- KeenLogic (Washington, DC)
- …level of technician support + Serve as the technical resource and solution-provider for the Call Center support team + Work closely with other HIR groups to ... years' experience supporting Mobile operating systems, ie iOS, Android + 3 + years' experience in a Tier 2 support role + 2+ years' experience supporting and… more
- KSA Integration LLC (Stafford County, VA)
- Call Center Program Manager Fully Remote * Stafford, VA (http://maps.google.com/maps?q=Stafford+VA+USA+22554) Description KSA Integrationis a Service-Disabled ... Centers and Customer Service centers in supervisory roles. + Experience in call center supervision/management in healthcare or government service. + Strong… more
- KSA Integration LLC (Stafford County, VA)
- …Contingent Upon Contract Award Minimum Experience: + 4 years of experience in a call center /contact center environment. + 2 years of supervisory experience ... capabilities: (1) data analytics, (2) comprehensive veterans support, and ( 3 ) business process improvement. We are a rapidly growing...in a call center . Position Responsibilities: + Understand the… more
- Amazon (Arlington, VA)
- …segmentation, fraud prevention, capacity planning, predictive maintenance, pricing optimization, call center analytics, player pose estimation, event detection, ... product search, eCommerce fraud detection, and large-scale optimization of fulfillment center operations. The Generative AI team helps AWS customers accelerate the… more
- Chenega Corporation (Fort Belvoir, VA)
- …or laptops that have authorized access to the network. + Escalate the issue/problem to proper Tier 2 or 3 Support team members when the restoration is beyond the ... + Maintain and operate the classified and unclassified data center which houses the server farm. + Provide support...Monday through Friday and must be available on an on- call basis to provide immediate assistance in the event… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …resolution for all of the client/server/storage/network devices, mobile devices, etc. * Provide Tier 2 and Tier 3 problem identification, diagnosis and ... upgrades, provide on-site and remote resolution support for trouble calls, and provide TIER 2/ 3 support of Unix/Windows workstations and servers, including Web… more
- William C Brown Inc (Springfield, VA)
- …problem resolution for all of the client/server/storage/network devices, mobile devices, etc.* Provide Tier 2 and Tier 3 problem identification, diagnosis ... upgrades, provide on-site and remote resolution support for trouble calls, and provide TIER 2/ 3 support of Unix/Windows workstations and servers, including Web… more
- Zoom (Washington, DC)
- …Engineering teams for designing and implementing SIP Connected Audio (SCA) solutions. Being Tier - 3 level support for carrier connectivity issues. Leading ... infrastructure that connects Audio Conferencing, Zoom Phone and Zoom Contact Center . By employing robust operational and monitoring strategies, they guarantee the… more
- CACI International (Springfield, VA)
- …and Mid shift (3B) (10pm to 6am Tuesday - Saturday) **Responsibilities:** + Provide Tier 2 and Tier 3 problem identification, diagnosis and resolution ... expanded 12x5 service support level during core hours and on- call support with two-hour response time during non-core hours...At CACI, we place character and innovation at the center of everything we do. As a valued team… more
- CACI International (Arlington, VA)
- …work or on- call , quick response operations support 24/7/365. **_Desired:_** + 1- 3 year of experience providing technical and functional IT support. + Experience ... as needed to support operations. + Escalate incidents to Tier III support as needed. + Document all interaction...Must be able to obtain CompTIA Security+ certification with 3 months of joining the IPPS-A. + This position… more
- Parsons Corporation (Alexandria, VA)
- …post system maintenance & provisioning + Fix Support Escalation Issues; serve on the tier 3 support team for integrated product support and proactive response to ... practical experience to software development, support, IT operations and on- call process improvement + Develop workflow in Python or...of experience with all design aspects of the data center support systems, to include AC/DC power, UPS, HVAC,… more
- CACI International (Arlington, VA)
- …Levels of team performance. + Escalate incidents to advanced help desk (eg, Tier III) support as appropriate and partner with senior functional resources and ... a 12x7 service level agreement, excluding federal holidays, and on- call critical incident support if requested by the custom**...Business, or related discipline + At least 0 - 3 years of directly related experience + Experience in… more
- Fiserv (Washington, DC)
- …(eg, performs technical research in order to assess system performance and capacity) + Provide Tier 2 and 3 support for the entire infrastructure + Perform daily ... be conducted in person or through a secure video call . We won't ask you for sensitive information nor...scam, you should report it to your local FBI field office or to the FBI's Internet Crime Complaint Center… more
- Huntington Ingalls Industries (Fairfax, VA)
- …reasonable accommodation will be responded to from this email address. Additionally, you may also call ### for assistance. Press # 3 for HII Technical Solutions. ... office is looking to expand our division and continue our ability to win Tier I contracts within the defense industry. Mission Technologies is searching for a… more