- HomeSafe Alliance (Salem, OR)
- **Title:** Contact Center Workforce Management , Scheduler **_HomeSafe Alliance_** is the single global household goods movement manager of over 300,000 ... + 3 years of scheduling, analytical, workforce management , or leadership experience in a contact ... management , or leadership experience in a contact center environment. + Highly analytical, detail… more
- Verint Systems, Inc. (Salem, OR)
- …responding to RFPs and working with Government contract agreements + Knowledge of CCaaS, Contact Center , Workforce Management , and /or CRM/ERP software ... mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the… more
- Meta (Salem, OR)
- …Vendor 26. 6. Forecast development and implementation 27. 7. Workforce management and contact center tooling. **Public Compensation:** $173,460/year to ... enhancements. 12. Provide technical support for existing reports, dashboards, or internal workforce management tools. 13. Identify and analyze industry or… more
- Hilton (Salem, OR)
- …that is revolutionizing human hospitality in a digital world\. As a Manager Product Management for Hilton's Contact Center technologies, you will bring your ... feedback tool including NLP and surveys, payroll timekeeping system, workforce management system, online FAQ support page...qualifications:** Five \(5\) years of work experience in product management in contact center technology,… more
- Lincoln Financial Group (Salem, OR)
- …as a subject matter expert in forecasting methodologies, data analysis, and workforce management strategies for the contact center . You will play a ... trends, and actionable recommendations to optimize workforce management strategies. + Collaborate closely with contact ... management strategies. + Collaborate closely with contact center leadership to translate forecasted volumes… more
- CVS Health (Salem, OR)
- …skills. + Requires in-depth knowledge and specific experience on workforce management applications in both contact center and back-office environments. ... Verint I360 preferred + Experience in PBM workforce management solutions and operations ( contact center and back-office solutions) **Skill in:** + Small… more
- PSI Services (Salem, OR)
- …+ Act as the first point of contact for all queries from our Test Center Administrators and their management team to ensure our level of service delivered is ... We do this by being the best provider of workforce solutions, which foster both technology and science to...management , compensation, and compliance, specifically for the Test Center staff. The Associate People Partner will act as… more
- Hilton (Salem, OR)
- …new process rollouts, improvements, and innovations\. It is critical to understand the contact center business and the ability to partner with teams across ... minimum qualifications:** + Two \(2\) years of experience working in a high\-volume contact center that handles inbound and outbound communication via telephone,… more
- Humana (Salem, OR)
- …IT Service Management (ITSM) practices, ServiceNow product owners, Customer Experience Center Platform team ( contact center ), and other product teams ... role focuses on enhancing the experience of our diverse workforce , which includes members from contact centers,...success of solutions pursued. + Interact directly with senior management to advise on and obtain input for evolving… more
- CVS Health (Salem, OR)
- …Minimum 2 years experience in utilizing Avaya CMS Supervisor or similar ACD system for contact center management and reporting. + Minimum 2 years experience ... Anchored in our brand - with heart at its center - our purpose sends a personal message that...will need to possess a strong working knowledge of workforce management tools and processes as well… more
- Evolent (Salem, OR)
- …in patient impact and quality, including health equity. **Clinical Management Responsibilities** + Accountability for operational performance of physician, nursing, ... and shared services staff in the utilization management value chain + Owns clinical rationale for...interventions alongside other teams. + Authentic voice used to center patient and provider experience internally and externally. +… more
- Verint Systems, Inc. (Salem, OR)
- …+ Maintain and grow subject matter expertise on Verint products such as Workforce Management and/or Quality Management including best practices and ... + Minimum of 3-5 years' of industry experience + Understanding of Workforce Management and/or Quality Monitoring solutions + Proven experience demonstrating… more
- Pearson (Salem, OR)
- …and strong performance history. + Coach direct reports on sales strategy, pipeline management , opportunity management , and career development. + Meet with sales ... proven record of success. + 2+ years of leadership and/or people management experience leading professionals. + Experience selling to executive decision-makers in a… more
- ISC2 (Salem, OR)
- …knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve ... unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you...people strategy. The HRBP is the prime point of contact for assigned business leaders and leads assignments of… more
- Cayuse Holdings (Salem, OR)
- …delivers strategic services & solutions to our clients. Our diverse business lines, workforce , and projects have extended across all 50 states, 4 US Territories, & ... the first time. **Primary Focus:** The Non-Clinical Care Coordinator provides Case Management Services to support the Oregon Army National Guard (ORARNG) Soldier's… more
- Xerox (Salem, OR)
- …we've expanded into software and services to sustainably power today's workforce . From the office to industrial environments, our differentiated business solutions ... Process Manager will be a key member of the Generative AI Center of Excellence (COE), responsible for designing, implementing, and continuously refining governance… more
- Prime Therapeutics (Salem, OR)
- …other departments. Adheres to budget allocations. + Team Performance and Workforce Management : Manages employee performance through defined employee scorecards ... into existing systems. + Collaborates between departmental business owners, end users, IT, Contact Center , Claims and Clinical departments to resolve issues, or… more
- Emerson (Salem, OR)
- …understanding of the industry, a consistent track record of successful account management , and the ability to drive business growth through strategic partnerships. ... and partner to our customers success. **Responsibilities:** **Customer Relationship Management :** + Cultivate and maintain positive relationships with key… more
- J&J Family of Companies (Salem, OR)
- …fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world's most pressing ... a team of Cell Therapy Experience Leads (a core field-based account management within CAR-T Commercial Operations), provide overall strategy and guidance for the… more
- Verint Systems, Inc. (Salem, OR)
- …and partner channels, as well as having a deep understanding of the contact center market landscape, data solutions, integrations, competitive analysis, and ... to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators...in the market. + Work with our go-to-market, product management , and sales teams to evolve and develop our… more