- Rocket Software (Juneau, AK)
- …**Qualifications:** + At least 3 -5 years experience in a similar role, supporting support or other customer facing service teams; enterprise software ... business users and report directly to the Manager, Technical Support Operations . As Operations Subject...communicate effectively to diverse audiences + Experience with Salesforce Service Cloud, or similar tool + Committed to Rocket's… more
- Cardinal Health (Juneau, AK)
- …and ongoing management of a portfolio of performance metrics to communicate the service metrics of IT Operations and tools/software adoption in practices. + ... Strong skills in stakeholder management and internal evangelism of IT Operations / service principles. + Track record of identifying clinical/applications product… more
- SMX (Juneau, AK)
- …schedule (nights and weekends, as needed) + Lead 4-10 man PED teams in support of AFRICOM C4ISR including complex surge operations when required/authorized to ... gather end-user operational information and apply to PED management processes to improve support F3EA operations + Provide research and development on emerging… more
- Arrow Electronics (Juneau, AK)
- …and operations aligned to our overall strategic digital and customer experience vision, north star and OKRs/business outcomes. + Run global marketing ... and customer segment. + Oversee all aspects of marketing operations , including budgeting, resource allocation and performance management. + Identify, design and… more
- Wolters Kluwer (Juneau, AK)
- …Responsibilities:** + **Function Maturation:** + Work closely with the VP, Procurement Operations to support the maturation and continuous improvement of all ... + Sourcing Support + Supply Chain Risk Management + Helpdesk Operations + Tools Management + Technology Implementation + **Daily Operations Management:**… more
- Marriott (Juneau, AK)
- …phases of the project lifecycle - inception, prototyping, design, testing, rollout and support . The Operations Research team seeks a flexible candidate with a ... new models + Assists the Application Delivery teams in support of operations + Assists the Application...customer /stakeholder needs and actions consistent with the company's service standards. + Global Mindset - Supports employees and… more
- Evolent Health (Juneau, AK)
- …appropriate processes, systems, infrastructure, team members and training are in place to support customer service excellence. **What you'll be doing:** + ... the culture. **What You'll Be Doing:** The Vice President, Customer Service is responsible for positioning ...+ Develop a strategic roadmap designed to enhance current operations and provide the scalability required for planned, continued… more
- Sedgwick (Juneau, AK)
- …part of a rapidly growing, industry-leading global company known for its excellence and customer service . + Demonstrate Caring Counts (R) by working towards the ... + Establishes policy and procedures to assure compliance to best practices, clinical operations service standards, state regulations, and client service … more
- Ford Motor Company (Juneau, AK)
- …following-through and solving problems quickly. + Professionalism including customer service /interface skills/experience. + Project/program management experience ... not limited to: Automotive Technology, Automotive Technology Management, Field Service Operations , Advance Vehicle Systems, Automotive Engineering Technology,… more
- Pearson (Juneau, AK)
- …services across different functional departments including but not limited to customer service , content development, content production, scoring, score reporting ... ** Operations Integration Manager** The Operations Integration...integration of various operational functions within Evaluation Systems in support of our client deliverables. As an Integration Manager… more
- Takeda Pharmaceuticals (Juneau, AK)
- …communicate with team members at all levels of the organization. + **Exceptional Customer Service :** Create a positive donor experience and maintain donor ... to advance into an Assistant Manager position. You'll receive training and 1-to-1 support and engage in mentorships. + **Learn Operations Management** : During… more
- Ford Motor Company (Juneau, AK)
- …automotive diagnostic tools, and procedures + 2+ years of experience with customer support and service operations , case management tools, and processes + ... Ford Pro is a new global business within Ford committed to commercial customer productivity. Ford Pro delivers a work-ready suite of vehicles, accessories and… more
- Vontier (Juneau, AK)
- … service providers, and ensuring the efficient and effective management of service requests. Manager, Customer Experience-ASC Claims will play a critical role ... SLA to support the relationship between Gilbarco Veeder-Root and our service providers. + Continuously evaluate the effectiveness and efficiency of operations… more
- Marriott (Juneau, AK)
- …early warning to the business stakeholder executives regarding degraded or missed service levels * Coordinates with Operations and Infrastructure teams for ... early warning to the business stakeholder executives regarding degraded or missed service levels + Coordinates with Operations and Infrastructure teams for… more
- Highmark Health (Juneau, AK)
- …all partner plans, inclusive of benefit project efforts and relevant technology support . Accountable for high quality customer satisfaction and outcomes across ... as necessary; may have budgetary responsibility and authority. + Directs end-to-end customer implementation operations with accountability for customer … more
- Trellix (Juneau, AK)
- … Customer Success portfolio, service packages including elements of customer success, professional services, learning and support . * Engage and lead ... success, product, GTM, and services teams to scale service packages for the customer success portfolio....* Product management experience, experience in high tech services ( customer success, pro serv, support , learning) preferred.… more
- Xerox (Juneau, AK)
- …management to end user customers. Activities involve maintaining contracted service levels resulting in customer satisfaction, maintaining ... business unit(s) with overall responsibility for the account (ie service delivery, sales, operations , IT, HR, facilities)....customer satisfaction. + Directs and manages the daily operations of one or more SBU's. + Has profit… more
- Rocket Software (Juneau, AK)
- …through improving operational efficiencies, empowerment of staff, effectiveness of service delivery, and customer satisfaction and retention. **Essential ... cross-functionally through customer escalations as key point of contact for customer stakeholders. + Project Leadership: Lead or support critical projects,… more
- SunPower (Juneau, AK)
- …. **Essential Duties & Responsibilities:** + Supervise and support Field Service Supervisors in day-to-day operations , ensuring the timely completion of ... best practices related to schedule optimization, troubleshooting procedures, and customer service standards + Collaborate with cross-functional teams,… more
- Merck (Juneau, AK)
- …technical solutions support team, and the sales team to ensure customer user experience and satisfaction with SenseHub Dairy sensor technology products. Train ... **Job Description** The Livestock Technology Solutions Customer Success Specialist will be the lead in...video clips. Actively raise issues and recommend improvements to support services. Use project management skills and organization to… more