- Brunswick (Lowell, MI)
- …coordination. + **Global Perspective** : Ability to handle international documentation, and support diverse customer bases. + **Collaborative Spirit** : Strong ... of marine recreation._ **Position Overview:** Navico Group is seeking a ** Senior Technical Specialist** to enhance service delivery across our electronics solutions… more
- Oracle (Lansing, MI)
- …(Account Management, Support , QA, Engineering, Professional Services, Partner Mgmt, Advanced Customer Support , senior leadership) and across the Oracle + ... **Job Description** As a Senior Client Manager, you will join a collaborative...of seasoned practitioners and Subject Matter Experts, managing critical Customer escalations focused on Accounting, Core Financials and Enterprise… more
- NTT America, Inc. (Lansing, MI)
- …Potential: Whether 2 Years or 20, Discover Rewarding Journeys with Us!** The ** Senior Customer Success Manager** is a skilled individual contributor responsible ... accounts, with a focus on operational excellence and customer satisfaction. In this role, the Senior ...contributing to negotiations and ensuring mutually beneficial terms that support both customer success and business growth.… more
- Hilton (Lansing, MI)
- … Care Team that is revolutionizing human hospitality in a digital world\. As Senior Manager on the Customer Excellence Team, you will strive to provide ... have a broad impact on the Hilton Reservations and Customer Care \(HRCC\) organization\. The Senior Manager...tools, provide oversight on project and process requirements/documentation to support the intake and oversight of new Customer… more
- Capital One (Lansing, MI)
- Senior Manager, Customer Trust & Field Security Specialist - Capital One Software (Remote) About the Role: We are seeking an experienced and detail-oriented ... focus on horizontal expertise across various domains. + At least 4 years in customer -facingroles, acting as a trusted advisor to senior security and IT leaders.… more
- Trellix (Lansing, MI)
- …workplace where everyone can thrive and contribute to our industry-leading products and customer support , which is why we prohibit discrimination and harassment ... **_Job Title:_** Senior Director, Customer Marketing **About Trellix**...+ Paid Time Off + Paid Parental Leave + Support for Community Involvement We're serious about our commitment… more
- Coinbase (Lansing, MI)
- …for building, buying and configuring, and scaling the technology that powers our customer support channels. In this role, you'll oversee Coinbase's both ... and fully supported. * *Team*- We're looking for a Senior Engineering Manager to lead our Customer ...or similar). * Demonstrated experience integrating or building AI-powered customer support solutions, such as chatbots, LLM-based… more
- Highmark Health (Lansing, MI)
- …the gap between business needs and the analytical technology team. The Senior Decision Support Consultant will leverage technical, analytical, and business ... expertise to design, develop, and support various complex projects and data analyses. A primary...developing technical solutions. The consultant will act as a senior resource within the team, fostering business-to-technical collaboration and… more
- PagerDuty (Lansing, MI)
- …revenue retention, net revenue retention, executive engagement, adoption, professional services, support and PagerDuty University. + Drive customer retention and ... award-winning workplace. As our **Regional Vice President, North America Customer Success,** you will be reporting to the Chief...working in a consulting firm running a team of senior consultants, and leading services or success organizations in… more
- Concentrix (Lansing, MI)
- Home (https://jobs.concentrix.com/) "Job Details ** Senior Solution Architect- Customer Experience - CX Solutioning** Other Account Management Location United ... Of America Language English Apply Now (https://cnx.wd1.myworkdayjobs.com/external\_global/job/USA-Work-at-Home/ Senior -Solution-Architect- Customer -Experience CX-Solutioning-Replacement\_R1680202/apply?1=1) **Summary** The Solution Architect… more
- ASM Research, An Accenture Federal Services Company (Lansing, MI)
- The Senior Customer Service representative is responsible for providing leadership and coaching a team of Customer Service Agents, with the goal of meeting ... of logs, and monitoring of call volumes. + Responsible for providing support to customer service representatives (CSRs) on weekends, when required. + Act as a… more
- Capital One (Lansing, MI)
- Senior Associate, L2 Support Engineer (Databolt) - Capital One Software (Remote) Ever since our first credit card customer in 1994, Capital One has ... businesses address these same needs going forward. As an Senior Associate, Support Engineer, you will be...as a specialized escalation point, taking ownership of complex customer issues that require deep technical analysis. This role… more
- Oracle (Lansing, MI)
- **Job Description** ** Senior Support Engineer 1** **- Oracle Exadata Cloud Services** **Shift:** US Hours with flexibility to cover nights/weekends as required ... must be **U.S. Citizens** **About the Role** As a ** Senior Support Engineer** 1 in Oracle's ...the forefront of solving some of our most complex customer challenges using Automation and Artificial Intelligence (AI) tools.… more
- Rocket Software (Lansing, MI)
- …people truly BELIEVE in what they're doing!** **Job Description Summary:** The Senior Customer Solutions Engineer brings creativity, curiosity and passion to ... to support requests from multiple clients + Supporting multiple customer for after hours on-call **Database Skills:** + Database Administration + Knowledge… more
- Hilton (Lansing, MI)
- …that propels Hilton's sales, revenue management, call center, and analytics functions\! As a Senior GRO Support Analyst _,_ you will bring your leadership and ... technical skills to a hospitality company with an award\-winning culture\. On the GRO Support team reporting to the Manager, GRO Support , you will support … more
- Coinbase (Lansing, MI)
- …The CX Programs team drives strategy, planning, and execution for the Global Customer Support (GCS) organization, operating at the intersection of product and ... support to transform the customer experience. We're hiring a Program Manager, Coinbase One, to evolve Priority Support into a best-in-class offering and… more
- Oracle (Lansing, MI)
- …continuous improvement. + Present clear, actionable insights and recommendations to Customer Success leadership and other stakeholders to support data-driven ... **Job Description** This pivotal role is responsible for transforming customer data into clear, actionable insights that shape the strategies driving our customers'… more
- Cayuse Holdings (Lansing, MI)
- **Overview** **The Work** The Senior Computer User Support Specialist is responsible for delivering 24/7/365 IT technical support to approved seat service ... USD $20.00 - USD $32.00 /Hr. Submit a Referral (https://careers-cayuseholdings.icims.com/jobs/3057/ senior -computer-user- support -specialist/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834356743) **Can't find the right opportunity?** Join… more
- Fujifilm (Lansing, MI)
- **Position Overview** The Senior Technical Support Engineer, MI - I (Tier 1) provides highly visible remote technical support across our product lines for ... on more complex issue and is the second level support across our Synapse products. This engineer is expected...the ability and skillset to answer and facilitate incoming customer calls, effectively communicate with our customers, and document… more
- Oracle (Lansing, MI)
- …As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate ... A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to… more