- Danaher Corporation (Indianapolis, IN)
- …problems and driving customer satisfaction? Then read on! We are currently seeking a Customer Care Escalation Manager who will be responsible for ... a plus if you also possess previous experience in: + Demonstrated experience handling customer service escalation issues + Sales experience This job is eligible… more
- Lumen (Indianapolis, IN)
- …work with a continuous improvement mindset. * Ability to learn and adhere to customer care policies, processes, and principles. * Ability to maintain an advanced ... work with a continuous improvement mindset. * Ability to learn and adhere to customer care policies, processes, and principles. * Ability to maintain an advanced… more
- Lumen (Indianapolis, IN)
- …impact. Join us as we digitally connect the world and shape the future. **The Role** The Customer Care Manager IV is the single point of contact for assigned ... levels of customer satisfaction. Promotes revenue growth, retention, and overall customer satisfaction. Serves as the conduit and escalation point for… more
- Lumen (Indianapolis, IN)
- …impact. Join us as we digitally connect the world and shape the future. **The Role** The Customer Care Manager IV is the single point of contact for assigned ... customer satisfaction + Serve as the conduit and escalation point for exception problem management of customer... escalation point for exception problem management of customer issues in the areas of order entry, order… more
- Guardian Life (Indianapolis, IN)
- …abuse patterns. + Identifies potentially fraudulent cases. + Follows the designated escalation process to the Nurse Case Manager as applicable. **Communication ... While they say the customer should always be the main focus of...should also receive the same amount of attention and care . In addition to the typical benefits package that… more
- Hilton (Indianapolis, IN)
- …Remote\*\*\*_ This is your chance to be part of the Hilton Reservations and Customer Care \(HRCC\) Team which is revolutionizing human hospitality in a digital ... world\. As a Senior Manager Product Management for Hilton's Contact Center platform, you...products to identify new opportunities to increase revenue, improve customer and agent experiences, reduce operational costs, and provide… more
- Fujifilm (Indianapolis, IN)
- **Overview** We are hiring a Project Manager - Imaging Services who will manage all aspects of the project lifecyclefor a variety of projects including deployment / ... task assignment and monitoring project deliverables for key stakeholders. The Project Manager - Imaging Services will be responsible for providing status reporting… more
- Sedgwick (Indianapolis, IN)
- Taking care of people is at the heart of...world's most reputable brands. + An assigned mentor and manager who will guide you on your career journey. ... everything we do, and we start by taking care of you, our valued colleague. A career at...one call/one person response, and directing calls to appropriate escalation path as needed. **ARE YOU AN IDEAL CANDIDATE?**… more
- H&R Block (Greenwood, IN)
- …** **:** + Experience supervising or managing people + History of delivering outstanding customer experiences **Why Work for Us** At H&R Block, we believe and invest ... building a Connected Culture - one in which trust, care , and connections are how we work together as...to Service Standards execution and client service experience, with escalation to the Multi-Unit Team Leader and District General… more
- PNC (Indianapolis, IN)
- …Description** + Manages and directs team(s) to achieve business results and customer experience goals. May have direct sales and client responsibilities and may ... operational, credit and human capital risks. Serves as an escalation point for risk management topics, coordinates problem solving...upon that we expect our employees to be: + ** Customer Focused** - Knowledgeable of the values and practices… more
- HomeSafe Alliance (Indianapolis, IN)
- …- Military Move **_HomeSafe Alliance_** is the single global household goods movement manager of over 300,000 Military Household Goods moves per year for USTRANSCOM ... safety standards. This position works closely with the Dispatch Manager , who handles higher-level concerns and long-term strategic planning.… more
- TTEC (Indianapolis, IN)
- …in the United States says it all! You'll report to the Security Operations Manager . Your role is impactful as it protects TTEC from data loss and security ... vendor technical resources. You'll report to the Security Operations manager . Your role is impactful as it protects TTEC...and analysis of relevant event data + Participate in escalation and response to significant security events **What You… more
- Niagara Bottling LLC (Plainfield, IN)
- …to understand and comment on line downtime and communicates appropriately per the escalation plan. + Adheres to the highest standards of company and plant safety ... to others and confronts interpersonal issues directly + Prioritizes resolution of customer issues effectively + Responds promptly and honors commitments to internal… more
- Deloitte (Indianapolis, IN)
- …within the firm. Work you'll do/Responsibilities: Under direction of the Applications Manager , the Application Analyst I/II is a specialist in their respective Epic ... and resolves production support issues during Activation as applicableInitiates escalation proceduresIdentify potential issues and refer more complex issues to… more
- Deloitte (Indianapolis, IN)
- …the firm. Work you'll do/Responsibilities: + Under direction of the Applications Manager , the Application Analyst I/II is a specialist in their respective Epic ... and resolves production support issues during Activation as applicable + Initiates escalation procedures + Identify potential issues and refer more complex issues to… more