- BCMC (Arlington, VA)
- …introducing new cyber capabilities to address emerging threats. We are seeking a Tier 1 Technician/ Specialist to perform a wide variety of technical tasks ... and provides Tier I (Help Desk) and Tier II ( Escalation ) problem identification, diagnosis and...for dependent & health care 11 standard holidays & 3 weeks of annual leave DOM 3215 DOM 3229… more
- Stratus Solutions (Washington, DC)
- …life (just a few of the things you may do on any given day): Provide Tier I support for requests for service through email, phone, or in-person interaction with USCP ... call, and in-person. Triage and escalate IT issues to Tier II, Tier III, and OIS management...(ie the qualifications you must have): * 1 to 3 years of experience in a program of similar… more
- Stratus Solutions (Washington, DC)
- …life (just a few of the things you may do on any given day): Provide Tier I support for requests for service through email, phone, or in-person interaction with USCP ... and in person Triage and escalate IT issues to Tier II, Tier III, and OIS management...from you (ie the qualifications you must have): * 3 + years of experience in a program of similar… more
- CACI International (Washington, DC)
- Help Desk Specialist Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of Travel ... **The Opportunity:** CACI Company, is seeking a Help Desk Specialist . **Responsibilities:** **A day in the life (just a...you may do on any given day):** + Provide Tier I support for requests for service through email,… more
- SAIC (Washington, DC)
- **Description** IT Support Specialist - Senior + Provides Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset management, ... IT disciplines such as computing, networking, integration, and domain administration. + Escalation point for Junior and Mid-level desk side engineers. + Ability to… more
- Amazon (Arlington, VA)
- …issue triaging, root cause analysis & mitigation of tech issues, executive escalation management, anomaly detection monitoring for internal A to Z Benefit ... implement mitigation strategies to avoid any further escalations. Executive Escalation Management: * This team will be responsible for...participate in UAT and update results, feedback * Train Tier 2 and 1 teams on known issues, identified… more
- V2X (Springfield, VA)
- …copper- and fiber-based connectivity. They also support the mid-to-senior level internal escalation tier (s) for the Networking O&M team providing advanced ... streamline logistics, and enhance readiness. Aligned around a shared purpose, our $ 3 .9B company and 16,000 people work alongside our clients, here and abroad,… more
- V2X (Springfield, VA)
- …and SolarWinds. The Senior Network Engineer serves as the highest internal escalation tier for the Networking O&M team providing advanced troubleshooting ... streamline logistics, and enhance readiness. Aligned around a shared purpose, our $ 3 .9B company and 16,000 people work alongside our clients, here and abroad,… more
- General Dynamics Information Technology (Arlington, VA)
- …Protocol (SIP) components. + Provide support services for SIP signaling and be the final escalation point ( Tier 3 ) for voice-related issues. + Assist with ... Network Professional (CCNP); + DoD 8140 Work Role: 441 Network Operations Specialist certification + **Education:** BS/BA degree in Cyber Security, Computer Science,… more