- ASM Research, An Accenture Federal Services Company (Juneau, AK)
- …Certifications or License preferred; + 5-8 years of experience in call center, quality control, quality assurance and/or training. **Other Job Specific ... Skills** + Extensive experience with quality assurance program creation or execution. +...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- ASM Research, An Accenture Federal Services Company (Juneau, AK)
- …and support for everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all ... + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- CenterWell (Juneau, AK)
- …The Care Delivery Call Quality Professional is responsible for conducting quality assurance reviews of service recovery interactions, resolving escalated ... are maintained while working independently. **Role Responsibilities:** + Maintain Quality Assurance scorecard + Align with Training...customer service role + Telephonic Sales, service recovery and/or call quality auditing experience… more
- Otsuka America Pharmaceutical Inc. (Juneau, AK)
- …applicable cGMP/GDP quality standards. This role will direct Biologics Quality Assurance support, including oversight of upstream and downstream biologics ... regulatory requirements. + Responsible for reviewing, drafting, and augmenting existing Quality agreements with external service providers to assure that… more
- Otsuka America Pharmaceutical Inc. (Juneau, AK)
- …regulatory requirements + Responsible for reviewing, drafting, and augmenting existing Quality agreements with external service providers to assure that ... Sciences + Ten years of combined and/or pharmaceutical manufacturing, QA or QC assurance roles managing and directing quality oversight of commercial and… more
- Oracle (Juneau, AK)
- …work with a team of engineers responsible for building a new cloud service to improve collaboration among different development and operations teams. You should be ... individual in the team that builds and evolves this service over time with new capabilities and optimizations. A...of a start-up, working on a critical greenfield software assurance project collaboratively with our cloud and site reliability… more
- Intermountain Health (Juneau, AK)
- **Job Description:** The clerical position supports the department with correspondence, quality assurance and return mail. Responsibilities include research and ... return mail update. emails and work queues, along with quality assurance review of recorded calls. The...broad understanding of account handling processes and the Revenue Service Center to provide accurate information, resolve issues, and… more
- Oracle (Juneau, AK)
- …(IC5) you will play a key role in designing, building, and operating our next-generation Assurance Service . You should be both a rock solid coder and a ... + Architect, design, and deliver large-scale, distributed software systems for the OCI Assurance Service with a focus on reliability, compliance, and security. +… more
- Oracle (Juneau, AK)
- …with industry trends, tools, and best practices to help shape the future of Assurance Service . Disclaimer: **Certain US customer or client-facing roles may ... key role in designing, building, and operating our next-generation Assurance Service . As part of a dynamic...Contribute to the technical vision and roadmap by delivering high- quality , well-tested, and secure code. + Ensure solutions adhere… more
- Oracle (Juneau, AK)
- … quality product is provided to the end users through extensive testing and quality assurance processes. The work you do will contribute to the successful ... systems and improve the lives and healthcare experience for active duty service members, veterans, and their care teams. Responsibilities + Support manual testing… more
- Zurich NA (Juneau, AK)
- …or fraud potential to the appropriate internal teams for further investigation. ** Customer Service & Communication:** + Deliver exceptional customer ... explanations of claim status, decisions, and next steps, fostering trust and confidence. ** Quality Assurance & Risk Reporting:** + Maintain high quality … more
- Oracle (Juneau, AK)
- …and insights to internal teams to ensure seamless day-to-day operations. 14. Quality Assurance : 15. Implement robust testing and validation procedures to ... or Master's degree preferred. 11. Willingness to travel as required. 12. Strong customer focus and commitment to delivering high- quality support. 13. Passion for… more
- Coinbase (Juneau, AK)
- …services * Advanced experience in project management, analytics or quality assurance . * Advanced degree in business, finance, customer experience and/or ... an individual who has a passion for making the customer experience seamless and fantastic. You have a strong...blockchain. * Advanced understanding of Google apps, JIRA, Salesforce Service Cloud. * ITIL V4 Foundation certification * SQL… more
- Oracle (Juneau, AK)
- …experience and strong OSS knowledge specifically in orchestration, fulfillment, inventory management, service activation, network and service assurance . The ... customer satisfaction. You are expected to deliver high quality presentations and demonstrations of our applications in a...enterprise billing experience. + Ideally worked for either a service provider / telco in the IT / OSS… more
- Ford Motor Company (Juneau, AK)
- …field. + 8+ years of experience in embedded software Verification & Validation or Software Quality Assurance , with at least 3 years in a leadership or managerial ... vision of a fully electric transportation future. EVDD is customer -obsessed, entrepreneurial, and data-driven and is dedicated to delivering industry-leading… more
- Datavant (Juneau, AK)
- …a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service . Associates must at all times ... needed. + Participate and assist with onboarding activities for new employees. + Assist with Quality Assurance tasks as directed by management. + Acts in a lead… more
- Coinbase (Juneau, AK)
- …warrants filing of a suspicious activity report * Incorporate feedback from Quality Assurance Team * Maintain detailed documentation to demonstrate compliance ... function efficiently, comply with regulatory requirements, and consistently deliver high- quality resolutions. As a Senior Analyst, Compliance TMS Operations within… more
- Highmark Health (Juneau, AK)
- …ensure performance guarantees and established goals are met and maintained. Monitor calls for quality assurance and compliance. + Research quality issues and ... reports through various systems and databases, focusing on productivity, quality and compliance. + Ensure compliance with all regulatory...**Preferred** + Bachelor's Degree **EXPERIENCE** + 5 years in Customer Service + 1 year in a… more
- Oracle (Juneau, AK)
- …some of the world's biggest challenges. Oracle's Cloud Infrastructure (OCI) builds Infrastructure-as-a- Service that operates at a high scale in a broadly distributed ... new initiatives. We are building a new Zero Trust service team at OCI. Our mission is to build...productive; someone who knows how to balance speed and quality with iterative and incremental improvements. You understand operational… more
- CAI (Juneau, AK)
- …of the technical roles on a ServiceNow team, including: system administrator, quality assurance tester, implementer, and developer. The Senior Technical ... the implementation team + Ensure adherence to ServiceNow platform standards and customer security policies + Participate in Agile ceremonies and support sprint… more