- Amazon (Seattle, WA)
- …and recommend new approaches, policies, and procedures for continuous improvement. * Own the Customer Experience ( CX ) Intake Mechanism to help GDSP builders ... the Private Pricing Programs and Experiences (3PX) team. The Senior Design Strategist, 3PX will partner with UX researchers,...B2C settings with a proven ability to document the customer experience to identify gaps and opportunities,… more
- Amazon (Seattle, WA)
- …across our website, mobile and living room devices. As Sr . In-App Marketing & Customer Experience ( CX ) Manager, you will be part of Prime Video's ... Marketing team and own the In-App customer experience . You will drive a best-in class CX...and comfortable working effectively in a deadline-driven work environment. Sr . In-App Marketing & CX Manager duties… more
- Qualtrics (Seattle, WA)
- …impactful customer experience programs. As a key member of the Customer Experience ( CX ) Professional Services team, this position contributes to the ... organizations that are both mature and immature in the customer experience space and will be able...Customer Relationship:** Build and maintain strong relationships with senior customer stakeholders, acting as their advisor.… more
- Amazon (Bellevue, WA)
- …in ways that are rewarding, fulfilling and fun. The Mechatronics & Sustainable Packaging Customer Experience (MSP CX ) team is responsible for providing ... customer orders. In this role on the MSP CX team, you will work directly with operations leaders...used to drive multi-million dollar businesses and reporting to senior leadership * Experience developing and executing/delivering… more
- Amazon (Seattle, WA)
- … experience , and develop the expansion planning needs for the CS Customer Experience ( CX ) program team and operations network supporting Amazon's ... drive programs end-to-end including business goals, technical solutions, to improve customer experience * Communicate clear and concise expectations and… more
- Amazon (Bellevue, WA)
- …are aligned on program status. About the team The Mechatronics & Sustainable Packaging Customer Experience (MSP CX ) team works backwards from Internal ... Description In the Mechatronics & Sustainable Packaging Customer Experience organization, we have the unique role and privilege to work backwards from our … more
- Amazon (Seattle, WA)
- …to translate user and customer feedback into actionable insights that guide customer experience ( CX ) improvements as well as guide feature development ... Worldwide Defect Elimination (WWDE) team seeks a highly skilled and detail-oriented Sr . Business Analyst with experience in business reporting, cost/benefit… more
- Amazon (Seattle, WA)
- … CX within the Price Perception and Evaluation Org, is looking for a seasoned Senior Business Intelligence Engineer ( Sr . BIE) to help us build, report on and ... with business stakeholders to translate between data and business needs - Experience managing, analyzing and communicating results to senior leadership -… more
- Amazon (Bellevue, WA)
- …for CX innovation like AI, LLM, and more About the team The Amazon Delivery's Customer Experience team (ADX CX ) team is a diverse group of designers and ... to delivery, returns, and re-commerce in shopping? Amazon Delivery's Customer Experiences team (ADX CX ) is seeking...Experience presenting to and effectively advising executives and senior leaders within and outside of design * … more
- Amazon (Bellevue, WA)
- …mechanical, controls, robotics and automation. The role must ensure a good customer experience for operations and maintenance stakeholders and work well ... achieve Amazon's Climate Pledge goals. We are seeking a Sr . Continuous Improvement Engineer to join the WW Continuous...analytics, Root Cause Analysis (RCA) and Voice of the Customer (VOC). Once ideas have been generated, the role… more
- Amazon (Seattle, WA)
- …Studio seeks a talented, motivated Senior UX Program manager to lead our customer experience ( CX ) quality assurance program. This role is critical in ... services meet the highest standards of quality and user experience before reaching our customers. As Senior ...responsibilities - Manage and optimize daily operations of the customer experience review process. - Coordinate and… more
- Amazon (Bellevue, WA)
- Description Amazon's Devices & Services Trust CX Innovations are at the forefront of this latest technology wave of Generative AI experiences. We deliver responsible ... their homes. At the same time, we obsess about customer trust and ensure that we build products in...for a passionate and talented Software Development Engineer with experience building innovative and highly scalable applications that customers… more
- Amazon (Bellevue, WA)
- …UX partners, cross-disciplinary teams, and executive leaders About the team The Amazon Delivery's Customer Experience team (ADX CX ) team is a diverse group ... shopping? Amazon Delivery's Customer Experiences team (ADX CX ) is seeking our next Senior UX... while pushing toward the vision of the ideal experience for the customer . * You are… more
- Amazon (Bellevue, WA)
- Description Our organization sets the standard for Trust Customer Experience across all devices and services that Amazon offers to customers, including ... you will drive solutions that require technology, process, and operations to drive customer trust in world-class AI driven products. The projects will have high… more
- Amazon (Bellevue, WA)
- …and non-Prime, customer -facing delivery programs such as Same-Day delivery, and the customer experience ( CX ) features presented to millions of customers ... that have a proven impact on business (eg, financial savings, operational improvements, or customer benefits) experience - MBA, or CPA - Knowledge of SQL/ETL -… more
- Amazon (Seattle, WA)
- …their offerings compare with other options available to sellers for fulfilling and providing customer service (eg, benchmarking CX for CSBA compared to Amazon CS ... meets or exceeds Amazon's high standard for fulfillment and customer service quality (FQ and CSQ) - regardless of...7+ years of managing, analyzing and communicating results to senior leadership experience - Bachelor's degree -… more
- Amazon (Seattle, WA)
- …opportunity to work on fast-paced and challenging projects where you get to define a customer experience that will be used by millions of viewers, across 100s of ... strategy and roadmap for Prime Video's Linear TV viewing experience and the overall Player CX framework...will develop and grow product opportunities, and enhance our customer experience . We are looking for a… more
- Amazon (Seattle, WA)
- …and implement a comprehensive VoC strategy aligned with the organization's overall customer experience goals and objectives. This involves defining the scope, ... Sr . Program Manager to manage our Voice of Customer Mechanism. You collaborate with business and technical teams...insights, and develop strategies to enable stakeholder team address CX pain points and improve customer experiences.… more
- Amazon (Seattle, WA)
- …technical and business leadership. As a senior program leader you will optimize customer shopping experience for tens of millions of user queries that happen ... of new keywords and products, landing page targeting efficiency and customer experience improvement opportunities. Cutting edge technology and algorithms… more
- Amazon (Seattle, WA)
- …org teams and it's many global partners. Key job responsibilities * Defining a CX vision for the shopping experience in partnership with your design team, ... If you have a passion for reinventing the shopping experience and you enjoy the thrill of experimentation, optimization,...is a unique product opportunity to develop a new customer -centric roadmap. Today, most product roles at Amazon are… more