- GovCIO (Washington, DC)
- …thinking skills for diagnosing and resolving technical issues + Ability to escalate problems to Tier 3 support when necessary. + Experience in providing ... onsite position. **Responsibilities** Operations Staff is a position where IT support and technology meet customer service...commensurate experience) + Proven experience in IT support roles, with a focus on Tier … more
- GovCIO (Fairfax, VA)
- **Overview** GovCIO is currently hiring for a System Administrator - Tier 3 Support with an active Secret clearance in support of our DEA Bluestone ... $130,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/4592/systems-administrator tier - 3 - support /job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-VA-Fairfax_ **ID** _2024-4592_… more
- General Dynamics Information Technology (Washington, DC)
- …directly with hardware vendors involved in the incident resolution process. + Provides Tier II support for problem identification, diagnosis and resolution of ... Administration **Skills:** Cisco Devices,DISA STIG,Network Systems,Routing and Switching **Experience:** 3 + years of related experience **US Citizenship Required:**… more
- KeenLogic (Washington, DC)
- …supporting Mobile operating systems, ie iOS, Android + 3 + years' experience in a Tier 2 support role + 2+ years' experience supporting and knowledge of the ... KeenLogic is seeking an experienced Tier III Help Desk Analyst to join our...will serve as primary technical resource and solution-provider for IT Customer Solutions (ITCS) and will interact with other… more
- NuAxis Innovations (Washington, DC)
- …Documents, tracks, and monitor tickets to ensure a timely resolution. + Provides second- tier support to users' applications or hardware issues. + Interacts with ... ** Tier II Service Desk Specialist** Location **Washington, DC** \# of openings ** 3 ** Salary Range (Min-Max) **00** **We are a federal IT company on a mission… more
- BCMC (Arlington, VA)
- …(tiered support model), using an Incident Management System. * Tier II experience: Prioritize incidents. Perform detailed troubleshooting, root cause analysis. ... capabilities to address emerging threats. We are seeking a Tier 1 Technician/Specialist to perform a wide variety of...to perform a wide variety of technical tasks in support of operations, production and test environments. Responsibilities: *… more
- Stratus Solutions (Washington, DC)
- …life (just a few of the things you may do on any given day): Provide Tier I support for requests for service through email, phone, or in-person interaction with ... return that commitment by empowering them with the autonomy, support , and tools they need to fulfill their true...email, phone call, and in person Triage and escalate IT issues to Tier II, Tier… more
- ManTech (Washington, DC)
- …issues for users. If unable to diagnose problem, will work with service desk management or Tier 3 to diagnose and resolve problem. + Responds to Tier 2 ... career and customer-oriented **Senior** **Service Desk Specialist - Cleared Tier 2** to join our team in Washington, DC....DC. This position supports two different shifts (7:00am - 3 :30pm OR 9:30am - 6:00pm ET). **Responsibilities include but… more
- Leidos (Washington, DC)
- …Health Solutions Operation is seeking a dynamic, mission-centric hands-on **Senior** **Service Desk Analyst ( Tier 3 support )** to support a federal ... 8+ years of experience supporting a service desk or IT support team. 4 additional years of...Certification + Prior experience with NIH/HHS + Experience with Tier 3 Level Support hhsnih… more
- MindPoint Group (Washington, DC)
- …expectations of being on the client site a minimum 2 nights on site. **Shift:** + Tier 2 nights, schedule is Wednesday Shift 3 (8 hours), Thursday Shift 3 ... Incident Response Analyst - Shift Lead ( Tier 2) **Department:** SOC **Location:** **Job Description** MindPoint...Group is seeking a night shift team lead to support threat monitoring, detection, event analysis, and incident reporting.… more
- MindPoint Group (Washington, DC)
- …code IRA2 to ### to apply! **Job Description** MindPoint Group is seeking a Tier 2 Incident Response Analyst to support threat monitoring, detection, event ... Incident Response Analyst ( Tier 2) - Clearance Required **Department:** SOC **Location:**...with a fully comprehensive array of analytical activities in support of external threat monitoring, detection, event analysis, and… more
- BAE Systems (Lorton, VA)
- …a very unique program. The primary responsibility of this role is to provide onsite Tier 2 technical support to 300 network users between the hours of 10am-6pm, ... Education, Experience, & Skills** Essential Skills and Requirements: + 3 years of similar or related experience + Strong...exhibit strong attention to detail + Be able to support multiple projects in unison + Maintain flexibility and… more
- IntelliDyne (Falls Church, VA)
- DHA - Deskside Technician, Tier 2 Clearance: DOD Public Trust Status: Non-exempt Location: Onsite (Falls Church, VA) Compensation: $31.25 Responsibilities: + Daily ... other peripheral issues as they arise. + Providing phone and in-person support to users for various systems, including e-mail, LAN/WAN, user account administration,… more
- Huntington Ingalls Industries (Washington, DC)
- …Agency (DISA)/Security Technical Information Guide (STIG) requirements for RMF compliancy * Provide Tier II and III-level support for the SMMP-MC system to ... We Are: HII-Mission Technologies Division, is seeking a motivated IT MAXIMO Engineer to join our team of exceptionally...Program - Marine Corps (SMMP-MC) system supporting HQMC, MCICOM (G- 3 /5). This is a part time position to provide… more
- System One (Washington, DC)
- …preferably in Broadcast industry + 4+ years of progressively expert role in IT support services, software and troubleshoot or related end-user fields **To ... IT Help Desk Support **Employment Type:** Full...of current protocols, opera ng systems and standards. + Tier 1 support of Broadcast applications such as… more
- Parsons Corporation (Alexandria, VA)
- …troubleshooting, patching, hardening, etc.) + 10+ years of experience providing Tier 1 - Tier 3 support to user community + Solid 8+ years of progressive ... in a classified and unclassified Windows\Linux desktop and server environment. Provide Tier 1-III/other support per requests from DoD government customer. … more
- CACI International (Arlington, VA)
- …to oversee a hybrid operational team covering day to day Tier 2 and Tier 3 support services to include 60+ administrators and engineers, incident ... DHS CISA ensuring that new services incorporated receive a standardized onboarding approach for Tier 0 and 1 service support . Candidates will be responsible for… more
- CACI International (Arlington, VA)
- …to oversee a hybrid operational team covering day to day Tier 2 and Tier 3 support services to include 40+ administrators and engineers and change ... new services incorporated receive a standardized onboarding approach for Tier 2 & 3 service support...service delivery process and procedures, recommending customer service and IT process support enhancements, ensuring all services… more
- Ankura (Washington, DC)
- …+ Willingness to work onsite from our New York office + 3 + years of Tier 2 experience in a hands-on support role + Demonstrable working knowledge of Windows ... Service Desk Technician is responsible for ensuring consistent, world-class Tier 2 support of all Ankura end...gathering, ticket trends, etc.) and communicate the information to IT leaders in a timely manner . + Apply… more
- Leidos (Quantico, VA)
- … systems and services ensuring coordination with Cyber Security Specialist. - Perform Tier III upgrades of networking systems, IT systems, and storage ... services, network operations, service desk, and data transport. Leidos will support network modernization efforts to provide Sailors, Marines and the civilian… more