- MISTRAS Group, Inc. (Princeton Junction, NJ)
- **Description** The IT Service Desk Manager is responsible for leading the daily operations of the organization's service desk . This role ensures ... IT support services, manages a team of service desk analysts, and acts as the...the escalation point for complex or critical issues. The manager will also drive continuous improvement initiatives, monitor performance… more
- ASM Research, An Accenture Federal Services Company (Trenton, NJ)
- The Service Desk Manager is responsible for overseeing IT service delivery to meet the needs of the CASTLE-NET program, managing processes, ... in IT , Business Administration, or related field + 8+ years of experience in service desk or IT support operations + Minimum 3-4 years of service … more
- ASM Research, An Accenture Federal Services Company (Trenton, NJ)
- …for service desk issues. The Lead works closely with the Service Desk Manager on process improvements and strategic initiatives while maintaining ... Responsible leading weekend service desk operations, overseeing IT service delivery to meet the needs of the CASTLE-NET program. Manages service … more
- GovCIO (Trenton, NJ)
- **Overview** GovCIO is seeking an Associate Service Desk Technician - Tier I to deliver exceptional first-tier technical support to our nation's Veterans. to ... tablets, Windows/Mac PCs, and video conferencing platforms. + Familiarity with service desk tools and real-time ticket documentation (preferably ServiceNow).… more
- GovCIO (Trenton, NJ)
- **Overview** GovCIO is currently hiring for a Service Desk Administrator with an active Secret clearance to provide Tier I phone support and troubleshooting in ... troubleshooting in compliance with established policies/procedures. + Provide supplemental hands-on desk -side support when required. + Meet contractual Service … more
- SHI (Somerset, NJ)
- …MDM technologies. - Provide Tier 3 support and mentorship to junior staff and service desk teams. - Maintain accurate asset inventory and oversee mobile device ... proud to be a $16 billion global provider of IT solutions and services.** **Over 17,000 organizations worldwide rely... projects and initiatives. - Experience with Apple Business Manager . - Strong background working with mobile carriers (Verizon,… more
- BlackRock (Princeton, NJ)
- **About this role** ** Service Desk Manager - Job Description** **About This Role** BlackRock is a global leader in investment management, risk management, ... funds, and other pooled investment vehicles. **Position Overview** The ** Service Desk Manager ** will lead...periods of time to highlight trends and forecasts. + ** Service management proficiency** : 8-10+ years in IT… more
- ASM Research, An Accenture Federal Services Company (Trenton, NJ)
- The Field Office Support Lead (End User Service Lead - Field Support Manager ) provides senior-level end-user technical support and leadership for CASTLE-NET ... Microsoft Certified: Modern Desktop Administrator + ITIL Foundation certification + USACE IT environment familiarity + Help desk management system expertise… more
- GovCIO (Trenton, NJ)
- …documentation of interactions, device reconciliation, and reporting activities to maintain service quality and continuity of care. Candidates must be enthusiastic ... about customer service , able to explain technology in user-friendly terms, and...in real-time. + Prior experience with documentation in help desk , ticketing, or reporting systems preferred (training provided). +… more
- Surgery Care Affiliates (Lumberton, NJ)
- …make is rooted in seven core values: + Clinical quality + Integrity + Service excellence + Teamwork + Accountability + Continuous improvement + Inclusion Our values ... RNs, Pre-Op and PACU Nurse and Technicians, Business Office Manager . + Responsible for capturing complete and accurate clinical,...the surgery center. + Cross-training to cover the front desk for lunches, breaks, and extended absences of the… more
- Pacific Northwest National Laboratory (Trenton, NJ)
- …& Benefits + Time & Labor + Absence Management + Payroll (US) + Employee & Manager Self- Service + HR Help Desk , Touchpoints, Communicate, and Guided Learning ... guidance to peers and stakeholders. + Participate in production support and service management activities (incident, problem, and change), as needed. HCM Functional… more
- Hackensack Meridian Health (Tinton Falls, NJ)
- …provides reception and clerical services under the supervision of the practice manager and physician(s) for the patients and visitors of the practice. These ... of their time on phone triage, with cross coverage to check in desk when needed.** **Education, Knowledge, Skills and Abilities Required:** + High School diploma,… more