- PwC (Chicago, IL)
- …and CRM systems preferred Exposure to workforce management and contact - center analytics preferred Experience with conversational AI and conversation design ... Specialty/Competency: Data, Analytics & AI Industry/Sector: Not Applicable Time Type: Full time...you will lead the execution of key deliverables for Contact Center Transformation, acting as a business… more
- Amazon (Chicago, IL)
- …the history of AWS, and a leader in the Contact Center as a Service ( CCaaS ) space. This AI -powered cloud contact center delivers a rapid pace of ... enterprise sales experience in related areas (ie customer experience management, contact center ), is a self-starter, and is willing to operate both tactically… more
- Amazon (Chicago, IL)
- …applications to deliver exceptional customer and agent experiences. Amazon Connect is AI CCaaS (Omni-Channel, IVR, Analytics, Cases, Tasks, Customer Data ... needs of customers to provide a broad array of AI powered customer experience services that deliver personalized service...- Strong CX background with history of growing a Contact Center , VDI, or Unified Communications business.… more
- Deloitte (Chicago, IL)
- …may be available Preferred : + Experience leading Amazon Connect and other Contact Center as a Service ( CCaaS ) solution implementations, including ... such as Salesforce, SreviceNow, Oracle, or SAP. + Experience with contact center technology strategy, multi-channel routing, self-service applications, outbound… more
