- FranklinCovey (Annapolis, MD)
- …that they are leveraging our tools to achieve maximum success. This role combines customer service , technical support , and account management, ensuring ... or greater + 3+ years of experience in a customer success, technical support , or...+ Client-centric approach with a passion for delivering exceptional service and support . + Experience facilitating training… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …requests to resolution. The Full Time Service Desk Analyst provides customer support , service and technical support through analysis and problem ... for our customers. The ideal candidate possesses outstanding customer service , technical aptitude, and... Service Desk analyst is responsible for resolving support requests as well as meeting customer … more
- TEKsystems (Washington, DC)
- …to 50lbs Skills Desktop, Windows 10, Support , Troubleshooting, Active directory, Windows, Customer service , Hardware, Technical support , Office 365, ... detail. . Strong communication and interpersonal skills with a customer -first mindset. . Ability to work independently and manage...O365, Service desk, Help desk support , Deployment, Ticketing system Pay and Benefits The pay… more
- TEKsystems (Baltimore, MD)
- … service oriented, Imaging, Hardware, Troubleshooting, Windows 7, Hardware troubleshooting, Customer service , Technical support , Microsoft office, ... Deployment, Printer support Top Skills Details Desktop, Support ,Windows 10,Active directory, Customer service oriented,Imaging,Hardware,Troubleshooting… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …**Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service , Technical Support ,Troubleshooting **Certifications:** ... HOW A HELP DESK TECHNICIAN IV WILL MAKE AN IMPACT * Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software WHAT… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …Required:** None **Job Family:** Help Desk **Skills:** Customer Satisfaction, Customer Service , Technical Support **Certifications:** CompTIA ... desk operations at the shift or small help desk level. Supervises non-exempt support staff. WHAT YOU'LL NEED TO SUCCEED: * Education: Bachelor of Arts/Bachelor of… more
- General Dynamics Information Technology (Washington, DC)
- …6C (T4) **Job Family:** Help Desk **Skills:** Customer Service ,Microsoft Office,Remote Desktops, Technical Support ,Troubleshooting **Experience:** 2 + ... Required:** Yes **Job Description:** **Job Summary:** Provides desktop and technical support to users on end user...ticketing system (preferably ServiceNOW) + Strong customer service and end user equipment support skills… more
- General Dynamics Information Technology (Washington, DC)
- …**Public Trust/Other Required:** None **Job Family:** Systems Administration **Skills:** Customer Service , Technical Support ,Troubleshooting ... WILL MAKE AN IMPACT * Provides installation, maintenance and troubleshooting support of information systems applications and related peripheral hardware. WHAT YOU'LL… more
- Confluent (Annapolis, MD)
- …between Confluent Sales, Product, Services, Support and Training teams to drive technical success. + Identify customer technical objections and develop ... up your sleeves and dig in to help address customer issues alongside Confluent Technical Support... customer -centric attitude, ability to deal with critical customer situations + Strong service delivery, time,… more
- Confluent (Washington, DC)
- …+ Confluent Sales, Product, Services, Support and Training teams to drive technical success. + Identify customer technical objections and develop ... up your sleeves and dig in to help address customer issues alongside Confluent Technical Support...networking and security technologies (eg VPC, Private Link, Private Service Connect, TLS/SSL, SASL, Kerberos, etc.) + Experience prototyping… more
- Mitsubishi Chemical Group (Annapolis, MD)
- ** Technical Service & Applications Development Engineer (1768)** + Title: Technical Service & Applications Development Engineer + Group Company: ... development and offer our associates opportunity for advancement. Job Purpose The Technical Service & Applications Development Engineer position is responsible… more
- Fujifilm (Annapolis, MD)
- **Overview** **Job Title:** **Specialist II, National Technical Support - MRI** **Job purpose** This position is intended to provide technical assistance, ... all HCUS MRI products. This is the second-level national technical support engineer position in the company....planning documentation, and Installations procedures and processes. + Diagnose service issues remotely by working with customer … more
- Sutherland Global Services (Annapolis, MD)
- … the entire customer life cycle. We're Sutherland, and we currently seek technical support professionals to join the team supporting one of our clients, a ... practice advice to customers + Manage cases in our customer support tools to ensure issues are...Knowledge of Email systems and Networking experience in a technical support /help desk environment + Proven understanding… more
- Amazon (Columbia, MD)
- …ensure an exceptional customer experience. This role is an opportunity to support US Government missions while helping AWS to innovate on behalf of public sector ... - from foundational services such as Amazon's Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to...industry. As a member of the UC organization, you'll support the development and management of Compute, Database, Storage,… more
- SAIC (Washington, DC)
- …will supervise a team of Desktop Support Technicians requiring a high level of customer service and technical proficiency to more than 1,800 users, both ... **Description** SAIC is currently seeking a motivated, career and customer service oriented Lead Desktop Support...technical problems and answer queries by telephone or self- service ticket in support of internal and/or… more
- Danaher Corporation (Timonium, MD)
- …deliver on time. In addition, with the support of other technical support functions in the Global Shared Service team, the successful candidate should be ... Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) which makes everything possible. The Technical Service Inside Sales is responsible for… more
- CVS Health (Annapolis, MD)
- …8-4:30pm for the first 6 weeks) Preferred Qualifications: + 2+ years of desktop support experience. + Excellent Customer Service skills. + Strong Analytical ... Summary** The IT Service Center Technician provides technical phone support for CVS Health employees,... requests as necessary. Accountable for consistently delivering excellent customer service , while striving to exceed standard… more
- Brivo (Bethesda, MD)
- Summary The Technical Support Representative interacts with Brivo's customers to handle Tier II issues and provide technical support in areas such as ... needs for additions and/or enhancements to product and/or service + Record customer interactions and resolutions...management system Qualifications + 3+ years of experience in technical support call center supporting hardware/firmware and… more
- Rocket Software (Annapolis, MD)
- …people truly BELIEVE in what they're doing!** **Job Description Summary:** The Technical Support Engineer assists Rocket customers with complex questions and ... to respond to customers. + Track and document inbound support requests and ensure proper notation of customer...experience adapting to change and managing priorities. + Strong customer service skills in interacting with both… more
- Fujifilm (Annapolis, MD)
- …including troubleshooting customer use of Fujifilm products. + Provide "expert" support to Fujifilm service providers and vendors to ensure delivery of ... and systems, use of products, the requirements of the customer and Fujifilm to support the account...works closely with the product management, software development, and technical service teams to develop, test, and… more