- Global Resource Solutions (Washington, DC)
- … Help Desk Specialist II . Job Description: Summary: The Help Desk Specialist II provides support to end users on a variety of issues. ... problems. Responds to telephone calls, emails and personnel requests for technical support . Documents, tracks, and monitors the problem to ensure a timely… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Help Desk Support ,Remote Support ,Technical Support ,Troubleshooting ... of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician II Transform...smarter. We are looking for someone who provides 24x7 Help Desk Support as defined… more
- TekSynap (Silver Spring, MD)
- …Trust **Preferred Qualifications** + CompTIA A+ CompTIA Security **Overview** We are seeking a Tier II Help Desk Specialist to join our team supporting NOAA ... TCP/IP, DNS, DHCP, VPNs, and basic network troubleshooting to help diagnose and resolve connectivity issues. + Active Directory:...and group policy application is often essential. + Remote Support Tools: Proficiency with remote support tools… more
- Leidos (Washington, DC)
- **Description** The National Security Sector of Leidos has a career opportunity for an upcoming ** Help Desk Support Specialist** to be part of a dynamic team ... this role you will provide Information Technology Infrastructure Library (ITIL) aligned service desk support services for an organization comprised mostly of a… more
- TekSynap (Washington, DC)
- …of customer satisfaction and timely resolution of issues. + Supervise help desk staff and provide guidance and support as needed. **REQUIRED QUALIFICATIONS** ... LANT Customer Relation Management (CRM) team, and CNIC leadership. + Manage a help desk operation supporting approximately 800 customers, ensuring high levels… more
- General Dynamics Information Technology (Bethesda, MD)
- …Obtain:** None **Public Trust/Other Required:** None **Job Family:** Systems Administration **Skills:** Help Desk Support ,IT Tech Support ,Troubleshooting ... Yes **Job Description:** Transform technology into opportunity as a Help Desk Tier I/Customer Service Support...Tier 1 + Efficiently escalates detailed incidents to Tier II or higher as required + Analyzes customer needs… more
- Trace Systems Inc (Washington, DC)
- Overview: Job Title: Help Desk Specialist Job Location: Naval Research Lab, Washington, DC Job Responsibilities: Join our dynamic team at Trace Systems as we ... seek a talented and cleared Help Desk Specialist to play a pivotal...NRL's cutting-edge initiatives. Plus, with our core IT Service Desk support operating during convenient peak hours… more
- Leidos (Washington, DC)
- …members of the Information Technology support team + Managing the help desk team and evaluate performance, including recruiting, training, and supporting ... team consisting of onsite and remote Tier 1 Help Desk Agents to manage performance to...and recovery of IT resources and customer hardware to support users on-site, remote and overseas. Monitor the service… more
- BAE Systems (Annapolis Junction, MD)
- …Education, Experience, & Skills** Years of Experience: + 1-5 years experience in help desk , account management and desktop system administration or a related ... may be available based on position level and/or job specifics. **Linux Help Desk Administrator** **107520BR** EEO Career Site Equal Opportunity Employer.… more
- SAIC (Washington, DC)
- …oriented IT Service Desk Manager The Manager will manage the Support Desk and oversee staff assigned to help desk activities. Candidate will be ... and managing in a Federal Government environment. The Support Desk Manager will communicate with customers...hands-on experience troubleshooting and resolving Tier I and Tier II issues + Experience in a Federal Government environment… more
- Koniag Government Services (Washington, DC)
- …new environments and implementation of new methodologies. * Effective utilization of a Help Desk ticketing system and customer problem escalation and resolution ... Koniag Government Services company, is seeking an Information Technology Support Specialist Level II to support...and software upgrades and repairs. * Provide customer (end-user) support to IT users branch-wide; help develop… more
- COMSO, Inc (Fort Meade, MD)
- …for the requesting organization + Responsible for attending meetings that affect Help Desk Process and procedures + Effectively communicate ticket follow-ups, ... Customer Support Specialist II (TS/SCI w/ Polygraph)...to provide first contact resolution for Tier 1 (Service Desk ) and Tier 2 (Escalation) support via… more
- Chenega Corporation (Washington, DC)
- …. + Perform account creations, modifications, and deletions. + Provide direct multi-level help desk support and troubleshooting of hardware and software. ... **Req ID:** 34646 **Summary** **IT Specialist II ** **Joint Base Anacostia Bolling (JBAB),** **Washington DC**...core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join… more
- Colonial Pipeline Company (Woodbine, MD)
- …bonuses, retirement plans, insurance coverage and a host of other features that support a happy, active, productive and rewarding life. Come to Colonial, a great ... focused, and energetic professionals to join our team to help us to the next level of excellence! **What...50 million Americans. **About the Field Operator (Associate, I, II ) Position** The Field Operator position may be filled… more
- General Dynamics Information Technology (Laurel, MD)
- …the mission, we'll help advance your career. **HOW AN ADMINISTRATIVE ASSISTANT II WILL MAKE AN IMPACT:** + Working in a discreet environment handling sensitive ... career that is challenging, impactful, and mission-critical. Join our team as an Admin Assistant II and make an impact on our customer. While you help us advance… more
- General Dynamics Information Technology (Laurel, MD)
- …the mission, we'll help advance your career. **HOW AN ADMINISTRATIVE ASSISTANT II WILL MAKE AN IMPACT:** + Working in a discreet environment handling sensitive ... and mission-critical. Join our team as an Admin Assistant II and make an impact on our customer. While...to this position + The AA is sole administrative support for the Department medical unit & optimal function… more
- Kennedy Krieger Institute (Baltimore, MD)
- …Tier 3 level support for support tickets submitted to the Help Desk . 9. Maintain all systems documentation, statistical and management reports, as ... **Overview** The **Network Engineer II ** administers and installs telephony servers and applications,...Kennedy Krieger Institute departments to implement organizational goals that support the organization's long range plans. 11. Foster and… more
- General Dynamics Information Technology (Elkridge, MD)
- …+ Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Systems,Information Technology (IT) Systems Support ,Systems ... are our differentiator. As a Helpdesk Technician you will help ensure today is safe and tomorrow is smarter....network monitoring during customer core hours with 24/7 on-call support (on-call support includes weekendsand holidays). +… more
- Service Source (Capitol Heights, MD)
- …professional services related to program and member services, office operations support , and problem resolution. Primary Duties Reasonable accommodations may be made ... and maintain contract data in primary and third-party applications, and provide technical support and training to team members. + Coordinate with the IT Manager to… more
- Koniag Government Services (Washington, DC)
- … support + Migration Services support + Mobile Device Management (MDM) Services support **Shared Service and Help Desk Services support , such ... with the HUD Region 4 IT Director. + Tier II (HUD Headquarters (HHQ)) Support Staff: Technicians...(1), Two (2), and Three (3) Shared Service and Help Desk Services Support for… more