- Zoom (Providence, RI)
- Head of Customer Experience Operations What You Can Expect The Head of CX Operations is a senior leadership role, responsible for defining and ... retention, renewals, expansion, and long-term value realization. About the Team The Customer Experience Operations team partners across Sales, Customer … more
- Zoom (Providence, RI)
- . Head of Marketing Operations What You Can Expect The Head of Marketing Operations is responsible for designing, scaling, and optimizing the end-to-end ... and lead lifecycle management. + Partnering cross-functionally with Sales, Revenue Operations , Finance, Product, and Customer Success to align planning,… more
- Citizens (Johnston, RI)
- …in customer identity, authentication technologies, fraud prevention, and user experience . You will collaborate closely with business, operations , and ... Description Head of Customer Identity and Authentication...identity solutions into platforms and services. - Engage with operations teams to support customer service and… more
- PPL Corporation (Providence, RI)
- …and Electric, Kentucky Utilities and Rhode Island Energy - provide an outstanding experience for our customers, consistently ranking among the best utilities in the ... nation. PPL's companies are also addressing challenges head -on by investing in new infrastructure and technology that is creating a smarter, more reliable and… more
- Citizens (Johnston, RI)
- …seeking a passionate, proactive, and dynamic leader to join our team as the Head of Digital Product Release Management. This strategic role is pivotal in driving ... transformation across digital channels and platforms, ensuring customer value and business outcomes are achieved while maintaining regulatory-grade safety and… more
- RELX INC (Providence, RI)
- …(eg, HR, Finance) and external data sources and tools. About the Role The Head of Technical Product Management manages a team of Technical Product Managers (TPMs): ... they are a customer -facing role responsible for gathering functional requirements, designing data...data engineers and software developers to build integrations. The Head of Technical Product Management role is key to… more
- Wolters Kluwer (Providence, RI)
- …Overview** CCH Tagetik is seeking a dynamic and entrepreneurial **Vice President** **,** ** Head of North America** to drive growth, lead the sales strategy, and ... that demands strategic vision, operational execution, and relentless focus on sales, customer success and market expansion. **This role can be based Remote, with… more
- Coinbase (Providence, RI)
- …connection, and alignment. Attendance is expected and fully supported. The Coinbase Customer Experience (CX) organization is on a mission to provide ... the intersection of product and support to transform the customer experience . *What you'll be doing* *...AI to expert responders-to eliminate chatbot loops and ensure customer empathy and effectiveness. * Work with operations… more
- Oracle (Providence, RI)
- …**Required Skills and Education** + BS degree in Business, Supply Chain Management, Operations , or a related field. + Relevant experience or interest in ... active service or active-duty Military Spouse new to corporate experience preferred Veterans and Military Spouses belong at Oracle...to transform the world for the better. Get a head start on your civilian career today. About the… more
- Amazon (Charlton, MA)
- …plan. * Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations . * Will set and clarify ... and reaching both below the waist and above the head * Walking in the FC and around area...Operations or related field and MBA preferred * Experience with a contingent workforce during peak seasons *… more
- Brink's (Providence, RI)
- …Qualifications + Bachelor's degree + Project management experience + 7 years' experience in logistics , transportation, or related operations + 10 years' ... in a strategic capacity. Will also be tasked to head up cross function projects within the area of...5 0% of the time Preferred Qualifications: + Past experience leading a Transportation Operations team of… more
- Oracle (Providence, RI)
- …communications for team leads * Build proactive, positive relationships with peers, managers, Customer Success team members EDUCATION & EXPERIENCE : BS degree or ... active service or active-duty Military Spouse new to corporate experience preferred Veterans and Military Spouses belong at Oracle...to transform the world for the better. Get a head start on your civilian career today. About the… more
- Cengage Group (Providence, RI)
- …for sales growth and goal achievement. At the direction of the VP - Head of Institutional Sales, the Sales Leader builds and develops high performing sales regions ... and retention. The Sales Leader executes programs designed by the VP - Head of Adoption Institutional Sales in recruiting and hiring, talent development, and… more
- PPL Corporation (Providence, RI)
- …and supported for long-term success. The role will report to the Sr. Director, Head of Customer AI. Responsibilities **Strategic Leadership** + Develop and own ... goals. + Identify high-value use cases for multi-agent systems in customer service, grid operations , predictive maintenance, and energy optimization.… more
- PPL Corporation (Cumberland, RI)
- …education of unionized employees within Gas Operations , including Gas Field Operations (GFO) and Customer Meter Service (CMS), I&R, and other areas ... as assigned. Qualifications Required Qualifications + High school diploma/GED and 7 years' experience in gas field operations **OR** associate's degree and 5… more
- Vontier (Providence, RI)
- …Are you dedicated to collaborating with a cross functional team to provide a first-class customer experience ? If so, come join the Gasboy Field Engineer Team as ... industrial fueling industry. **About the Opportunity** Reporting to the customer operations manager, the Gasboy Field Engineer...will play a critical role in continuously improving the customer experience . As a key member of… more
- PPL Corporation (Providence, RI)
- …and Electric, Kentucky Utilities and Rhode Island Energy - provide an outstanding experience for our customers, consistently ranking among the best utilities in the ... nation. PPL's companies are also addressing challenges head -on by investing in new infrastructure and technology that is creating a smarter, more reliable and… more
- Vontier (Providence, RI)
- …benefit. + Ability to interact at all levels in distributor and end customer /prospect organizations from c-suite to operations staff to successfully navigate and ... Responsibilities)** At Gasboy - Powered by Vontier, we are customer obsessed. That means we are driven to deliver...our sales strategy with distribution partners. We continue to experience growth and are looking for a talented and… more
- Vontier (Providence, RI)
- …to lead the ATG and Red Jacket portfolio product by actively driving customer satisfaction through superior support and resolution. The individual will work closely ... functionality based on field experiences, with a heavy focus on new product and new customer problem solving and adoption. They will need to be a strong customer … more
- PPL Corporation (Cumberland, RI)
- …of the PPL Corporation (NYSE: PPL) family of companies addressing energy challenges head -on by building smarter, more resilient, and more dynamic power grids and ... gas distribution system to ensure the safe and reliable delivery of adequate customer supplies. This position utilizes the Gas Control Supervisory Control and Data… more