- ASM Research, An Accenture Federal Services Company (Augusta, ME)
- The Service Desk Manager is responsible for managing the overall operations, performance, and continuous improvement of the CASTLE-NET IT Service Desk ... . This role provides leadership and direction to service desk personnel, manages ticket processes and workflows, ensures quality service delivery, and… more
- ASM Research, An Accenture Federal Services Company (Augusta, ME)
- …for service desk issues. The Lead works closely with the Service Desk Manager on process improvements and strategic initiatives while maintaining ... Responsible leading weekend service desk operations, overseeing IT service delivery to meet the needs of the CASTLE-NET program. Manages service delivery… more
- GovCIO (Augusta, ME)
- **Overview** GovCIO is seeking an Associate Service Desk Technician - Tier I to deliver exceptional first-tier technical support to our nation's Veterans. to ... Windows/Mac PCs, and video conferencing platforms. + Familiarity with service desk tools and real-time ticket documentation...Virtual video interview conducted via video with the hiring manager and/or team + Camera must be on +… more
- Hannaford (Winthrop, ME)
- …Supervise performance of all duties and responsibilities of all front-end and service desk /kiosk associates as assigned by Manager of Customer Service * ... policy. * Assign fixed activities to front end and service desk /kiosk associates during idle periods as...being aware of customers' actions and behavior. Report to manager or security any abnormal behavior. * Secure front-end… more
- Hannaford (China, ME)
- …with any legal requirements. * Supervise the effective operation of the office/ service desk /kiosk/front end/bottle room * (if applicable) to include cleanliness, ... Perform cashier and/or bagging functions, as needed. * Perform service desk /kiosk and bookkeeper associate functions, as...responsibilities of all Front End associates. * Assist the Manager of Customer Service in ensuring compliance… more
- Hannaford (Madison, ME)
- …preferred. * Ability to lead and direct others. * Prerequisite Training: Completed Cashier/ Service Associate, Service Desk /Kiosk, Service Leader and ... products were sustainably harvested. PRIMARY PURPOSE Lead the Customer Service Team and assist the Assistant Store Manager... Service Team and assist the Assistant Store Manager - Center Store and Customer Service … more
- ASM Research, An Accenture Federal Services Company (Augusta, ME)
- The Field Office Support Lead (End User Service Lead - Field Support Manager ) provides senior-level end-user technical support and leadership for CASTLE-NET ... offices. This role supervises field support operations, ensures high-quality service delivery, manages field technician teams, and serves as...of experience in field support, end-user services, or help desk + Minimum 2 years of supervisory or team… more
- H&R Block (Lewiston, ME)
- …Block + Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General ... Manager as necessary + Serve as point of contact for onsite escalated client service concerns + Ensure clients are scheduled properly and conflicts are resolved,… more
- GovCIO (Augusta, ME)
- …documentation of interactions, device reconciliation, and reporting activities to maintain service quality and continuity of care. Candidates must be enthusiastic ... about customer service , able to explain technology in user-friendly terms, and...in real-time. + Prior experience with documentation in help desk , ticketing, or reporting systems preferred (training provided). +… more
- Hannaford (Augusta, ME)
- …* Observe and follow all company policies and established procedures. * Clean Service Desk /Kiosk. * Maintain a neat, well-groomed personal appearance at all ... by staying alert and being aware of customers' actions and behavior. Report to manager or security any abnormal behavior. * Process all of the various types of… more
- Pacific Northwest National Laboratory (Augusta, ME)
- …& Benefits + Time & Labor + Absence Management + Payroll (US) + Employee & Manager Self- Service + HR Help Desk , Touchpoints, Communicate, and Guided Learning ... guidance to peers and stakeholders. + Participate in production support and service management activities (incident, problem, and change), as needed. HCM Functional… more
- St. George Tanaq Corporation (Augusta, ME)
- …environmental compliance topics, in-person or online, as directed by the project manager . Requirements **Required Experience and Skills** + Minimum 3-5 years of ... work arrangement with prolonged periods of sitting at a desk and while working on a computer. **Who We...Bureau of Indian Affairs (BIA), and the US Forest Service (USFS). TEL is a subsidiary of the St.… more