- TekSynap (Washington, DC)
- …internal and external stakeholders. + Relevant certifications (eg,ITIL, HDI, CompTIA A+,Certified Help Desk Manager (CHDM) **Overview** We areseekingaIT ... business administration) + 5 to 8 years' experience in IT support or help desk ...Help Desk Manager (HDMGR)to join our teamfor the United States Senate… more
- TekSynap (Washington, DC)
- …secure, and up-to-date IT infrastructure. We areseekingan experienced and highly organized Help Desk Incident Manager to oversee and manage the ... incidents based on urgency and business impact, coordinating immediate action with Help Desk teams and other relevant departments. + **Coordination and… more
- General Dynamics Information Technology (Washington, DC)
- …Description:** Seize your opportunity to make a personal impact as the Help Desk Incident Manager supporting providing IT support services critical to ... your skills, and grow a rewarding career. At GDIT, people are our differentiator. As the Help Desk Incident Manager supporting the US Senate Sergeant at Arms… more
- General Dynamics Information Technology (Washington, DC)
- …Seize your opportunity to make a personal impact as the ** Help Desk Systems Administration Manager ** supporting IT support services critical to ... career. At GDIT, people are our differentiator. As the Help Desk Systems Administration Manager ... IT systems; and maintaining accurate reports on help desk performance. + **Security clearance level**… more
- Leidos (Stafford, VA)
- **Description** The Leidos National Security Sector is looking for a Help Desk Manager to join our team in the Quantico, VA area supporting a program for a ... federal law enforcement agency. You will serve as the help desk manager for the...strategies to enhance service quality and user satisfaction oProvide IT hardware/software support to law enforcement agencies based in… more
- Leidos (Washington, DC)
- **Description** Leidos has an opening for a **Service Desk Manager ** . This opening is for an IT Services program supporting a federal client in the ... Healthcare sector. The program provides a range of IT services, including help desk ,...the customer's information. We are seeking a dynamic Service Desk Manager to join our IT… more
- TekSynap (Washington, DC)
- …secure, and up-to-date IT infrastructure. We areseekinga dedicated and experienced Service Desk Manager to lead and manage the Service Desk team ... IT products, along with installation and on-site maintenance, including help desk services.Additionalsupport includes hardware delivery, moves, upgrades in… more
- Leidos (Washington, DC)
- …ITIL-aligned hybrid service desk team consisting of onsite and remote Tier 1 Help Desk Agents to manage performance to Service Level Agreements (SLAs) and ... **Description** **Leidos has an exciting Service Desk and Incident Manager position which...and be the single point of contact for all Help desk related issues for both internal… more
- SAIC (Arlington, VA)
- …growing demands within the Department of Defense, SAIC is seeking a highly skilled and dynamic Help Desk Service Team Manager , Team 3 Lead to support Tier ... 0/1 Service Desk for our Digital and AI Team as we...initiative to lead the design and operate integrated Enterprise IT solutions that deliver AI-enabled capabilities and enable data-driven… more
- Epsilon, Inc (Quantico, VA)
- ** Help Desk Technician I** **Who is Epsilon:** Epsilon is an IT Services company that was founded in 2009 and has become an established leader in providing ... desk , cybersecurity, and audio visual/video teleconferencing. **An average day:** As Help Desk Technician I, you will create and troubleshoot tickets and… more
- Leidos (Washington, DC)
- **Description** The National Security Sector of Leidos has a career opportunity for a ** Help Desk Support Specialist** to be part of a dynamic team to support ... the G2 Army MI Enterprise which provides IT repair, maintenance, operations, logistics, and engineering services to help ensure secure, reliable, and… more
- MPR Associates (Alexandria, VA)
- …exempt position in MPR's Alexandria, VA office reporting to the Service Desk Manager . Duties/Responsibilities + Evaluates and prioritizes incoming telephone, ... firm, is actively seeking a capable and motivated Service Desk Analyst to join our IT team....incidents and requests. + Coordinates with users, the Service Desk Manager , and higher tier support to… more
- SAIC (Washington, DC)
- …+ Deskside support Engineer with a minimum of 4 years of experience providing desk side support, acting as IT Support Specialist specializing in troubleshooting ... **Description** Responsible for providing desk side support to end users for complex...engineers. Updates status of queued service requests with the IT service management system + Must be able to… more
- General Dynamics Information Technology (Washington, DC)
- …+ Assuming responsibility for the success of the multi-channel Help Desk supporting customer issues with IT hardware, software, and systems, including ... your opportunity to make a personal impact as the IT Quality Assurance Manager supporting providing ...at Arms remotely and in Washington, DC, you will help ensure today is safe and tomorrow is smarter.… more
- General Dynamics Information Technology (Washington, DC)
- …of related experience **Job Description:** GDIT supports operational security, client support/ help desk , data center operations, asset management, and systems ... for federal client in Washington DC area. We ae currently seeking a Senior IT Operations Manager to be located in the Washington, DC metro area to support our… more
- TekSynap (Washington, DC)
- …the highest levels ofmanagement; + Develop, implement, andmaintainQA processes and procedures for the IT Help Desk . + Monitor and evaluate the performance of ... Stay current with industry trends and best practices in IT help desk operations and...Manager will be responsible for ensuring that all help desk services meet or exceed client… more
- Arena Technical Resources, LLC (Washington, DC)
- …and proactive incontinuously improving the Firm's technologysolutions. -Serves as an extension of the Firm's IT Help Desk ,leading L1 / L2 support at a local ... acumen with arelentless customer focus, communicationskills, and a desire to help prevent/resolveissues enables the Senior IT ServicesTechnician to deliver… more
- SAIC (Washington, DC)
- …for Junior and Mid-level desk side engineers. + Must be able to manager a team of technicians including workload and performance. + The lead will be expected ... junior, mid, and senior level techs, provide expertise to help solve difficult problems + Manage schedules for team...with a minimum of 7 years of experience providing desk side support, acting as IT Support… more
- Chenega Corporation (Washington, DC)
- …BI reports, Inventory automation, Microsoft Power Automate, and Approvals. + Perform help desk -related duties. + Support, maintain, monitor, troubleshoot, and ... **Req ID:** 34434 **Summary** ** IT System Administrator** **Washington, DC** Are you ready...reports and recommended response actions to the Information Security Manager (ISM\ISSO). + Other duties as assigned. **Qualifications** +… more
- TekSynap (Washington, DC)
- …**S** + Bachelor's degree + 5years of experience inQuality Management + Strong knowledge of IT help desk processes, tools, and best practices. + Experience ... QA Manager willbe responsible forensuring that all help desk services meet or exceed client...contractual obligations. This role requires a deep understanding of IT help desk operations, strong… more