- Adecco US, Inc. (Jackson, MI)
- …prompt and accurate processing of energy efficiency applications, and providing overall customer service in a specialized and technical environment. Our work ... Job Description - Customer Care Agent - Remote but...Job Description - Customer Care Agent - Remote but MUST LIVE IN MICHIGAN...LIVE IN MICHIGAN Work from home as an Energy Customer Care Agent . Our dedicated energy team… more
- Conduent (East Lansing, MI)
- …Good attendance/punctuality + Ability to sit/stand for extended periods. + 2 years of call center or customer service settings. **Duties:** + Performs ... where individuality is noticed and valued every day. **Outbound call center agent ** **Onsite-Lansing, MI Full-time** Hourly...with Benefits Type 40 WPM minimum, 2-3 years of Customer service center experience. Prior medical encoding… more
- Morley (Lansing, MI)
- …entry-level customer service position is an excellent opportunity! As a remote Customer Service Agent - Auto Dealer Support at Morley, you'll act as ... + High school diploma or equivalent + Two or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel… more
- Frontdoor (Lansing, MI)
- …combination of education and experience Minimum Experience required 1-3 years of customer service experience and/or training required Required Skills: + ... + Knowledge of business unit policies and procedures + Customer service and conflict resolution + Negotiation...4.6Mbps upload/download speeds + Ability to be on video call as required during working hours. Preferred Skills: +… more
- Cardinal Health (Lansing, MI)
- …+ Prior experience working with order placement systems and tools preferred + Customer service experience preferred + Root cause analysis experience preferred + ... time, adherence, average speed to answer, QA **Responsibilities in this Role:** The Customer Care Representative operates as a "Universal Agent ", who is able… more
- ASM Research, An Accenture Federal Services Company (Lansing, MI)
- …or GED + 0-2 years of Call center experience. 0-2 years of customer service or public relations experience. **Other Job Specific Skills** + Ability to ... case. All cases shall be logged in a web-based agent desktop application. + Performs manual linking and unlinking... call volume. + Ability to provide effective customer service and deal tactfully and courteously… more
- UNUM (Lansing, MI)
- …partner areas (eg, Integrated Client Services, Benefits, Colonial Life Billing and other customer service or administration roles). + Help identify and support ... professionalism. + Serve as a dedicated resource to provide service support for select broker, agent and/or...change initiatives to improve workflow, enhance customer service and reduce operating costs. +… more
- TEKsystems (Lansing, MI)
- …many if the IT systems and core applications within the environment to enhance customer experience. This is leading to many areas of growth. Our client is looking ... by entering information into an ITSM Incident System and assigning call incidents appropriately. Based on documented procedures, determines severity and impact… more
- WOW! (Lansing, MI)
- …reviewing audit findings, call behavior analysis and identifying areas to improve customer experience. + Review service level targets and engage with the RCC ... if targets are not being met to recommend immediate action based on agent availability. + Web lead monitoring: Review webleads worked by channel, review trends… more
- Sharecare (Lansing, MI)
- …for a degree + 1 -2 years of related experience required; experience in a customer service role preferred + Experience with benchmarks and contact center metrics ... The Health Coach looks to be a positive change agent in helping members alter behaviors that lead to...enrolled in coaching, but do not have a scheduled call + Coordinate delivery of services and care with… more
- General Motors (Lansing, MI)
- …leading new and creative data science solutions aimed at enhancing GM's customer experience and profitability. **What You'll Do** + Collaborate with business ... modeling and forecasting, machine learning, Bayesian statistics, game theory, agent -based simulation, text analytics, and computer vision / pattern recognition… more