- Insight Global (Windsor Mill, MD)
- …Number support line to log issues and requests in ServiceNow IT Service Manager. Provide Tier 1 support of the CCaaS (AWS Connect) application to SSA customer ... . Skills and Requirements 2 years of experience providing Tier 1 IT support services to customers. 2 years of experience… more
- General Dynamics Information Technology (Elkridge, MD)
- …(IT) Systems Support,Systems Support **Certifications:** Security+ - CompTIA **Experience:** 1 + years of related experience **US Citizenship Required:** Yes ... **Job Description:** **Overview:** Transform technology into opportunity as a Helpdesk Technician with GDIT. A career in enterprise IT...operate. At GDIT, people are our differentiator. As a Helpdesk Technician you will help ensure today is safe… more
- ENS Solutions (Elkridge, MD)
- …Platinum-Level Medical/Dental/Vision coverage, 100% paid for by ENS + 401k Contribution from Day 1 + PTO + 11 Paid Federal Holidays + Long & Short Term Disability ... Insurance + Group Term Life Insurance + Tuition, Certification & Professional Development Assistance + Workers' Compensation + Relocation Assistance more
- Cayuse Holdings (Laurel, MD)
- …and manage user expectations. + **Operational Follow-Up:** Conduct post-resolution follow-up with Tier 1 support to maintain high service quality. + **Customer ... team and client needs. The supervisor will ensure the delivery of top- tier incident and service request escalation support, create efficient workflows. All duties… more
- General Dynamics Information Technology (Washington, DC)
- …HELP DESK** **ANALYST WILL** **MAKE AN IMPACT:** + Providing program support as a Tier 1 .5 Service Desk Technician. + Delivering excellent customer service and ... customer via chat, email, and deskside support. + Supporting Tier 1 on-site installation, implementation, maintenance, troubleshooting...3 years of full time (40 hours a week) helpdesk experience. Experience can be substituted for Education. +… more