- SAIC (Washington, DC)
- **Description** The Customer Experience Lead functions as the pivotal Voice of the Customer , with the primary mission of guaranteeing a superlative and ... consistently positive customer experience throughout all facets of the Performance Work...Performance Work Statement (PWS). In this dynamic role, the lead will diligently oversee the adherence to Service Level… more
- SAIC (Washington, DC)
- …growing demands within the Department of Defense, SAIC is seeking a highly skilled and dynamic Customer Success Lead to join our Digital and AI Team as we ... with SCI eligibility. + Possess a minimum of 5 years of experience as a Customer Success Lead . + Possess a bachelor's degree in a related discipline. +… more
- Trellix (Annapolis, MD)
- …skills, persistence, and business acumen to directly contribute to the Trellix's growth and success . + As the lead customer liaison for strategic accounts, ... **_Job Title:_** Customer Success Manager **About Trellix:** Trellix is a global company redefining the future of cybersecurity and soulful work. The company's… more
- Anywhere Real Estate (Baltimore, MD)
- **The Opportunity** The SVP, Learning and Customer Success at Anywhere Real Estate will transform and lead a high-impact learning and sales enablement ... world's leading residential real estate firm. This SVP will lead a team of 90+ sales training Leaders and...learning modalities (in-person, virtual, etc). The centralized Learning and Customer Success team serves as a center… more
- Cisco (Washington, DC)
- …with a diverse range of Customer Experience (CX) resources, including Customer Success Specialists (CSS), Renewals teams, and Partners. Your role involves ... exceptional value to our customers. Your Impact As a Customer Success Manager, you play a crucial...excel at creating and implementing Technical Adoption Plans that lead software outcomes and optimize Return on Investment. Your… more
- PagerDuty (Baltimore, MD)
- …at PagerDuty, discover opportunities, and sign-up for job alerts! The Senior Principal Customer Success Manager is aligned at the customers' key stakeholder ... strong relationships to help customers accelerate their digital journey. Customer Success Managers are working directly with...to inform our sales process or product roadmap. + Lead the cross functional post sales team at PagerDuty,… more
- Verint Systems, Inc. (Annapolis, MD)
- …growth opportunities. Learn more at www.verint.com . **Overview of Job Function:** The Sr. Customer Success Manager (Sr. CSM) is a strategic role that serves as ... **Principal Duties and Essential Responsibilities:** + Identify, create, and lead efforts for delivering value to customers by understanding...+ Minimum of 7-10 years of experience in a customer -facing role focused on Customer Success… more
- Cisco (Washington, DC)
- …name in security. Your responsibilities will include: * Driving the ultimate success of your Public Sector customers, including their onboarding experience, ongoing ... and services on an ongoing basis * Providing recommendations based on customer 's infrastructure and use cases, process feature requests, and engage customers in… more
- Forrester (Washington, DC)
- …and motivated Enablement Technology Lead to join our team. The Enablement Technology Lead for sales and customer success technology will oversee all ... aspects of sales and customer success technology evaluation, user provisioning, training, reporting, strategy management, and support both the sales and … more
- Under Armour, Inc. (Annapolis, MD)
- Lead , SAP Solutions Analyst ** Lead , SAP...the design of innovative, new solutions related to SAP Customer Activity Repository (CAR) and SAP Fiori. You will ... (https://performancemanager8.successfactors.com/sf/careers/jobsearch?bplte\_company=ua&\_s.crb=aNMP8gWoYkBDFn%252bz2BldysgcgQHZpVs6tHzE9smSuXE%253d) **Purpose of Role** The SAP Retail Operations Lead is a critical role within Under Armour… more
- Under Armour, Inc. (Baltimore, MD)
- …technology stacks. * Excellent problem-solving skills with a focus on efficiency and customer service. * Ability to lead and influence cross-functional teams, ... Lead , Point of Sale Operations ** Lead ,...will focus on driving operational efficiencies, enhancing the in-store customer experience that blends DTC Channels, and ensuring POS… more
- EAB (Washington, DC)
- …with a strong focus on brand, vertical, and programmatic strategies. + Demonstrated success in developing and executing lead generation campaigns that drive ... are aligned with organizational goals and deliver a seamless customer experience. Serve as a liaison between marketing and...think strategically, analyze data, and make informed decisions that lead to campaign success . + Strong written… more
- Merck (Annapolis, MD)
- …In this role, you will lead and manage the Regional Cardiovascular Lead team, driving the transformation of our customer engagement strategies within the ... strategies, engaging with key stakeholders, and ensuring the team's success in meeting objectives. + This is a field-based...travel, and for meetings at HQ. The Regional Cardiovascular Lead Manager will report to the Director of Regional… more
- CACI International (Washington, DC)
- …that supports funded taskings at Washington Navy Yard (WNY). + This is a working Lead position and a customer -facing role with a strong focus on providing ... adherence to policies, processes, practices, and procedures. + Plan, facilitate, lead , and support customer meetings, presentations, briefings, strategic… more
- Wolters Kluwer (Baltimore, MD)
- …the current TeamMate product offering. This makes your role extremely important for our success , ensuring customer satisfaction and loyalty. If you want to join ... Define and prioritize the product roadmap, ensuring alignment with company goals and customer requirements. + Lead cross-functional teams to develop and launch… more
- Red River (College Park, MD)
- We are seeking a skilled and experienced Software Development Technical Lead to join our team to provide technical oversight for software development. This role ... and help teams monitor software performance. The Software Development Lead will also play a critical role in resolving... will also play a critical role in resolving customer complaints. This position requires up to 25% travel… more
- Under Armour, Inc. (Hanover, MD)
- …is responsible for the achievement of store footwear sales by providing the customer with an exceptional shopping experience. The Lead Associate, Footwear ... Lead Associate, Footwear to:** + Provide an exceptional customer service experience that is unique to Under Armour...and inclusion among our teammates is critical to our success as a global company, and we seek to… more
- Under Armour, Inc. (Baltimore, MD)
- Campus Store Lead Tailor, FT **Campus Store Lead Tailor, FT** **Values & Innovation** At Under Armour, we are committed to empowering those who strive for more, ... They will provide flawless, high-quality, timely alterations that exceed customer expectations. With the support of the Full Time,...to provide an experience unique to Under Armour. * Lead and develop KPIs that support growth of the… more
- Merck (Annapolis, MD)
- …Product Manager, to groom insights-driven functional maturity, aimed at exceeding customer expectations and driving commercial success . + Report globally ... Global Animal Health Enterprise, as the Global Digital Commerce Acceleration and Performance Lead , you will be a subject matter expert, responsible for owning and… more
- Sedgwick Government Solutions (Bethesda, MD)
- …objectives. + Ensure the timely and successful delivery of services according to customer objectives and contract requirements. + Lead client activities based on ... Job Details Client Success Manager - Federal Programs (Hybrid) 2024-1373 Bethesda,...Responsibilities** + Perform duties including direct account management and customer service for assigned clients. + Develop and maintain… more