- US Bank (Chicago, IL)
- …Bank's journey to be a leading, customer -centric organization. The role of the Speech and Text Analytics Reporting team within the Voice of the Customer ... you excel at-all from Day One. **Job Description** The Customer Experience team works to deliver insights...project and program management skills. + Knowledge of and experience with speech & text … more
- Walgreens (Deerfield, IL)
- …state). **Preferred Qualifications:** + Master's Degree with 2 or more years' experience in Computer Science, Linguistics, Speech Recognition and Processing or ... Description:** **Job Summary:** Responsible for optimizing Pharmacy and Retail customer operations, automated voice and messaging assistant (chatbot) and ongoing… more
- Discover (Riverwoods, IL)
- …trends to identify opportunities for improvements in processes (related to policy, customer experience , operational risk or efficiency). + Manages the ... their effectiveness. + Actively manages and escalates risk and customer -impacting issues within the day-to-day role to management. **How...by leveraging a variety of analytical tools (eg, Tableau, text mining, speech analytics, MS Office) to… more