- Humana (Louisville, KY)
- …part of our caring community and help us put health first** The Claims Research & Resolution Representative 3 manages claims operations that involve ... for and against the organization. The Claims Research & Resolution Representative 3 performs advanced administrative/operational/customer support duties… more
- Mass Markets (KY)
- …contacts in a courteous, timely, and professional manner + Ensure first call resolution through problems solving and effective call handling + Research systems ... issues when needed + Accurately document and process customer claims in appropriate systems + Utilize knowledge base and...customer issues to the appropriate staff and managerial for resolution as needed + Attend meetings and training and… more
- Mass Markets (KY)
- …video, and voice (VoIP Phone) service disruptions with a focus on first call resolution by problem solving and effective call handling + Ownership of resolving the ... reason for contacting Tech Support + Leverage multiple systems to research and troubleshoot service disruptions; coordinate with other departments to resolve… more
- HealthEdge Software Inc (Frankfort, KY)
- …issues are identified and addressed upstream, and all aspects of claims operations are centralized for comprehensive business intelligence. The complete suite ... as escalation point for critical client needs aswarranted. + Lead diagnosis and resolution of escalated and more involved/complex client problems and issues. + Act… more
- Estes Express Lines (Louisville, KY)
- …cycle of all employees, eg talent management, training, performance management, complaint research and resolution in collaboration with corporate office HR and ... an effective working relationship with other departments such as safety, sales, claims , loss prevention, customer care, and operations + Direct investigations into… more
- Mass Markets (KY)
- …Listen to customers, understand their needs, and resolve customer issues + Research systems to find missing information; coordinate with other departments to resolve ... information + Escalate customer issues to the appropriate staff and managerial for resolution as needed + Attend meetings and training and review all new training… more