- City of New York (New York, NY)
- …Help Desk Supervisor with a strong background in IT Service Management ( ITSM ), enterprise/asset management, and proficiency in utilizing ServiceNow. In this role, ... escalation point for the help desk team. 6. Continuously assess and improve ITSM processes, with specific attention to incident and asset management, to align with… more
- Wolters Kluwer (New York, NY)
- …time to market for products and applications. We're looking for an Associate Director, IT Operations (Health Infrastructure Portfolio Management) within our Global ... to manage the applications operations processes and environments. The Associate Director, IT Operations (GBS Infrastructure Portfolio Management) is accountable… more
- New York Power Authority (Astoria, NY)
- Associate Network Analyst Location: Astoria, US **Summary** The role of IT Support for Southeast New York (SENY) encompasses managing or performing work associated ... Problem Management, and Request Fulfilment. + Assist in publishing and maintaining ITSM related processes workflows and procedure documents. + Support in improving… more
- City of New York (New York, NY)
- …IT Service Management Framework: - Develop, implement, and maintain the overall ITSM framework within the organization. - Define ITSM policies, processes, ... based on industry best practices and organizational requirements. - Ensure that ITSM practices comply with relevant standards and regulations. - Drive the delivery… more
- New Jersey Institute of Technology (Newark, NJ)
- …outage, for extended periods outside normal working hours. Prerequisite Qualifications: - Associate 's degree in a related field. - Working knowledge of 802.1X ... and maintaining wireless infrastructure. - Experience documenting work in an ITSM and/or ticketing system. - Problem-solving, analytical, and time management skills.… more
- OEC Group (Queens, NY)
- …Alto + Cloud: AWS Certified Advanced Networking - Specialty, Azure Networking Associate , or Google Cloud Professional Network Engineer + Security & Compliance: ... Advanced (strongly preferred) + Demonstrable experiences in leading and building an ITSM oriented team + Project management experience: + Experiences leading high… more
- Cisco (Iselin, NJ)
- …and programmability to orchestrate workflows and integrate with existing ecosystems (eg, ITSM , Open Source). * Certifications: CCNP or CCDP, and DevNet Associate ... are required. * BS or higher in Engineering is required. * Experience in delivering consultative sessions, and interactive technical presentations, and experience in collaborating/delivering quarterly business reviews (QBRs). Preferred Qualifications: *… more
- Securitas Security Services USA, Inc. (Parsippany, NJ)
- …or position. Specific duties or tasks may vary and be documented separately. An associate might or might not be required to perform all functions listed. Additional ... as well remote support for users across North America via Service Now as an ITSM ticketing solution. + Provide regular support to Executives and VIP's at EOC office… more