- ASM Research, An Accenture Federal Services Company (Providence, RI)
- The Service Desk Manager is responsible for managing the overall operations, performance, and continuous improvement of the CASTLE-NET IT Service Desk ... . This role provides leadership and direction to service desk personnel, manages ticket processes and workflows, ensures quality service delivery, and… more
- ASM Research, An Accenture Federal Services Company (Providence, RI)
- …for service desk issues. The Lead works closely with the Service Desk Manager on process improvements and strategic initiatives while maintaining ... Responsible leading weekend service desk operations, overseeing IT service delivery to meet the needs of the CASTLE-NET program. Manages service delivery… more
- GovCIO (Providence, RI)
- **Overview** GovCIO is seeking an Associate Service Desk Technician - Tier I to deliver exceptional first-tier technical support to our nation's Veterans. to ... Windows/Mac PCs, and video conferencing platforms. + Familiarity with service desk tools and real-time ticket documentation...Virtual video interview conducted via video with the hiring manager and/or team + Camera must be on +… more
- GovCIO (Providence, RI)
- **Overview** GovCIO is currently hiring for a Service Desk Administrator with an active Secret clearance to provide Tier I phone support and troubleshooting in ... troubleshooting in compliance with established policies/procedures. + Provide supplemental hands-on desk -side support when required. + Meet contractual Service … more
- Citizens (Johnston, RI)
- …recurrence. + Collaboration: Work closely with application owners, infrastructure teams, service desk staff, vendors, and business stakeholders to coordinate ... organization is committed to operational excellence and resilient IT service delivery. As a Major Incident Manager ,...IT service delivery. As a Major Incident Manager , you will play a pivotal role in protecting… more
- Extra Space Storage (Johnston, RI)
- …multiple stores in the district. -Starting Pay Range $16.50-$18.50/hr. The **Assistant Store Manager ** plays a pivotal role in supporting the daily operations of one ... more self-storage locations, under the guidance of the District Manager and Store Manager . This role ensures...Off** accrued throughout the year, increasing with years of service . + **Generous 401(k) match with Traditional and/or ROTH… more
- World Insurance Associates, LLC. (West Warwick, RI)
- …retirement plan services, and payroll & HR solutions. Position Summary The Senior Client Manager independently serves as the primary service contact for a book ... This position is expected to consistently provide excellent customer service leadership to accounts, as well as represent client...& Working Conditions Office work involves working at a desk most of the time, using a stand-up/sit-down adjustable… more
- Hartford HealthCare (Storrs, CT)
- …measurements, and communicates appropriately to health care provider. * Covers the front desk based on business needs. * Assists in the maintenance of equipment, ... place. * Reports equipment and supplies needing to be replaced or repaired to manager . * Stocks rooms, carts, cabinets, etc. as assigned. *Education:* * Diploma from… more
- ASM Research, An Accenture Federal Services Company (Providence, RI)
- The Field Office Support Lead (End User Service Lead - Field Support Manager ) provides senior-level end-user technical support and leadership for CASTLE-NET ... offices. This role supervises field support operations, ensures high-quality service delivery, manages field technician teams, and serves as...of experience in field support, end-user services, or help desk + Minimum 2 years of supervisory or team… more
- University of Connecticut (UConn) (Storrs, CT)
- …and track software and hardware issues using the central ticketing system, Jira Service Desk . + Configure and deploy computers using JAMF/Intune and necessary ... "best in class" services. Under the direction of the Manager of Device Support, this position is responsible for...support for the School of Fine Arts (SFA). This service -oriented position is based at the Storrs campus and… more
- H&R Block (Webster, MA)
- …Block + Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General ... Manager as necessary + Serve as point of contact for onsite escalated client service concerns + Ensure clients are scheduled properly and conflicts are resolved,… more
- Hannaford (Uxbridge, MA)
- …* Observe and follow all company policies and established procedures. * Clean Service Desk /Kiosk. * Maintain a neat, well-groomed personal appearance at all ... by staying alert and being aware of customers' actions and behavior. Report to manager or security any abnormal behavior. * Process all of the various types of… more
- GovCIO (Providence, RI)
- …documentation of interactions, device reconciliation, and reporting activities to maintain service quality and continuity of care. Candidates must be enthusiastic ... about customer service , able to explain technology in user-friendly terms, and...in real-time. + Prior experience with documentation in help desk , ticketing, or reporting systems preferred (training provided). +… more
- Fresenius Medical Center (Providence, RI)
- …AND SCOPE:** Supports FMCNA's mission, vision, core values and customer service philosophy. Adheres to the FVC/FMCNA Compliance Program, including following all ... care pre, during and post procedure, under the direction of the Facility Manager and/or Charge Registered Nurse, utilizing standard nursing techniques to assist the… more
- University Medicine (Warwick, RI)
- …charge entry for services rendered to patients. Maintains efficient front desk operations. This is a full-time, 40 hours/week position (8:00AM-4:30PM Monday-Friday) ... Code of Conduct. Consistently practices the Brown Medicine Customer Service Standards. + Answer and refer telephone calls or...Maintain equipment and report broken or missing equipment to manager as soon as possible. + Willingly learns new… more
- Pacific Northwest National Laboratory (Providence, RI)
- …& Benefits + Time & Labor + Absence Management + Payroll (US) + Employee & Manager Self- Service + HR Help Desk , Touchpoints, Communicate, and Guided Learning ... guidance to peers and stakeholders. + Participate in production support and service management activities (incident, problem, and change), as needed. HCM Functional… more
- Select Medical (Auburn, MA)
- …**Responsibilities** + Provides, at a minimum, all essential functions of the patient service specialist job + Assist revenue cycle manager (RCM) with training ... Support Specialist also ensures the highest level of customer service is provided to patients and their families, customers,...will also support job training for newly hired patient service specialists, as well as updates on policies and… more
- CVS Health (Woonsocket, RI)
- …field support activities, and driving continuous improvements to deliver exceptional service experiences to customers and colleagues. You'll work with technology ... and challenges. + Resolves store technology issues, including Help Desk tickets and emails, in a timely manner, escalating...+ Any additional tasks as directed by supervisor or manager + Bachelors degree, or equivalent experience + Occasional… more
- Fresenius Medical Center (Providence, RI)
- …AND SCOPE:** Supports FMCNA's mission, vision, core values and customer service philosophy. Adheres to the USV/FMCNA Compliance Program, including following all ... and USV/FMS policy requirements. Under the direct supervision of the Facility Manager or Chief Radiology Technologist, performs scrub and circulating duties during… more
- St. George Tanaq Corporation (Providence, RI)
- …environmental compliance topics, in-person or online, as directed by the project manager . Requirements **Required Experience and Skills** + Minimum 3-5 years of ... work arrangement with prolonged periods of sitting at a desk and while working on a computer. **Who We...Bureau of Indian Affairs (BIA), and the US Forest Service (USFS). TEL is a subsidiary of the St.… more