- Lowe's (Marysville, WA)
- **Your Impact at Lowe's** As a Market Delivery Associate , you'll be collaborating with team members in-office to solve logistic challenges and deliver an ... assigned cases through the case management system to ensure resolution of customer issues. **Minimum Qualifications** +...Office applications. + Previous experience in Home Delivery or Market Delivery operations. + Proficient in customer … more
- The Boeing Company (Mukilteo, WA)
- …professional growth. Find your future with us. The Boeing Company is seeking an ** Associate ** **IT Process Analyst** to join the Boeing Future of Flight (BFoF) in ... Information Technology (IT) Process Analyst to lead technical issue resolution for The Boeing Stores; with a focus on...users with hardware and software issues. Lastly, they are customer -obsessed and understand that their work product will impact… more
- Celestica (Seattle, WA)
- …assistance: Customer ticket entry, approval and training + Problem resolution : research across various systems, provide timely customer responses Reporting: ... Country: USA **Summary** Celestica is looking for a **Business Process Associate ** to carry out assignments within well-defined practices, procedures and policies.… more
- Lockheed Martin (Silverdale, WA)
- …maintain customer interfaces * Communicate regularly with internal LM customers, associate contractors, and US Navy customer representatives\. - - - Please ... **To be effective, ideally, you should also have:** * Direct government customer interface experience that demonstrates the ability to collaborate and solve complex… more
- Amazon (Seattle, WA)
- …- AWS Certified Solutions Architect - Associate certification - Strong customer handling, conflict resolution , and problem-solving skills - Experience owning ... Description Amazon Web Services (AWS) is the world market leader for cloud infrastructure, services and technologies....relevant details and context to enable appropriate response and resolution . * Customer experience: Act as the… more
- Amazon (Seattle, WA)
- …and engineering stakeholders to utilize LLMs within our newly redesigned world class customer service associate interface to help CSAs communicate with customers ... resolve via self-service (eg, Chatbot) or connected with a customer service associate . Ultimately, we reduce ...experience that effectively routes the customers to the quickest resolution , as well as maintaining the overall CS contact… more
- Amazon (Seattle, WA)
- …ensuring customers can either resolve via self-service (eg, Chatbot) or connected with a customer service associate . Ultimately, we reduce customer effort by ... Description Amazon.com is broadly recognized as #1 in Customer Service in the US and abroad. At...conceive, design, and bring innovative products and services to market . - Design and build innovative technologies in a… more
- Amazon (Seattle, WA)
- …can either resolve issues via self-service (eg, Chatbot) or be connected with a customer service associate . Ultimately, we reduce customer effort by ... Description Amazon.com is broadly recognized as #1 in Customer Service in the US and abroad. At...conceive, design, and bring innovative products and services to market . - Design and build innovative technologies in a… more
- Amazon (Seattle, WA)
- …We are responsible for every customer contact, ensuring customers get to a customer service associate able to solve their issue within the first contact. ... Description Amazon.com is broadly recognized as #1 in Customer Service in the US and abroad. At...conceive, design, and bring innovative products and services to market . * Manage technologies in a large distributed computing… more
- Amazon (Seattle, WA)
- …for applications, servers, and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) ... as a leading technology platform? AWS Customer Service provides global support to a wide range...and features - Work with AWS teams to drive resolution of issues for customers - Making sure internal… more
- Amazon (Seattle, WA)
- Description Amazon's North American Customer Fulfillment (NACF) Finance is looking for a Finance Manager to be a trusted finance partner supporting operational and ... complex data integrity issues and collaborate with stakeholders on resolution , insisting on the highest standards. - You identify...stored in AR Pods moved by robots to the associate 's position, hence the associate does not… more
- Grifols Shared Services North America, Inc (Seattle, WA)
- …with interdepartmental teams to ensure efficient implementation and go-live, proper resolution of customer inquiry and complaints, and completing regulated ... service calls that fall outside of predetermined parameters to ensure proper resolution and documentation of customer complaint + Effectively communicate root… more
- Amazon (Seattle, WA)
- …times in 2023. In 2023, our team eliminated 1.15MM Seller contacts by automating resolution to their problems without requiring an Associate . We also eliminated ... we can resolve more cases automatically and improve the Associate experience and resolution accuracy when human...Not only do you have a deep intuition for customer needs, you are also adept with quantitative data… more
- Amazon (Seattle, WA)
- …times in 2023. In 2023, our team eliminated 1.15MM Seller contacts by automating resolution to their problems without requiring an Associate . We also eliminated ... SPs and Support Associates use to get quick, accurate resolution when they encounter problems. We now have 67...encounter problems. We now have 67 self-service and 49 Associate Workflows in 21 marketplaces, translated into 34 languages,… more
- Amazon (Seattle, WA)
- …and supply chain teams to forecast contacts, generate headcount plans and Customer Service Associate (CSA) schedules, analyze supply-demand gaps, and recommend ... weeks, while providing real-time network monitoring and automated issue resolution . The ideal candidate will leverage data-driven insights to...customer wait time and route customers to the associate who can best resolve their issue, on the… more
- Amazon (Seattle, WA)
- …Kitchen, Espresso). You will create and iterate on the vision for the customer and associate experience in partnership with cross-functional experts, and work ... decisions and escalate to ensure consistent program performance and customer experience. In addition to defect resolution ...works cross functionally to resolve program papercuts to improve Associate and Customer experience * Use data… more
- Mill Creek Residential (Seattle, WA)
- …to achieve the community goals and increase value. **Essential Functions/Responsibilities** ** Customer Service** + Understand, support, and embody the customer ... for Mill Creek Residential + Communicate service guarantees and customer service standards to prospective and current residents +...recommendations to the Manager. Assist in the completion of market survey report to be used by the management… more
- Amazon (Seattle, WA)
- …sustainable and repeatable solutions and processes and drive complex issues to resolution . Using your experience with network and Unix systems engineering, you'll be ... operations escalation pager rotation. - Experience dealing with customers during problem resolution and operating efficiently under pressure. - The ability to sit in… more
- Paychex (Seattle, WA)
- …with Paychex partners to expedite the resolution of client implementation resolution issues or related customer issues and/or complaints that are directed ... HCM solutions can meet their needs. + Leveraging the Go-to- Market Sales Strategy to identify customers' needs and present...to upsell and cross-sell HCM solutions. + Analyzing the customer needs and interests using Salesforce data, determine which… more
- Amazon (Seattle, WA)
- …sustaining engineering, best practices application, optimization, internal/external customer interactions, and produce appropriate technical documentation. * ... * You and your team will design ahead of customer or technology needs, always predicting and solving for...workplace for critical events/needs. * Manage customers during problem resolution and operating efficiently under pressure. * Sit at… more