- Russell Tobin & Associates (New York, NY)
- …Strong customer- service and interpersonal skills. Knowledge of standard methodologies of Service Delivery (ITIL, ITSM ). Experience of working in a financial ... Support Engineer for all Voice Recording and Trader Platforms focusing on management and product monitoring, health checks delivery, technical support and testing of… more
- MUFG (Jersey City, NJ)
- …and maintaining ServiceNow ITSM capabilities and contributing towards transformation of IT Service Management platform while supporting current state. ... Candidate must have a strong functional and technical understanding of ServiceNow's IT Service Management ( ITSM ) platform. This individual needs to have… more
- Hackensack Meridian Health (Edison, NJ)
- …transform healthcare and serve as a leader of positive change. The Information Technology Service Management ( ITSM ) Business Analyst will be responsible for ... A day in the life of a **Information Technology Service Management ( ITSM ) Business Analyst**...ITSM processes, procedures, and best practices. + Train IT personnel on ITSM processes and tools… more
- City of New York (New York, NY)
- …a dynamic and experienced IT Help Desk Supervisor with a strong background in IT Service Management ( ITSM ), enterprise/asset management , and ... delivery and timely issue resolution. 2. Implement and optimize IT Service Management processes using...the help desk team. 6. Continuously assess and improve ITSM processes, with specific attention to incident and asset… more
- City of New York (New York, NY)
- …Manager, reporting directly to the Director of Customer Service Excellence within the IT Service Management ( ITSM ) Department. The Knowledge Manager, ... public housing, Section 8 and PACT/RAD programs. The NYCHA IT Department is seeking to hire an IT...years of satisfactory full-time experience related to information technology service management , process management , operations;… more
- PSEG (Bethpage, NY)
- …make this a particularly exciting time to join PSEG. **Job Summary** A Change Manager in IT Service Management ( ITSM ) plays a crucial role in ensuring ... and services. This role is a strategic leader who possess a strong background in IT service management ( ITSM ) and change management . This requires… more
- City of New York (New York, NY)
- …on-premises infrastructure, ensuring scalability, performance, and security. - Integrate DevOps practices with IT Service Management ( ITSM ) processes to ... HAVE A PERMANENT COMPUTER SPECIALIST (SW) OR COMPARABLE CIVIL SERVICE TITLE WILL BE CONSIDERED FOR AN INTERVIEW. PLEASE...with sister agencies in collaboration with the Office of Management and Budget (OMB). DCP is a great place… more
- City of New York (New York, NY)
- …budget. - Support the processes governed by the Project Management Office (PMO) and IT Service Management ( ITSM ). - Provide support to the IDNYC ... and the management documentation of trouble tickets in the agency's IT service management system. - Responsible for effectively implementing agile work… more
- Samsung SDS America (Ridgefield Park, NJ)
- …using Python or Bash, and utilize Ansible for configuration management + Follow IT Service Management ( ITSM ) processes including CI management ... The ideal candidate will possess a strong background in Linux systems management , cloud architecture, and public cloud migrations, with hands-on experience in… more
- NJ Transit (Newark, NJ)
- …network operations + One-year supervisory experience Knowledge and Skills: + Working knowledge of IT Service Management [ ITSM ] best practices with strong ... transportation agency in North America. We are committed to delivering safe, reliable service that gets our customers to their destinations on time-and we're looking… more
- S&P Global (New York, NY)
- …industry (Trade Processing, Securities Processing) knowledge + Good understanding of Service Desk Operations, Escalation Management Stakeholder Management ... **About the Role:** **The** **Role:** ITSM Associate **The Team:** ITSM team...work helps ensure that Osttra is providing a high-quality service and maintaining client satisfaction. **The Impact:** Together, we… more
- Columbia Bank (Fair Lawn, NJ)
- Summary: The IT Service Management Administrator... management . + Hands on experience with Jira Service Management , ServiceNow or other ITSM ... is responsible for managing and maintaining the IT service management system, ensuring...position leads the architectural and technical direction of our ITSM platform deployment and ongoing operations, ensuring alignment with… more
- Wolters Kluwer (New York, NY)
- …(KPIs) such as DORA, that are specific to the execution of the service management processes. + Develop continuous improvement measurements for the Infrastructure ... market for products and applications. We're looking for an Associate Director, IT Operations (Health Infrastructure Portfolio Management ) within our Global… more
- SMBC (Jersey City, NJ)
- …portfolio of benefits to its employees. **Role Description** We are seeking an experienced IT Service Management - Lead to oversee the delivery and ... Manager Lead will be responsible for ensuring that IT service management processes are...COBIT, etc.). * Lead and manage a team of ITSM professionals, proving guidance, coaching, and performance feedback. *… more
- Capgemini (New York, NY)
- …to offer ongoing cloud, infrastructure, cybersecurity, digital workplace, and enterprise service management support. Demonstrating our close partnerships with ... : Securing Foundations to Create Open Futures 4. **Enterprise Service Management ** : Taking charge of complexity...Service Design + ITIL Process design experience + ITSM knowledge + ITIL certification or training + Six… more
- MetLife (New York, NY)
- …Units to identify opportunities for process improvements and automation including HR Service Delivery, IT Service Desk, Customer Support, Facilities, ... delivery of the solution. * Track, provide status updates to business stakeholders, management . * Review, manage support incidents, service requests and overall… more
- New York Power Authority (Astoria, NY)
- …processes. + Leverage established metrics and KPIs to continually assist in improving IT service delivery. + Assist in the operation, support, and improvement ... to SENY, ensuring data integrity, security, and compliance. 6. IT governance framework, processes, management , and performance...workflows and procedure documents. + Support in improving the IT Service Catalog. + Assist with the… more
- Capgemini (New York, NY)
- …customized, ongoing cloud, infrastructure, cybersecurity, digital workplace, and enterprise service management support. Demonstrate our close partnerships with ... 3. **Cybersecurity Services** : Securing Foundations to Create Open Futures 4. **Enterprise Service Management ** : Taking charge of complexity to drive business… more
- Morgan Stanley (New York, NY)
- …new contacts and influence the way IT operates. > Understanding of ITIL IT Service Management . > Excellent organizational skills, with the capability to ... to 100 people, actively managing risk and coordinating real-time service restoration. As a member of our pro-active, pragmatic,...Management , as well as the delivery of other ITSM services. Following any significant incidents, team members will… more
- Capgemini (New York, NY)
- …customized, ongoing cloud, infrastructure, cybersecurity, digital workplace, and enterprise service management support. Demonstrate our close partnerships with ... area or equivalent experience + Demonstrated ability in the IT industry, preference in consulting/services delivery + 8 years...: Securing Foundations to Create Open Futures 4. **Enterprise Service Management ** : Taking charge of complexity… more
