- General Dynamics Information Technology (Washington, DC)
- …tomorrow is smarter. Our work depends on a Service Desk / Help Desk Analyst joining our team to bring professionalism and initiative to a fast-paced ... Trust/Other Required:** None **Job Family:** Systems Administration **Skills:** Customer Service , Help Desk Support,Information Technology (IT) Support… more
- TekSynap (Washington, DC)
- …+ **Leadership and Communication Skills:** Demonstratesstrong leadership abilities to manage a team of help desk technicians and effectively communicates ... while escalating complex issues to higher support levels when necessary. + ** Team Management:** Supervises help desk staff, including hiring,… more
- TekSynap (Washington, DC)
- …incidents based on urgency and business impact, coordinating immediate action with Help Desk teams and other relevant departments. + **Coordination and ... support ongoing improvement and future incident response efforts. + Ensure that Help Desk techniciansare maintainingaccurateand comprehensive records of all … more
- General Dynamics Information Technology (Washington, DC)
- …be a meaningful part of improving how agencies operate. Our work depends on a Technical Help Desk Professional joining our team to support the Department of ... through satisfactory attainment of customer service level agreements. HOW A SERVICE DESK / HELP DESK ANALYST WILL MAKE AN IMPACT: * Providing program… more
- Leidos (Washington, DC)
- …out of our customer's facilities in Washington, DC.** The Manager will lead an ITIL-aligned hybrid service desk team consisting of onsite and remote Tier 1 ... Help Desk Agents to manage performance to Service ...Information Technology support team + Managing the help desk team and evaluate… more
- Epsilon, Inc (Quantico, VA)
- ** Help Desk Technician I** **Who is Epsilon:** Epsilon is an IT Services company that was founded in 2009 and has become an established leader in providing ... Technology services for the MCU including network and systems, data center, service desk , cybersecurity, and audio visual/video teleconferencing. **An average… more
- General Dynamics Information Technology (Arlington, VA)
- …Level Must Be Able to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service , Help Desk ... turn into opportunity. And our work depends on a Help Desk Specialist joining our team... team that supports and operates a 24x7x365 Service Desk . + Ability to support a… more
- General Dynamics Information Technology (Quantico, VA)
- …Required:** None **Job Family:** Help Desk **Skills:** Help Desk Support,IT End User Support,IT Service Desk **Certifications:** Security+, CE - ... **US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a ** Help Desk Analyst Tier II** with GDIT. A career in enterprise… more
- Leidos (Stafford, VA)
- … desk providing quality and timely support to over 3000 end-users oOversee the help desk team in providing timely and effective support to users, ... Security Sector is looking for a Help Desk Manager to join our team in...identifying areas for improvement and implementing strategies to enhance service quality and user satisfaction oProvide IT hardware/software support… more
- TekSynap (Washington, DC)
- …software, and other IT services. + Training and Development: Provide ongoing training to the Service Desk team on new technologies, tools, and processes. + ... IT products, along with installation and on-site maintenance, including help desk services.Additionalsupport includes hardware delivery, moves,... Desk Manager to lead and manage the Service Desk team in providing… more
- General Dynamics Information Technology (Washington, DC)
- … Desk Technicians Tier 1 and 1.5. + Responsible for the daily operation of the Service Desk team + Manage the daily activities of the assigned team ... people are our differentiator. As a Service Desk Deputy Program Manager you will help ...tomorrow is smarter. Our work depends Service Desk Deputy on Program Manager joining our team… more
- SAIC (Arlington, VA)
- …dynamic ** Service Desk Operations Deputy** to support Tier 0-3 Service Desk operations for our Digital and AI Team as we embark on a large initiative ... Responsibilities:** + Develop, build, and maintain an overall Advana Service Desk operations plan. + Provide Tier...Desk operations plan. + Provide Tier 0: 24/7/365 Self- Help and Communications services to Advana customers and users.… more
- TekSynap (Washington, DC)
- …Customer Relation Management (CRM) team , and CNIC leadership. + Manage a help desk operation supporting approximately 800 customers, ensuring high levels of ... the NGEN/NMCI Contract DZ002 and Task Order FZ016, including Service Level Requirements and the Requirement to Award Process...sessions **Overview** We are seeking a Help Desk Manager to join our team ! TekSynap… more
- Chenega Corporation (Arlington, VA)
- …departments as needed for continuous process and service improvement. + Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance ... Tier 1 Help Desk Analyst Arlington, VA ....(MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by… more
- General Dynamics Information Technology (Washington, DC)
- …Secret SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service ,Technical Support,Troubleshooting ... of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician - DAY SHIFT Transform...* Comprehensive health and wellness packages * Internal mobility team dedicated to helping you own your career *… more
- MPR Associates (Alexandria, VA)
- …engineering services and consulting firm, is actively seeking a capable and motivated Service Desk Analyst to join our IT team . If you are seeking a unique, ... an exceptional place to work. General Job Description The Service Desk Analyst will investigate and resolve...Analyst will thrive as an integral part of a team whose efforts support company objectives. This position may… more
- SAIC (Washington, DC)
- **Description** We are currently seeking a motivated, career and customer service oriented IT Service Desk Manager The Manager will manage the Support ... Desk and oversee staff assigned to help desk activities. Candidate will be required...Manage quality of all support services provided by the Service Desk , including ticket metadata, timeliness, customer… more
- Trace Systems Inc (Washington, DC)
- Overview: Job Title: Help Desk Specialist Job Location: Naval Research Lab, Washington, DC Job Responsibilities: Join our dynamic team at Trace Systems as we ... seek a talented and cleared Help Desk Specialist to play a pivotal...of NRL's cutting-edge initiatives. Plus, with our core IT Service Desk support operating during convenient peak… more
- Leidos (Stafford, VA)
- **Description** The Leidos National Security Sector is looking for a Help Desk Lead, contingent upon contract award, to join our team in the Quantico, VA ... will serve as the lead worker for the 3-tier Help Desk component of the Operations and...our Stafford, VA office. At Leidos, you'll join a team of innovators tackling some of the world's most… more
- TekSynap (Washington, DC)
- …system configurations. + Prepare and present regular reports on system performance and help desk activities. + Continuous Learning and Adaptability + Stay ... of IT products, along with installation and on-site maintenance, including help desk services.Additionalsupport includes hardware delivery, moves, upgrades in… more