- Prime Therapeutics (Lansing, MI)
- …and other impacted stakeholders + Manage external vendors and third-parties supporting continuous improvement functions + Support departmental budget ... + Drive culture of quality, coordinate and oversee implementation of continuous improvement standards, including training, opportunity identification, and … more
- Travelers Insurance Company (Lansing, MI)
- …requirements and contribute to removing roadblocks or impediments; look for opportunities for continuous team and process improvement . + Perform other duties as ... automation. In this position, you will lead the enterprise Continuous Integration (CI) service. Acting as the voice of...guide the day-to-day work of an engineering team and support the definition and enablement of the service vision.… more
- Vontier (Lansing, MI)
- …sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier ... ** Customer Service Representative 10:00 AM - 6:30 PM**...product information, pricing, and product availability. You will receive continuous training to facilitate your growth and development, options… more
- Vontier (Lansing, MI)
- …sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier ... **POSITION SUMMARY:** Customer Service is the critical link to strong...numbers, application assistance, troubleshooting, and basic credits. + Provide support concerning basic information and specifications for products provided… more
- Lumen (Lansing, MI)
- …* Applies expertise and judgement to reach good decisions. * Approaches work with a continuous improvement mindset. * Ability to learn and adhere to customer ... power progress. Lumen's commitment to workplace inclusion and employee support shines bright. We've made the Newsweek 2024 Greatest...to reach good decisions. * Approaches work with a continuous improvement mindset. * Ability to learn… more
- Consumers Energy (Lansing, MI)
- …customers receive accurate and timely bills. Delivering improved billing accuracy for our customer through continuous improvement initiatives is a top ... business acumen, interpersonal skills, and leadership. The individual(s) selected for this role will support one of the four areas of Customer Operations: + … more
- Vontier (Lansing, MI)
- …sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier ... The primary responsibility for the Customer Service Account Manager (CSAM) is be the...trust of its customers by providing long-term partnership, uncompromising support , and proven reliability. Major product lines include fuel… more
- EDB (Lansing, MI)
- …Management tools to derive insights, and optimize account health + Commitment to continuous learning and improvement + Consistently contributes to CS team ... the US- EST/CST Time Zone Preferred As EDB Principal Customer Success Manager (CSM), you will be at the...customers' advocate with key EDB stakeholders including Sales, Services, Support , Product, and Marketing teams, as well as other… more
- Robert Half Office Team (Marshall, MI)
- …sales representatives with all aspects of customer accounts. * Participate in continuous improvement training and take on a leadership role on projects. * ... finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best… more
- Lumen (Lansing, MI)
- … customer solution details and service attributes are appropriately conveyed to support customer success through their entire journey with Lumen. **The Main ... for business decisions; recognize accomplishments; foster teamwork and collaboration; drive continuous improvement in product and industry knowledge across the… more
- WM (Lansing, MI)
- …success and improvements using KPIs and metrics to track operational performance and customer feedback trends and identify areas for improvement + Continuously ... areas of focus to improve the customers' service experience + Provide ongoing support , working closely with Customer Engagement managers and other stakeholders… more
- Gap Inc. (Lansing, MI)
- …and thrive in a fastpaced environment. + A problem solver with a focus on continuous improvement , who is always learning, open to feedback and takes action as ... engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You're an expert...which contribute to overall store goals and results. + Support sales floor, fitting room, cash wrap, back of… more
- Lumen (Lansing, MI)
- …documented personnel and department guidelines and policies. + Contribute toward/lead continuous improvement efforts/initiatives; may lead projects. + Perform ... Desk Analyst) is responsible for providing Tier 1 IT Service Desk Support in a customer focused, team oriented, support environment. Tier 1 IT Service… more
- GovCIO (Lansing, MI)
- …and areas for improvement + Create detailed reports on digital support performance, including key metrics like customer satisfaction, resolution time, and ... GovCIO is currently hiring a skilled and motivated Digital Support Strategist to join our dynamic IT team. The...Utilize data insights to inform strategic decisions and drive continuous improvement + Set and communicate the… more
- Ryder System (Lansing, MI)
- … Continuous Improvement culture across the operation by actively applying continuous improvement methods to support new and existing operations. The ... . Develop and manage a thorough, effective, and timely continuous improvement plan to drive value for...initiatives and provides input and recommendations on future activities. Support go-live and steady state certifications. Identify and … more
- EBSCO Information Services (Lansing, MI)
- …things work and how our work impacts the larger company goals enables continuous improvement . **Sound Judgement** Make tough decisions without agonizing and ... leads by example and drives the organization's performance with an attitude of continuous improvement by being open to feedback and self- improvement .… more
- Fresenius Medical Center (Lansing, MI)
- …education regarding all ESRD regulatory and legal requirements and the practice of Continuous Quality Improvement . + Assists in training of applicable direct ... as determined by state specific guidelines and regulations, to support the delivery of quality patient care as per...processes in the delivery of patient care through regular Continuous Quality Improvement (CQI) activities. + Ensures… more
- GovCIO (Lansing, MI)
- …coaching materials, offers shared knowledge sessions, and leads retrospectives to promote continuous learning and continuous improvement . + Works with ... candidate for the position of Scrum Master Consultant to support the Centers for Medicare & Medicaid Services (CMS)...of teams utilizing new skills. + Evaluates activities for continuous improvement of teams. + Responsible for… more
- Lumen (Lansing, MI)
- …end-to-end experience. Drive key learnings from launches back into the organization to support continuous improvement + Orchestrate key strategic initiatives ... scrutinized for justification, impact to the program and business. + Support the improvement of the customer experience by influencing enhancements to… more
- Verint Systems, Inc. (Lansing, MI)
- …leadership to less experienced members of the team - mentor, coach, continuous improvement + Take responsibility for technical implementation and decision ... cloud-based products and solutions and serves as a subject matter expertise for customer implementation and cloud platform support . The Senior Software Engineer… more