- US Bank (Charlotte, NC)
- …Bank's journey to be a leading, customer -centric organization. The role of the Speech and Text Analytics Reporting team within the Voice of the Customer ... you excel at-all from Day One. **Job Description** The Customer Experience team works to deliver insights...project and program management skills. + Knowledge of and experience with speech & text … more
- Wells Fargo (Charlotte, NC)
- …and talented Speech analyst with business intelligence and analytical skills with speech analytics experience and a proven track record in executing and ... successfully setup in the new environment + Expertise in text analytics to drive improvements in outcome metrics in...of the following: work experience , training, military experience , education **Desired Qualifications:** + Prior speech … more
- Wells Fargo (Charlotte, NC)
- …dynamic and talented leader willing to think outside the box and bringing proven speech analytics experience in executing and driving value to large financial ... successfully setup in the new environment + Expertise in text analytics to drive improvements in outcome metrics in...team coverage, proactive outreach to business teams with actionable speech insights + Preference for experience in… more
- NRG Energy, Inc. (Charlotte, NC)
- …dedicated technicians, residential installers, warehouse workers, dispatchers, customer service representatives, project managers, estimators, controllers, ... and more. We invite you to join us and experience the rewards of bringing a smile to our...properly. + Perform proper inspection of system and inform dispatch/ customer of any outstanding concerns. + Explain each service… more
- NRG Energy, Inc. (Charlotte, NC)
- …dedicated technicians, residential installers, warehouse workers, dispatchers, customer service representatives, project managers, estimators, controllers, ... and more. We invite you to join us and experience the rewards of bringing a smile to our...management + Promptly addresses performance issues + Addresses escalated customer issues to ensure resolution + Ensures sales agents… more
- NRG Energy, Inc. (Charlotte, NC)
- …dedicated technicians, residential installers, warehouse workers, dispatchers, customer service representatives, project managers, estimators, controllers, ... and more. We invite you to join us and experience the rewards of bringing a smile to our...or sitting + Ability to hear, understand and distinguish speech and/or other sounds to operate phones or other… more