- Fujifilm (Indianapolis, IN)
- …daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction. + Utilizing the escalation process to resolve ... and effective communications with management team to escalate issues and customer concerns. Performs the administrative duties associated with the job, including… more
- Ryder System (Indianapolis, IN)
- …on Azure and Amazon Web Services (AWS). Acts as a primary escalation support resource for providing recommendations and initiating necessary corrective actions to ... requirements. Manage project activities for network services in alignment with business/ customer "Go Live" schedules. + Providing overall third level IT Network… more
- HealthEdge Software Inc (Indianapolis, IN)
- …development, maintenance, and execution of client facing education services **Enhancement/Issue Escalation ** + Manage issues, questions, inquiries of Tier 1 and ... 2escalation + Serve as escalation point for critical client needs aswarranted. + Lead diagnosis and resolution of escalated and more involved/complex client problems… more
- TekSynap (IN)
- …support for forward deployed survey and installation teams. + Act as escalation point for Task Order Network Engineering and NOC teams. **REQUIRED QUALIFICATIONS** ... complex USAF bases under a single centralized architecture and management framework. + Customer Focus - Dedicated to meeting USAF/HNI customer expectations; uses… more
- HomeSafe Alliance (Indianapolis, IN)
- …requirements for processing customer orders. + May function as a designated representative for designated accounts. + May lead and train other customer ... as subject matter expert, serves as a point of escalation for complex calls, "help- desk" giving real-time answers,...+ The role requires strong business acumen of a REMOTE contact center and customer relationship reporting… more
- ASM Research, An Accenture Federal Services Company (Indianapolis, IN)
- …and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. ... all server and network areas, and for particular software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting. + Take on… more