- SAIC (Washington, DC)
- **Description** We are currently seeking a motivated, career and customer service oriented IT Service Desk Manager The Manager will manage the ... and managing in a Federal Government environment. The Support Desk Manager will communicate with customers calling...Manage quality of all support services provided by the Service Desk , including ticket metadata, timeliness, customer… more
- TekSynap (Washington, DC)
- …technicians, including hiring, training, and performance evaluations. + Experience in managing IT service desks in government, public sector, or large-scale ... and external stakeholders. + Relevant certifications (eg,ITIL, HDI, CompTIA A+,Certified Help Desk Manager (CHDM) **Overview** We areseekingaIT Help Desk … more
- TekSynap (Washington, DC)
- …efficient, secure, and up-to-date IT infrastructure. We areseekinga dedicated and experienced Service Desk Manager to lead and manage the Service ... Operations: Oversee daily operations of the Senate's Service Desk , ensuring timely resolution of IT issues, incidents, and service requests in line with… more
- Leidos (Washington, DC)
- **Description** **Leidos has an exciting Service Desk and Incident Manager position which will be worked out of our customer's facilities in Washington, ... The Manager will lead an ITIL-aligned hybrid service desk team consisting of onsite and...for managing and communicating the deployment and recovery of IT resources and customer hardware to support users on-site,… more
- TekSynap (Washington, DC)
- …& Qualifications** **RESPONSIBILITIES** + **Incident Response** + Lead the response to critical IT incidents, ensuring that normal service is restored as quickly ... cloud technologies. + Previousexperience managing incident response teams or handling major IT incidents. **Overview** We are seeking aHelp Desk Incident… more
- Leidos (Stafford, VA)
- **Description** The Leidos National Security Sector is looking for a Help Desk Manager to join our team in the Quantico, VA area supporting a program for a ... law enforcement agency. You will serve as the help desk manager for the 3-tier Help ...identifying areas for improvement and implementing strategies to enhance service quality and user satisfaction oProvide IT … more
- MPR Associates (Alexandria, VA)
- …a full-time, exempt position in MPR's Alexandria, VA office reporting to the Service Desk Manager . Duties/Responsibilities + Evaluates and prioritizes ... actively seeking a capable and motivated Service Desk Analyst to join our IT team....of incidents and requests. + Coordinates with users, the Service Desk Manager , and higher… more
- Epsilon, Inc (Quantico, VA)
- …Technology services for the MCU including network and systems, data center, service desk , cybersecurity, and audio visual/video teleconferencing. **An average ... Technician I** **Who is Epsilon:** Epsilon is an IT Services company that was founded in 2009 and...all hardware and software changes. + Use the Enterprise Service Desk system to create, modify, update,… more
- SAIC (Washington, DC)
- …were unable to be remediated by junior and mid-level engineers. Updates status of queued service requests with the IT service management system + Must be ... with a minimum of 4 years of experience providing desk side support, acting as IT Support Specialist specializing in troubleshooting of complex and advanced… more
- Leidos (Washington, DC)
- …In this role you will provide Information Technology Infrastructure Library (ITIL) aligned service desk support services for an organization comprised mostly of ... Leidos has a career opportunity for an upcoming **Help Desk Support Specialist** to be part of a dynamic...and status in incident database tools (ie BMC Remedy/Microsoft Service Manager ). + Install system wide software… more
- Silver Diner Development, LLC (Washington, DC)
- …internal promotions, with more than 60% of our managers and ALL of our General Manager and Area Directors having been promoted from within. We offer more than a job ... our mission of executing excellence. We are hiring Front Desk Coordinators. We are looking for contagiously friendly, warm,...opportunity for growth, including becoming a trainer, supervisor, and manager . Over 60% of our managers and 100% of… more
- Silver Diner Development, LLC (Washington, DC)
- …internal promotions, with more than 60% of our managers and ALL of our General Manager and Area Directors having been promoted from within. We offer more than a job ... questions the guests may have + Keep the front desk organized and immaculate + Uphold a professional environment...opportunity for growth, including becoming a trainer, supervisor, and manager . Over 60% of our managers and 100% of… more
- General Dynamics Information Technology (Washington, DC)
- …experience **Job Description:** Seize your opportunity to make a personal impact as the IT Quality Assurance Manager supporting providing IT support services ... career. At GDIT, people are our differentiator. As the IT Quality Assurance Manager supporting the US...Assuming responsibility for the success of the multi-channel Help Desk supporting customer issues with IT hardware,… more
- CACI International (Arlington, VA)
- Senior Program Manager ( IT Operations) Job Category: Project...of previous experience managing team of 50FTE or more IT personnel (ex. Service Desk , ... CACI is seeking highly skilled and experienced Senior Program Manager ( IT Operations) to oversee an operational... service delivery process and procedures, recommending customer service and IT process support enhancements, ensuring… more
- TekSynap (Washington, DC)
- …highest levels ofmanagement; + Develop, implement, andmaintainQA processes and procedures for the IT Help Desk . + Monitor and evaluate the performance of help ... standards and procedures. + Conduct regular audits of help desk interactions and service tickets to assess...initiatives to enhance the quality and efficiency of help desk operations. + Collaborate with IT and… more
- CACI International (Springfield, VA)
- …contact handling procedures, incident management, communication skills, and an understanding of IT service management processes. They must be able to master ... Integrated Service Center Account Manager Job Category:...service and/or support experience working in a Help Desk , Service Desk , or Call… more
- TekSynap (Washington, DC)
- … Operations Manager Secure Supply Chain Manager Operations Manager Service Desk Manager IT Broadcast Engineer Installation Manager ... The TekSynap Senate ITSC V contract employees are currently supporting roles as: Program Manager Lead System Consultant System Consultant Deputy Program Manager… more
- Arena Technical Resources, LLC (Washington, DC)
- …support at a local level for regionalstaff and providing continuity in escalation supportwith other IT service and solution teams. -Leads the response for IT ... a gold-standardtechnology experience for the regionaloffice(s) they support. -Supports the IT Regional Manager to uphold the localIT experience, delivering… more
- TekSynap (Arlington, VA)
- …(WIs), and program documentation. + Lead the development and implementation of service desk strategy, quality assurance (QA) programs, and continuous improvement ... initiatives. + Provide oversight for service desk operations, ensuring 24x7x365 coverage for...Manager to join our team supporting DISA JSP Service Delivery. TekSynap is a fast-growing high-tech company that… more
- SAIC (Washington, DC)
- …for Junior and Mid-level desk side engineers. + Must be able to manager a team of technicians including workload and performance. + The lead will be expected ... with a minimum of 7 years of experience providing desk side support, acting as IT Support...IMAC procedures and lifecycle refresh activities. + Familiarity with Service Now a plus; provide updates in ITSM system… more