- Drury Hotels (Florence, KY)
- …and 5:30 pm Kickback service , which may include food preparation, set up, guest service (host or bartender), and clean-up. Present and maintain a high ... and co-workers. Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude. What we expect of you:… more
- Drury Hotels (Florence, KY)
- …Company expectations. Requires thorough knowledge of marketing and sales programs. Performs duties of guest service agent , night audit or other positions as ... supervision, assists management team with supervising the front desk / guest service positions of the hotel. Ensures Drury Hotels' policies and procedures… more
- Hilton (Frankfort, KY)
- …on the growth and evolution of contact center products + Strategy and implementation of self\- service , customer \( guest and agent \) use of the tools and ... experience with an eye toward innovation, simplifying and enhancing guest and agent support, while ensuring our...related fields + Expertise and recent experience with Salesforce Service Cloud as a Contact Center Platform + Ten… more
- IHG (Fort Campbell, KY)
- …Experience - ideally, you'll have spent at least one year in a front desk or guest service position. Strength - sometimes you'll need to lift, push and pull big ... The moment a guest steps into one of our hotels, they...into a genuinely memorable experience. As a Front Desk Agent , you'll not only be the person they rely… more
- Hilton (Frankfort, KY)
- …on the growth and evolution of contact center products + Strategy and implementation of self\- service , customer \( guest and agent \) use of the tools and ... you will help drive forward the Hilton customer support experience, simplifying and enhancing guest and agent support, while ensuring our call center goals are… more
- Aimbridge Hospitality (Louisville, KY)
- Job Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the ... evenings nights weekends and holidays + Holds an understanding of hotel products and guest services (ie lifestyle full service resort etc) + Ability to… more
- Omni Hotels (Louisville, KY)
- …Agents are responsible for providing a five-star welcome and departure experience to each guest , as well as, serving as ambassadors throughout the guest 's stay. ... them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues... check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures. + Empathetically listen to… more
- Aimbridge Hospitality (Louisville, KY)
- …meeting. + Focus the Front Desk Department on their role in contributing to the guest service scores. + Monitor all VIP's special guests and requests. + Maintain ... and data and basic arithmetic functions. RESPONSIBILITIES: + Respond to all guest requests problems complaints and/or accidents presented at the Front Desk or… more
- Aimbridge Hospitality (Louisville, KY)
- …+ Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. + Must be proficient ... + Approach all encounters with guests and associates in a friendly service -oriented manner. + Maintain regular attendance in compliance with Aimbridge Hospitality… more
- Atrium Hospitality (Lexington, KY)
- …registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. If you enjoy ... culture that promotes the five simple values that drive our business: ** Service ** We deliver the best guest experience possible. We are a home away from home for… more
- New Castle Hotels & Resorts (Lexington, KY)
- …are serving so you know what you are speaking about; offer prompt, excellent service to create a wonderful dining experience for the guest ; handle cash/credit ... accurately and timely. Be a Safety & Security Agent -- follow your hotel's established safety and security policies & procedures. Anticipate problems and call… more
- New Castle Hotels & Resorts (Lexington, KY)
- …offering prompt, excellent service to create a wonderful experience for the guest ; handle cash/credit accurately and timely for all food and beverage as well as ... sundry purchases. Be a Safety & Security Agent -- follow your hotel's established safety and security policies & procedures. Anticipate problems and call management… more