complex system issues for physical security systems and networks + Triage customer support calls, providing Tier 1 help desk support and Tier 2 ... escalation as needed + Communicate with customers, manufacturers, vendors, and technical specialists + Train system users and other system support personnel as needed + Analyze and modify preventive maintenance checklists for system changes + Troubleshoot… more
- KeenLogic (Washington, DC)
- KeenLogic is seeking an experienced Tier III Help Desk Analyst to join our team on Capitol Hill at the US House of Representatives. The ideal candidate will ... Windows, Mac, iOS, and Android operating systems. As a Tier III Help Desk Analyst,...up to 50 pounds of equipment Desired Skills: + 1 + years' experience with Power Automate, creating and implementing… more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring for an IT Operations Staff Help Desk Tier I/II totroubleshoot, diagnose, and resolve a diverse range of IT issues ... USD $150,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/4611/it-operations-staff-%28help- desk - tier -i-ii%29/job?mode=apply&apply=yes&in\_iframe= 1 &hashed=-1834385473) **Location** _US-DC-Washington, DC_ **ID**… more
- NuAxis Innovations (Washington, DC)
- …+ Identifies, researches, and resolves technical problems. + Responds to tickets assigned by Tier 1 . + Ensures all assigned tickets are updated and moving ... ** Tier II Service Desk Specialist** Location...or later + Certifications in ITIL v3 Foundations + Help Desk Institute's HDA* certification + Customer… more
- ManTech (Washington, DC)
- …out of the ordinary issues for users. If unable to diagnose problem, will work with Help Desk Management to diagnose and resolve problem. + Responds to tier ... ManTech is seeking a motivated, career and customer-oriented **Journeyman** ** Tier 3 Service Desk Engineer** to join...technical guidance and knowledge base articles / content to Tier 1 and Tier 2… more
- NuAxis Innovations (Washington, DC)
- ** Help Desk Specialist II** Location **Washington, DC** \# of openings ** 1 ** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make ... NOW! We are currently seeking a talented and motivated ** Help Desk Specialist II** for a Full-Time...resolves technical problems. + Responds to tickets assigned by Tier 1 . + Ensures all assigned tickets… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …to end-users for PC, server, mainframe applications and hardware. + Handles problem that the first- tier of help desk support is unable to resolve. + May ... Polygraph **Public Trust/Other Required:** None **Job Family:** SCA **Skills:** Help Desk Support,Information Technology (IT) Systems,Troubleshooting **Experience:**… more
- BCMC (Arlington, VA)
- …tasks in support of operations, production and test environments. Responsibilities: * Supports and provides Tier I ( Help Desk ) and Tier II (Escalation) ... including introducing new cyber capabilities to address emerging threats. We are seeking a Tier 1 Technician/Specialist to perform a wide variety of technical… more
- General Dynamics Information Technology (Washington, DC)
- … DESK ** **ANALYST WILL** **MAKE AN IMPACT:** + Providing program support as a Tier 1 .5 Service Desk Technician. + Delivering excellent customer service ... Trust/Other Required:** None **Job Family:** Systems Administration **Skills:** Customer Service, Help Desk Support,Information Technology (IT) Support **Experience:**… more
- Leidos (Springfield, VA)
- …and processes in accordance with customer policies and guidance. + Provide Tier 1 , 2 and 3 help desk support on a schedule that meets the demands of an ... developers, engineers, designers, system administrators, information security officers, and help desk specialists for an Intelligence Community customer.… more
- Ankura (Washington, DC)
- …Role Overview: The Service Desk Technician is responsible for ensuring consistent, world-class Tier 1 support of all Ankura end users. As the first point of ... work weekend hours is required on a limited basis. Responsibilities: + Provide remote Tier 1 support and utilize ticket tracking system to document all incidents… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …with exceptional customer service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, ... As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...all IT SM tickets to completion. + Provide 24/7 Tier 1 support for all environments and… more
- System One (Washington, DC)
- IT Help Desk Support **Employment Type:** Full...of current protocols, opera ng systems and standards. + Tier 1 support of Broadcast applications such ... records. + Liaise shift duties with other IT Service Desk staff and arrange handing over for coming shift(s)....of the inventory and spares in the storage room. Help move spares to the storage room. + Document… more
- General Dynamics Information Technology (Washington, DC)
- …to: + Provide program support as a Service Desk Supervisor + Supervise 45 Service Desk Technicians Tier 1 and 1 .5. + Responsible for the daily ... career. At GDIT, people are our differentiator. As a Service Desk Deputy Program Manager you will help ensure today is safe and tomorrow is smarter. Our work… more